Justo rocks! In this world where you expect problems Justo is the solution. My wife had set the return for another location however the location on Airport Rd was right next to us. I brought the truck over there hoping I could return it there but inside I knew there would be some issue. Surprise !!!! Justo said , “I’ll just change the return location, you’re all set”. May not seem like much but honestly dealing with Justo was a breath of fresh air. I will ABSOLUTELY rent from this location in the future. Darren
Fabiana C
Customer Reviews for Lockwood Storage 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I requested in my reservation to check in at the counter. Despite arriving earlier than my expected time, the office to the storage facility was closed. I called the number on the door and only reached a voicemail on the owner. I checked in on my phone, provided my driver's license and other info, but didn't receive any instructions for accessing the truck. Finally I texted "Help" to the support number. A live person wrote back, converted my reservation to a mobile pick up. So I had to enter all my information and take photos of my driver's license a second time. Then I had to wait for a while before the verification process completed. I estimate I had been at the location for an hour at this point. Finally the verification completed and I was able to access the key. It took another thirty minutes to take all the pictures of the truck and mileage as cell service was terrible at this location. The process timed out twice before it finally went through. So I'm already over 90 minutes behind in my schedule, then I get a text from U-Haul stating: "Currently, we are scheduling other families who are waiting for equipment coming into the area you are returning to. Please click the link to confirm your drop off date/time so we may help the next family." I'm sorry, no I am not going to give an estimate return time given how late I was. Counter service shouldn't even be an option if the owner isn't going to be there.
DAVID B