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DONALD B
Customer Reviews for Logan Community Thrift & Consignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good location & store
JORDAN RI didn't deal with the lady at this location on this occasion but I have dealt with her before and she was very inviting and helpful. And it was an easy drop off.
LAURA HI returned the dolly on the same day an hour before they closed, went inside and told them i had returned it and the next day I got a charge for an after hour service fee. When I called, the woman told me that it wasn't put in the system so that's why I got a charge. My money still has not been refunded. Try calling the customer before you charge them for your mess up!
RICHARD RNot upfront about mileage and changed locations that was out of my way and then charged me another $166 on top of the original price
JOHANNA LTruck smelled like terrible cigars, but everything else was very good. Will use again.
TERESA NGood friendly service
COREY BUsed Mobile Pick up but returned to an associate. Associate was very pleasant and kind. Mobile app was lengthy to use but did allow us to get the truck earlier when we needed it.
Rebecca MNothing
URIAS PLower the price
URIAS PClean and courteous
MICHAEL MNothing. Sara was great From beginning to end.
WHITNEY BGreat experience. Friendly staff and fast service.
PAUL HReturning was also smooth.
Michael NFriendly staff!
GLENDA BThe lady helped me return the truck after I ran into issues with the online return process. Very friendly and helpful
Sarena CWeb site needs to more user friendly.
RAYMOND WThe fuel gauge showed full & my trip was only 13 miles so I wasn’t expecting to put too much fuel in it. The truck took over 7 gallons to fill which I figure was 1.75 miles per gallon. Either lousy gas mileage or the gauge is off.
Timothy PI had a move in delay, staff was understanding and helpful did what they could to help.
CHAD ANeed to display 1 truck out front for better display and advertise
David DThe truck was clean and appeared to be well-maintained. However, two hours into a twelve hour trip with my parent’s entire household packed we realized that the air conditioning would only blow hot air. We checked with the truck sitting idle and not under acceleration and it still didn’t work. I also noted this in my initial feedback and haven’t heard from U-Haul. No air conditioning made for a miserable trip, especially as we made our way south.
Joel CWe were told that we had to clean it out when we returned the van, but there was Gatorade and water bottles left by the Pryor renters. The back had not been swept out. .
Letha BPerson at the location could not explain anything about how the pricing was done. She stated all she was there to do was check trucks in and out and take payments. I was told to call uhaul if I had questions.
Paul WNothing, the wonderful lady I dealt with couldn’t have been more friendly and helpful. She was very accommodating and respectful and very knowledgeable of the process of my dropping off the truck. Very efficient and a great representative of your company. You can be proud of her and this location. I highly recommend this location.
Phil LExcellent customer service. Thank you
mark bSuper friendly and she made turn in a breeze.
Nate KSuper quick and helpful!
Kevin LThe people were great. However, there was a empty pop bottle hidden under the set it Decided to roll out and get underneath my gas and brake pedal. Scared the hell out of me.
Anthony WLied to about price
Robert BThe people at the reservation desk are great and we’re very helpful. We rented a uhaul on 10/15 /23 and it was great. We rented another you haul on 10/27/23. First of all the vehicle was dirty and the cargo area looks like someone had transported mulch in it. We swept it out.The cab leaked in 3 spots and and steering wheel and other areas were dirty, we actually wipe down the steering wheel and door it was so dirty and the vehicle had a hole in the muffler and was very loud. The person at the desk said the uhaul was one they used for in city transport.
John HThe location is fine & staff there are great but the particular unit I had this time was horrible. The cab was dirty (cargo area was clean), The unit was beat to death, dents & scratches everywhere & the exhaust was loud.
BRIAN MThe person was knowledgeable and thorough. Very pleasant and a good small town feel.
David BI actually first was supposed to pick up a trailer from Lancaster Ohio location in nobody told me that they didn't have it I went there ended up having to go to Logan thank God that they had one trailer
RICHARD ADropped off van and was back on the road within 10 minutes.
Rickey CIf you're renting a large truck, backing out of the parking spaces at this location (logan, ohio) can be tricky, but it is doable. Just be careful. Other than that, the gentleman that helped us was very nice and courteous and explained everything very well.
Nicole AGreat place to rent from
Robert MNo recommendations.
Doug BPower was out so location was closed. Did a remote drop off. Since appliance dollie was rented separately I left in back of truck.
Marsha LABS system caution light & Traction Control System warning light kept flashing. Truck had difficulty climbing an incline on the road. Reported this to the attendant.
Timonthy PFast. Friendly. Effecient!
STEVEN SLower your mileage price
Alexander PMake sure equipment is clean and well maintained.
Phillip WN/A
Paula LEasy drop off.
Christopher yEverything was great, thank you. Staff was friendly and attentive.
Juls b