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OSVALDO R
Customer Reviews for Logee Street Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When you arrive you go in the store then the cashier calls someone on the phone you have to scan your id to the link they send to your phone once all that is done you get the key to the truck. Location only has two trucks parked on the side road so you have to walk down the street to get the truck. The nob for the heater was broken so it was full force or nothing at all. When we returned the truck no one came out to look at it. The next day we got a call from U-haul asking if we ever returned the truck because the store never marked it as being returned. Save yourself the trouble and actually go to uhaul and rent the truck.
Michael TTruck was dirty inside the cab. Staff in the convenience store had to call to U-Haul and then any prompts from U-Haul would come up on app. Explain the process out prior to the rental next time because we were flying blind on that one. Other than that the staff was friendly and I would probably rent from that location again now that I know the process.
BETH WI reserved on line to speed up the process of getting my U Haul seemed to have little to no training and spent 20 minutes on the phone trying to walk through my pickup. I spent over a half an hour at the pickup site, I think more training would help. I found the cab of the littered with paper work from the previous customer and could have been cleaned up or at the very least presentable.
Ronald R