I'm very friendly and very knowledgeable.
Marcelo V
Customer Reviews for Lone Star Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience,please keep it up.
abiodun oGreat customer service, thank you.
Sergio BHorrible customer service. Not opened during business hours. Had to call several Times just to get a receipt. He never closed out my rental and it still showed I had it even though it was already returned 24 hours earlier. It was only a 2 hour rental
Rosalyn MNothing my experience was good
Troy TRequested blankets and appliance dolly not there Check engine light came on U-Haul trucks should have a full tank
ROBERT HGreat people, very professional and I'm glad i choose that location to rent from.
Jahid BThey are very friendly people good customer service thank you
Kandra BIn my opinion everything was very good and the staff was very kind, friendly, attentive and respectful.
Liz CMy son went to pick up the trailer and the guy was hard to understand and was cussing at people on the phone.
William MI had a fantastic experience with this location! The staff were so friendly and professional.
Candice BCustomer service was exceptional!!! I will be referring this company only
Shakia DService I received was quick and easy. Very professional.
Crystal CI had an awful experience the first location i was supposed to receive the truck at lied to me and said they couldn’t do it so i was sent to another one and they weren’t bad but not professional at all. I deserve my 50$ refund for my original reservation not being fulfilled.
Jorden WAll factors perfectly work excellent, their is nothing I could target for improvement.
jose sFriendly and accommodating staff. Knowledgeable about my needs and what works best for me. So, yes I would use there services again and recommend them to anyone.
michael sBest customer service in town.
rodolfo SConvenient and quick seevice
Mark HWas disappointed that there wasn't a dolly. It was a big inconvenience, had to go purchase one
Marie WY'all were excellent...don't change a thing. ✌🏾
AMBER HThere needs to be a bigger sign out, as there was only one truck outside, i almost missed it
Breya WWhen I picked up truck it had 7/8 of a tank of fuel, I returned it with 7/8 tank and was charged for fuel. Never trust this location they were shady as hell.
Leo NMy reservation was supposed to be 68.00 the company said they didnt have a reservation then they had it then they didnt and then charged me almost 200.00 then my phone magically disappeared while I was in the building the workers when asked to see the video recording said the "cameras dont record" i filled the gas tank back to half a tank the way it was and they claim I owe them almost $60 more dollars I will never ever ever rent from them ghetto low life rude people. When I came to return the vehicle NO ONE CAME OUT TO HELP ME THEY DIDNT CHECK THE TRUCK OR GAS I HAD TO LEAVE NO ONE WAS THERE THE MECHANIC SAID THEY QERE ALL GONE ABSOLUTELY PATHETIC
tiffany bI made a reservation for a one way trip when I got there they told me that the truck wasn’t available and there wasn’t nothing that they could do to help me I wouldn’t recommend this company to my worse enemy
Brittney HThe moving guys were great. They unboxed carefully and helped me assemble.
Kim BCheck in and check out too easy.
Pedro CWe were running behind and needed to leave our car overnight. People were professional and understanding, car was fine the next day as we returned the truck. Price for extra time was a lot less than I expected. I was not gouged and it was more than reasonable.
Rebecca MTruck was a little rougher than expected, meaning transmission was pulling, lots of shifting down
Alexis WThe truck was very dirty and it wasn’t in a good condition,
LicurgoE NI was literally just dropping off. Hard to screw up. Surprisingly had a human being come out to greet me. He was nice enough.
Steven BThe requested dolly was not available. The mobile pick up did not work. The site was unresponsive at the pickup point
Mark SI’m contacting a lawyer y’all have a third party I guess is what y’all call it who I rented a uhaul from today who was so unprofessional I would refer a damn dog y’all will be hearing from a lawyer on my end
Shaqueta Svery friendly and quick service.
Lorraine TAlways have an employee there during regular working hours for Uhaul. Had to wait 30 mins. to get a Uhaul representative there to give me keys to a truck.
Thomas OUhaul charged me twice and I was very disappointed about that but other than that it was good.
Christopher HI did the drop off employees job. I literally did his job. From checking the gas/milage to going behind the counter with my phone and scanning the code for the employees with my own phone(my phone was at 4% had to go to my car get my charger and have him plug it in behind the computer. ) then I proceeded to go threw the employee checklist and closing out my rental. I had to explain to the employee I was being charged a extra 38$ for gas fees.
Mitchel GAt the beginning I was told that I was going to get charged according to the miles I use. When I went to return the vehicle ni one new what is going on. I was waiting 2 hours to return the vehicle and comeback next year. I did go back next year I waited another 2 hours and I was surprised that all my money that I put as guaranteeing was taken. I was told that I won’t be charged by miles but city. I’m too disappointed.
antonio cIt would be helpful if the store employees knew how to hook up trailers. I did not ask for help but he quickly stated he never connected the auto transport to a Uhaul truck before.
Jordan AStaff were efficient, quick and professional. Truck was in good condition.
Orlando MGreat location. Staff is very friendly and helpful.
Nicholas WEasy pick up and drop off. Would recommend this dealer.
Mandy MGreat customer service, through yet speedy checkin process, and professional! Would recommend and use again.
BRANDIE STruck felt as if it had transmission issues. Brake did not work good. Seat belt kept chiming
penny AFirst, I went to the office located at veteran’s memorial 190 Business in Killeen. There was a lady who told me that there she was working by herself. Recomended me to go and look for a different location because she was busy to attend me. I went to Fort Hood store and the gentleman from there has customer’s service skills.
Janet CThe trailer was sitting in tall, wet grass. I was expected to pull it out and hitch it up on my own. It took a good 10 minutes to work it out of the mud and grass and I got pretty dirty in the process. Not a good location to keep trailers. I will not use this location again.
Dale G