At the beginning I was told that I was going to get charged according to the miles I use. When I went to return the vehicle ni one new what is going on. I was waiting 2 hours to return the vehicle and comeback next year. I did go back next year I waited another 2 hours and I was surprised that all my money that I put as guaranteeing was taken. I was told that I won't be charged by miles but city. I'm too disappointed.antonio C.
Moving Truck Rental in Killeen, TX at Lone Star Customs
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Killeen, TX 76542
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It would be helpful if the store employees knew how to hook up trailers. I did not ask for help but he quickly stated he never connected the auto transport to a Uhaul truck before.Jordan A.
Staff were efficient, quick and professional. Truck was in good condition.Orlando M.
Great location. Staff is very friendly and helpful.Nicholas W.
Easy pick up and drop off. Would recommend this dealer.Mandy M.
Great customer service, through yet speedy checkin process, and professional! Would recommend and use again.BRANDIE S.
Truck felt as if it had transmission issues. Brake did not work good. Seat belt kept chimingpenny A.
First, I went to the office located at veteran's memorial 190 Business in Killeen. There was a lady who told me that there she was working by herself. Recomended me to go and look for a different location because she was busy to attend me. I went to Fort Hood store and the gentleman from there has customer's service skills.Janet C.
The trailer was sitting in tall, wet grass. I was expected to pull it out and hitch it up on my own. It took a good 10 minutes to work it out of the mud and grass and I got pretty dirty in the process. Not a good location to keep trailers. I will not use this location again.Dale G.
The person who did the intake just took the keys and sat down at their computer. After I stood there for a bit, the man told me he would take care of it and email me. Now I know why he did not want me to wait around, he charged me an additional $178.20 that he was not supposed to. I already paid $228.45 when I rented the truck and I brought it back swept, with the pads folded and with 7/8ths tank of gas like I was supposed to. This location is scamming people! I'm now having to follow up to get this unauthorized charge credited back to me credit card. I would investigate what these guys are doing on your company's behalf.everett B.
Just make sure the back is swept out.Diane I.
The Uhaul Representative was very friendly. My equipment was available when I arrived. I would recommend this location to a friend.Janay M.
I locked key inside vehicle sorryTIMOTHY O.
He was great. I was in and out in minutes. Very helpful because I needed to get a truck fir in town moving.Donna R.
The man at the location expected me to hook up the trailer myself. When I said I did not bring help he seemed put out by having to help me. The location of the equipment is almost impossible to get to. I have been using UHaul for years and I will not rent from this location again.Melissa R.
This locationwas good and there staff were great people.james M.
Very great customer service experienceMikia R.
The truck itself (inside) was very dirty. They did not have my reservation, but that would be U-Haul itself, not the local dealer.Sarah T.
The man who checked me in wasn't very knowledgeable with the computer he tried to charge me for 2 days for a rental that was returned 8 hours later. Very disappointed in the service. Will never go to that location again.neva T.
Nothing. The staff was great to me.JAMES A.
When picking up the trailer I was only told where it was and that I could back up to it and take it, There was no direction on how to hook up the trailer or inspection to see if it was done right. Upon getting the trailer to my house to load the vehicle on the trailer came unhitched and hit the tailgate of my truck causing a dent. I had read the instructions on the trailer and I believed that it was hook properly, if I had someone check it before I left the facility then I am sure this would not have happened.THOMAS P.
Inside of the trailer I rented was not clean at all. We had to clean it out before we could use the trailer.Belinda J.
Easy to sign for vehicle, and easy to turn in :)leroy V.
The system wasn't working correctly.Ronald G.