Customer did not leave a comment.
Vester M.
Customer Reviews for Lone Star Lumber & Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great, quick service
jeremiah P.it was great..
JEREMIAH P.Continue with the above the board kindness. It is much needed through the stress of moving.
fran J.The truck operated flawlessly. A real pleasure to drive. Check in & out was a brease. âââââ
Stephen S.Great communication, easy to deal with.
Robert A.Great location and help. The guys here at Lonestar are awesome.. yes would rent again from them in a minute!
Anne K.Thanks
ANTHONY H.Dropped off truck and placed key inside box.
Brandon S.Great staff ! Very helpful! If I ever needed a rental service while in that area I would definitely go back .
ANTONIO L.Had a very pleasant experience.
JERRY T.This place is a one stop shop. Everything you need. The staff is super friendly and helpful.
Bradley K.Best customer service. Very friendly. Adore the cat. <3
Manuela C.Keep up the excellent service you are giving, to your customers. Thank you so much. Lonestar Lumber is no. 1, in my book, I recommend them to everyone.
EDELMIRO C.I cant think of anything .....im very satisfied with my experience as they were very knowledgeable and friendly
RAYMOND O.Very friendly and professional. Easy transaction.
MAX C.Little confusion on the payment process, but in the end it was a good value.
MARK S.The first trailer lights didn't work. So we delayed getting setup until that issue was solved. But that's the trailer providers fault, not the location's. Drop off was easy in Winnsboro.
CHUCK S.Don't try to over charge, u haul they did that, not the lumber company It took extra time because of uhaul strick policy not the business renting the truck -they were extremely helpful.
JACKIE R.Truck maintenance improved. People were very nice and helpful.
Warren T.Great Location. The staff were excellent and the store was super clean.
PATRICIA B.Dont change a thing!
Ben L.Very helpful personnel.
NELSON M.Nothing
Fred B.The car hauler had tires that were severely worn, but an alternative was supplied.
Tom F.Check the tires for wear. Verify the lights/signals are working. I did this myself prior to leaving location.
MELISSA S.I did not understand why I had to take pics of my driver's licence and send into U Haul. Feel violated privacy. The equipment was VERY sub par. Rusted rachets would hardly work. Trailer dog tracked. And one fender was bent up. Driver taillight was coming apart. Just glad I only needed one day.
LANCE P.Excellent customer service
James G.They failed to give me my military discount, even after I presented the identification.
ROLLIE D.I have always been pleased with the U haul service. They are friendly and courteous employees. The equipment is well maintained and clean. This has been true over the years
Steven V.Have made several recommendations for rentals from this location
Rene U.Their computer systems could be linked to Uhaul better for a easier way for them to get everything entered without freezing up
BUFORD C.Not a thing. Everyone was excellent and helpful.
arnold A.Everything was perfect. Staff was efficient.
Diane F.one the best i've been to
Virgil P.The truck only had a quarter of tank of gas. They only gave me 171 miles for my move. House to house is 171 miles. They tried to charge me for extra mileage. Added 100 miles and a Ted like they did me a favor. Told me no need to walk around truck being I have Safe move insurance. I said No we will walk around. The hood was spit in 2 places and was not marked. I made Them mark it with bad side scratches. I arranged for movers to unload truck at my location. The system for some crazy reason deflated to 7 days after I turned In truck. I called Movers and they came and took care of it for me.
Daniel B.Nothing
Fred B.Very friendly service quick and helpful.
andrew H.Because the prices from one location to another were extreme. But again you had my daughters name on contract I was driver and contract holder not my daughter. Correspond to Mr. Reynaldo Tamez, Sr. driver and account holder not my daughter.
julie T.Nothing. Great experience. Great truck. Great service.
Kimber B.Maybe a rewards program. Like if you rent so many times you get 1 free rental day or discounted milage rental or something like that. Just shooting opinions. Other then that everything is great. Many options, cheap pricing, and fast service. So I have no complaints.
nicholas F.Nothing
Fred B.They were friendly, and helpful. I would rent from this location again!
Richard F.My problem was with dropping off the trailer. The person I called per contract said I could not drop it at 2 locations close to me. I was told to do it with I phone which I don't have.
DAN E.The representative was super nice and was very friendly!
Erika M.Nothing negative about the service. Local business great service. Pin point Mr Robert great customer service provided. Will come back again
vicente R.Very helpful staff.
Stephanie S.N/A
SYLVIA S.Very Good
JOHN F.Running lights not operating. Had to drive 130 miles of trip with emergency flashers.
Don P.I called July 25th to reserve the trailer. For the 28th. I put my card on file to reserve it. Went to pick it up and it wasn't there. So I went in Monday morning, still not there. Called at noon, still wasn't there so they called the customer who had it and he told them oh sorry I won't have it back until 8pm so they found another one. I got there at 330 To pick it up as they requested and wasn't able to due to an update or glitch in uhauls system I wasn't able to get the trailer until 545 that Monday which made me late getting to the shop to drop off my Jeep to be worked on which set them back and in return is making me days later getting back home 12 hours away. Needless to say I'm not impressed. I will say the man at the uhaul dealer did everything he could to help me so I feel like it's on uhaul end.
Jeremy R.