Customer Reviews for Lone Star Lumber & Hardware LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lone Star Lumber & Hardware LLC
Gerardo M. on
Thanks to Ian our first ever U-Haul rental was a success with the right equipment.
Rene U. on
This location has a friendly atmosphere, easy to do business.
Brandon R. on
Only reason is because the gentleman we returned it to was constantly arguing. About drop off time, gas etc. When all in all we proved him wrong. The gentleman we rented from was very sweet and helpful. He told us we had 24 hours from time of pick up. When we return 2.5 hours ahead of schedule guy at counter proceeded to argue and tell us we had to pay for extra day since we did not have back by 3pm on day of rental. Then he told us gas was not enough we were on incline we told him he procedded to argue. We moved truck and it was correct. All and all experience with person we return to not good. Everything else was great.
Edwin E. on
None
Tina S. on
Very nice people!
MELANIE D. on
It would have been nice to have everything ready to go at our appointment time such as the dolly and blankets.
Gary L. on
Tinley Auto always has the equipment I need, it’s always in clean condition. They never stop going out of their way making sure everything is 100% and working with me to accommodate my needs! Tinley Auto is by far the best place to deal with!
Brandon B. on
They were very helpful and returned valuable items left in the truck.
Brianna P. on
They said that I drove 86.2 miles over the 30 mile limit and I in fact did not. I tracked the miles and I would have only driven about 35-40 miles from the uhaul pick up location, to my apartment, and then to my new house. I was definitely screwed out of $37.93 for no reason! And I am not happy. I will definitely not be using this service again.
Austin L. on
Great Service! Manager was insightful and helpful! Nice change after dealing with Corpus Christi UHaul. Ingleside should train them!
STEVEN C. on
The employees at lonestar were helpful and went over everything. The trailer was clean and ready to go. This is my best uhaul experience ever
Brittany C. on
Super Satisfied with my Uhaul rental. Ended up keeping it for an extra 3 days with no fuss or any extra fees; same reasonable rate for all 4 days. Highly recommend!!
STEPHANIE H. on
Maintenance tire system light was on thr entire rental period and have accurate pick up times on your web sit my reservation was cancelled due to inaccurate pick up times for pick up location. And also my card shows yall put a hold for $115.00 and my rental return of truck email says yall only held a $100.00 on my card, which is wrong by my card account online
Julian S. on
Great fast customer service
adam w. on
The staff was not friendly and did not act like they wanted to be at work.
MAYRA G. on
Check every day for returns!
Bertha S. on
Just keep up the help for the Disabled from a mother of a Deaf Adult.
Frederick S. on
Michael was very helpful!
KELLEY B. on
This location processed my request immediately. The gentlemen were professional and had an appropriate sense of humor. The truck was in excellent condition and met our needs
Dennis M. on
Great place a would recommend them to everyone.
marty c. on
Make the 6x12 with ramp available for out of town travels
Michael S. on
Staff was very professional and knowledgeable!
peggy m. on
You were great
Kennon W. on
Considering I showed up with a truck with no contract they did well.
Melvin T. on
Very friendly and knowledgeable
Martin T. on
I have rented here before and never had a problem till this time . I rented a trailer the bearing felt hot on one of the rims so I took and dropped it off I didn’t want to take a risk and wreck so I delayed what I had to do. Well I went back the next morning and the guy said yeah it has a tire with a gouge in it I didn’t even see that after I told him about the bearing he just looked at me and charged me anyway so now need to find another uhaul and rent a trailer and pay double
Gerald H. on
Quick & efficient. Thanks.
David D. on
We received the trailer from Lonestar Lumber in Ingleside, TX. Upon initial inspection it appeared to be in good order, however half way to our destination the driver side fender detected from on one side. When we called Lonestar they stated that they already knew about the problem yet failed to repair the issues prior to renting the trailer.
Carmelita T. on
Best uhaul service by far
Dennis M. on
The young lady that leased us the truck was very polite and helpful answering our questions. Up on return she was busy with another customer but made sure someone was helping us. Great service all around
fernando m. on
The pick up location could be a little more prepared for customers when they are ready to pick up their equipment.
GORDAN B. on
Rented by the day was told if I rented one way to El Paso it would be $165 I paid $85 for 3 days with insurance. Got to El Paso and decided I didn't want to tow it the 700 miles back so I took it to a uhaul dealer in El Paso who called the 800 Uhaul #. The person told him I would be charged over $400 If I left it there. What a rip off!!!!. So I towed it back to where I rented it 700 miles away reducing the gas mileage on my jeep to 10-13 mpg. Never again, I'll borrow a truck or trailer from family before I let uhaul rip me off. This has nothing to do with the rental experience in Ingleside just with uhaul corporation and their rediculas policies.
Lester L. on
The Girl that answered the phone the day prior to pickup that made my reservation was great! I wish I could remember her name. If I had a list of names I bet I could remember, but she was Fantastic.
Doug L. on
I was there for over an hour while he answered phones while completing our contract. I was a little worried if the contract would be accurate. He then had to add a dolly to his inventory before we could rent it but he did know how to do that without calling headquarters. However, Robert was very friendly and helpful once we were outside away from the phone. He needed more help it appeared.
Miller V. on
Had to drop off after hours but was contacted the next morning. We discussed the issues regarding the cleanliness of the vehicle. They were helpful in directing me to whom to contact about the issues with the vehicle from the pick up location. Very professional, polite, and helpful.
BEVERLY B. on
Really nice people to work with thank you Beverly bolton
BEVERLY B. on
Nice and friendly people will come back for my needs
John M. on
Great people and service!!
CHRISTOPHER R. on
This is the second location that has lied about the fuel levels of the vehicles... I will NEVER do business with Uhaul or this business again as they both only seem to hire incompetent people and steal money from customers...
Alberto A. on
The store is a little busy, but received excellent service.
TERRY C. on
The staff at Lonestar were very helpful thank you Robert and the equipment was great
gary g. on
I was very pleased with the service I received from all people associated with the Uhaul experience. I can honestly say that I am very happy that I used a Uhaul trailer. Top notch in every detail.
James M. on
Everything was beyond expectations, both employees where overly helpful and great. I'll def be rent from them whenever a u-haul is needed.
SUE W. on
They were very polite & helpful. Made our pick up and drop off go very smoothly.
dezmon h. on
Fast, easy & friendly... There is not anything else I could ask for!
David V. on
Kudos to the young lady that helped me! She worked hard to make sure I understood everything!. Appreciate it!
RICKEY B. on
A+++
Randy W. on
One employee bad mouthed Uhaul and how he hated dealing with it And the one in charge was an absolute moron. I was their for 40 minutes.
RICKEY B. on
A++++
WILLIAM W. on
The equipment was located in an "easy to access" lot. When we returned the trailer, it was also easy to drop off. Thanks to Lone Star Lumber owner and his staff, for making this an easy rental.
Kristy H. on
My drop off time was 7pm, this location was closed at that time so I took additional pictures to ensure proof I left the truck in excellent order upon drop off.
FLOYD R. on
Friendly, quick, & professional return service.