Customer Reviews for Lone Star Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lone Star Storage

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Lucette B. on

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Wayne was very pleasant and accommodating

Craig W. on

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Customer did not leave a comment.

Max B. on

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Regenia P. on

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Scott W. on

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Dale A. on

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Tiearra B. on

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April C. on

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Sergio B. on

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All excellent

carlie S. on

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howard G. on

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Great, very helpful.

LAVEREN P. on

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Sandra O. on

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I’ve had a beautiful experience, as always. Thank you, Sandra Ogunseinde

Matthew H. on

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Wayne runs a very professional and friendly establishment

Timothy H. on

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Jennifer R. on

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The man that works there is always SO courteous and helpful!

Shaun A. on

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Michael F. on

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Had a problem with the self checkout. Had to wait for the location to open up to check out my equipment. lost two hours because of this. Other than that happy with the truck.

Paul W. on

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Hear customer service and convenient location!

Tim M. on

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Very friendly and pleasure to deal with.

Kathy S. on

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Very friendly and knowledgeable!

Sharla G. on

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Customer did not leave a comment.

frederic R. on

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I went to turn in van early. But discovered the office was closed and that the agent or employee would not be back for another one and a half hours. Left the van in the parking lot of U haul. had to come back to turn in key. Cashed out and employee Said everything’s good . Bye.Then I get an email saying our another $49. And then if I don’t pay this it’ll go to collections. I contact uhaul, Who then tell me it’s only $17 more. Where is advised it was because I drove 20 miles more. The usage of the van was only a 5 mile difference between two properties. Use the van only for 2 1/2 to 3 hours. Left the van with a full tank of gas. Did only two runs on van totaling 10 miles. I think the van was used after turned in. Filed pilferage claim with U-Haul.Reference number 2349740. I think the way ubhaul handled this situation was absolutely abysmal. First of all email should’ve said been sent with just additional charge and not a threat of collections. Given the fact I rented the van just a few days ago. Have utilized U-Haul for 30 years. And have never encountered such a situation before. Hugely disappointed. Despite the fact of the ease of making the reservations and picking up the van,Will now seriously consider other options, actually Patronize other options first before checking U-Haul.

Michael E. on

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Customer did not leave a comment.

Ashraf M. on

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the car smile very bad

Rudy P. on

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Owner was super friendly

Cage B. on

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Allen C. on

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Erik K. on

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SCOTT W. on

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Brandon J. on

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Everything was Incredible from the hello through the process to the goodbye. I will be renting from them again.

Jeffry N. on

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Cory B. on

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Very nice ppl. But that doesnt help the swamp pit in the back where i stored my boat and trailer. I even bought a yard of gravel and tried to fill in some of the huge mud holes but it didnt help much.

WALTER M. on

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No complaints. The price was right and the storage space great. Would recommend and would use again. Friendly and helpful staff.

LORRI R. on

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Facility is clean and well kept.