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Kenneth W.
Customer Reviews for Lone Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yes I always rent from here. Nice friendly people and an easy process.
Robert S.The team was very helpful, friendly, and happy to help. Loved it!
Robin H.The rates of renting and the surcharge fees $0.99 a mile I don't believe are necessary and I think that U-Haul is taking advantage of the growth in Texas and the housing boom.
Kaylena M.Quick no hassle pick up and return
Eric R.I suspect I will become a victim of identify theft from Twan, the employee who used his personal cell phone to take a picture of my drivers license.
JOE P.Conveniently located and easy to access.
JAMES ALLEN M.No real interaction with any employees told to find a parking spot and unhook the trailer on my own and leave no paperwork to sign, no inspection prior to leaving had to take pictures for my own records and hope for the best
Ramon J.Fix the air conditioner in the vehicle.
Augusta C.It was nice and easy process. I'll be coming back when needed
Kapil S.My complaints are more about the app than the location. The app makes the return a pain because it doesn't allow you to pull photos from your album. It expects you to use the camera. It will fail to accept photos, but then not explain why (whether it couldn't connect or whatever). The process doesn't make it clear on how to return after hours. The app is a clunky experience overall. I finally got through it, but I can imagine the frustration for an average user to get through it.
James C.Drop off was done over the weekend.
Chad R.They did not have my appliance dolly and I had to go to 2 other stores to find one
Spencer H.Easy drop off. No hassle, quick and easy.
Jeff C.Great customer service and very helpful! I would definitely go back to rent from this location again. The process was easy and fast , he had everything ready and checked us in and out fast , this was a great convenience not to have to wait around. Thank you
Virginia B.Great dealer! Friendly and tge truck was spotless. Great move with no hidden cost “surprises†at the end. Thanks.
Robert W.Great service, very friendly.
Steve W.Have someone there to help or hire more people to answer the phones at uhaul on the weekend.
Shanna R.The pricing was not transparent on the equipment- I was switched to a different pricing scale with no notice
Benjamin S.The representative at this location was great. Very quick and helpful on both ends of the rental
Kevin K.A small office with big heart. Friendly staff who maintain clean, well running trucks. Thanks!
Jodi M.Truck was ready on time, clean, the folks who work there were friendly. The process was easy and efficient.
Gina T.This is my favorite location. they are always friendly and super helpful. wish i could get all my business rentals done here.
Abigail B.Excellent service as always at this location. Fast and friendly.
MARIO R.Nothing to do. I love the services provided by the people at the location where I picked the truck from.
Basiru A.Great customer service
Nancy V.The check-in process isn't user friendly.
Jon J.I called 3 times to get information, left vm never got a call back. Went to location 1 person was there doing something with his back to me. I ask a question he didn't even acknowledge me so I walked out.
PAUL P.Very helpful and respectful and went out of the way to help us . I give them a ten
Timothy M.Quang was very professional and helpful!!!
Jackie B.I was able to reserve an appliance dolly, but there wasn't any there when I went to pick it up. Very inconvenient on a time sensitive day.
CHASE T.I reserved half a dozen moving blankets and was told when I picked up U-Haul after hours by rep they would be in truck. They were not present I was charged for them however for the duration of the rental. So the rep lied about it. Would not use this location again.
Jason Y.Very friendly fast helpful and knowledgeable.
Kathie P.Nothing! I was very satisfied.
DEBORAH S.This location changed owners a couple years ago. Its much better now.
JAMES A.So close to my house - great guy to work with - will be using this location going forward.
LAWRENCE G.Store was somewhat unorganized
TRAVIS G.I don't believe this is a location issue when the equipment is so beat up and tired.
ALI S.Rental place was great, was a lil late but lone star waited for me and was super quick and helpful. I need to move in a couple weeks and i will be using them again
JAVIER V.The uhaul dealer where we returned our car was super supportive and cooperative. Thank you. Recommend this company to everyone.
ESPERANCE M.Excellent customer service. Was able to return the vehicle transport ahead of time, thereby alleviating issues with unloading the moving truck. Returned the truck the next day, fast and efficient. Wayne was very helpful.
JAMES ALLEN M.The check in and check out process is very weak, I continued to ask for a final receipt and they said it was emailed to me which I have never received and the mileage I drove based on the estimate was a lot less so my total should have been less and again I have not seen a final bill with a reduced amount. The gentleman working seem to be bothered that I was there and very unhappy that I asked him to come and inspect the truck with me upon return.
KEVIN P.The equipment I requested was not in my truck when I rented it. I talked to 2 different people to get it refunded and in the end, it was not done.
Kenneth L.When I got there no one greeted me. The person who I spoke too was very unhelpful. I think they assumed I would just leave my trailer. Not like I would know. I wanted a receipt that I had returned the trailer. The person was unable to help saying the actual Uhaul employee was away. Then I asked if he or she was coming back. They said in a few minutes. Just seemed like customer service or human interaction was foreign idea to this person who never provided me a name. Business card I took had a Wayne Nguyen as manager. I tried getting my trailer off my vehicle. I had to ask for help several times before this person would help. He did help me get off the trailer but was not able to get me a receipt. He said I'd get it emailed to me which did happen the following day. It was just a poor experience after driving 20 hours and a great experience in San Diego at Uhaul.
SEBASTIAN L.Love the guy that runs this location. He's courteous and professional.
ANTHONY W.The gentleman that attended to me was very helpful and friendly.
MICHAEL M.Everyone there is so friendly and helpful. They seem family oriented and always have my equipment ready to go.
JENNIFER F.There was no spare included and we had a bad blowout due to bad tires. We waited several hours to get the tire changed which ultimately let us to returning the trailer late resulting in a $66 additional charge.
Jimmy R.Very helpful and knowledgeable
Carolyn H.Very knowledgeable and very helpful
Carolyn H.These guys are great! They helped me out with a late minute storage need and a truck. I rented 2 storage units and rented a truck 4 different times, never a problem. Awesome over all expirence, would not hesitate to use in the future for truck or storage rental need.
Craig W. | Overall ExperienceVery nice ppl. But that doesnt help the swamp pit in the back where i stored my boat and trailer. I even bought a yard of gravel and tried to fill in some of the huge mud holes but it didnt help much.
Cory B. | Overall ExperienceNo complaints. The price was right and the storage space great. Would recommend and would use again. Friendly and helpful staff.
WALTER M. | Overall ExperienceFacility is clean and well kept.
LORRI R. | First ImpressionsWait was a little long but it was Saturday morning with several people in line and the phone constantly ringing with only one person working. Wayne did a great job tending to customers however.
Privacy R. | First ImpressionsNew management seemed to be awesome. They just took over first of the year and pointed out a few kinks from the previous owner, but am hopeful for the improvements coming
Privacy R. | First Impressions