Customer Reviews for Lone Star Truck and Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lone Star Truck and Tire

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bill R.
Rating:

Uhaul is a low priority to this business. The people are friendly enough, but I had to search thru an empty truck shop then a gravel lot to find someone. Also worth noting, your website looked hard for them to use and they had to go thru the whole process twice.

James V.
Rating:

Great service!

Jeff K.
Rating:

Pickup and drop off went smoothly.

Nick B.
Rating:

Customer did not leave a comment.

TERRANCE R.
Rating:

You could not improve anything. Drop off went quickly and smoothly. Truck ran great.

Mike L.
Rating:

The hitch would not stay tight and had to be re-tighten after 100 miles. I had to install a brand new 2 inch ball, which was damaged by the trailer because it would not tighten properly. After knob would not turn no more, the hitch was still loose and hammered the whole trip. The lever catch would not stay tight. Highly recommend a mileage counter added and a preventive maintenance schedule be made.

Laura T.
Rating:

Great people to work with!!!!

Jack S.
Rating:

Be OPEN. Nobody there. Tried to leave message and was unable to do so because voice mailbox was full. Took WAY more time to do checkpoints ourselves.

Laura T.
Rating:

Always a great staff to work with. They are always polite and helpful!!

Abdullahi Y.
Rating:

Customer did not leave a comment.

Erica J.
Rating:

Customer did not leave a comment.

Laura T.
Rating:

Customer did not leave a comment.

Caitlyn B.
Rating:

The process of picking up is absolutely ridiculous and takes wayyyy wayyy too long. I would recommend informing customers that they will need two other peoples phone numbers and that they will be getting called, it would work better and faster.

John L.
Rating:

Customer did not leave a comment.

Archie H.
Rating:

Customer did not leave a comment.

COREY B.
Rating:

Customer did not leave a comment.

Dustin L.
Rating:

Customer did not leave a comment.

Brenda B.
Rating:

I had gotten the wrong size trailer, my miscalculation. They were extremely helpful in switching out the trailers.

Carey K.
Rating:

Customer did not leave a comment.

Amanda R.
Rating:

The lady was gone when we got there and the truck had bad steering and damaged all over it.

Dawn D.
Rating:

Customer did not leave a comment.

eunice S.
Rating:

I was unable to unhook the trailer myself and the employ was very nice and took care of it for me.

Cheryl D.
Rating:

We rented a trailer, on our way to return the unit the hitch came loose and almost caused a major accident on a busy highway. The way the hitch locked on was faulty and caused damage to our vehicle as well as to the wire harness on the trailer. The company we rented from gave my husband an 800 number to call and was put on hold for over 15 minutes and still never got through.

Shawn K.
Rating:

Overall the truck was ok when picked up. The back had some sand in it but not too bad. We did shop vac it out before loading furniture. There was some lunch trash left in the cab.

Phil S.
Rating:

Customer did not leave a comment.

Britni S.
Rating:

do not do the 24/hr service it is a pain, and the lady can not help you and will not call you back. customer service is your best bet if you make this mistake

Laura W.
Rating:

They met me there on a Friday night after 5 PM. They saved the day by having a new truck on hand so I was ready on Saturday morning for my movers. When they didn't know how to do the paperwork so I wouldn't be charged more money for the second truck, they picked up the phone and found out. This location knows what customer service is all about!

Annette H.
Rating:

It was supper easy to rent and move our couch home!

No reviews have been submitted for this location.

Back
To Top