Extremely difficult to find location. After numerous phones calls trying to locate turns out it's in a back alley, behind a building, no signage from street. One alley entrance totally blocked with homeless shelters. Had to go around to another alley, also extremely tight to get truck down alley, also partially blocked . Not a good area of town.
Paul W.
Customer Reviews for Long Beach Security Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tranparency and stop overcharging costumers. I had to demostrate that I wasn't lying about the amout of gas I received. Quite frankly, I won't use your service again and I will encourage everyone I know to be awared of the over charges your company applies. And the lack of efficiency to solve an issue
EDGAR S.Get better personnel staff that actually helps and isnt rude ,never going back to that location
LUCERO G.Could not drop off at night - all gates closed/locked - horrible location hard to get into and out of - would never go here again
Michael F.Terrible service
Jennifer L.The side mirror is broken. Not the mirror itself but the frame is lose , didn't notice until I started to drive to my destination & the mirror was turning all the way back. Definitely was a hazard if your trying to signal & you can't see at all
DANIEL M.Very poor customer service. Order a refrigerator dolly, did not have. Wanted moving pads, did not have. Extremely difficult backing out of space and maneuvering truck in very narrow crowded street. Never will rent from this location again.
Tina M.I turned the van back in and the clerk said it was due the day before but I extended it to the 12th and the location called and verified. Then I look at my bank account and see I was charged a weekly fee of $330 and an extra day at $89 instead of a daily $19.99 fee that I signed the contract for. Also the miles she logged in was 400 more than we drove. This was supposed to be a $300 weekly rental and I was charge $647. I was on hold for an hour waiting for a representative and couldn't get through.
Kellie T.No complaints. I really enjoyed the rep, Marianna. She was super friendly quick and explained everything clearly and in a nice way. Would go back based on my experience with her.
Austin Lee P.It was my first time renting through that particular uhaul branch! It was soo easy and fast and I went over my miles they charged me correctly didn't have any problems with any extra charges and sent me on my way! I will definitely go to them again! Thanks for making my trip stress free!
TIERRA H.staff was great and friendly at check in to pick up the truck she was just amazing and really helpful
Garry S.Friendly and nice customer service. Definitely recommend checking in online, it saved so much time and allowed me to almost just hop in and go once I arrived.
Patricia A.The two girls that helped me were professional, friendly, and had fantastic customer service. Thank you again.
Preston V.Great service. Everyone was very nice. And it was super clean. I'd recommend it to anyone!
Margaret KAy M.Hands down the most professional pick-up experience I've ever had with a Uhaul location. Leaving the back lot was a bit confusing, but other than that, perfect and seamless.
EDEN W.Gross inside, dirty and run down. Smelt like marijuana inside the office. Offered a box to write on, ridiculous,
HARRIETT C.Service tire monitor was on.
Greg L.Chris haps excellent Customer Service and always willing to get the customer what is needed.
damitri T.Great customer service
Damitri T.Customer Service was excellent and kind in service. Professional and salesmanship !
Damitri T.Get rid of the early pickup option online for this site. I set up a pick up for 830am but the place doesnt open until 930am..why have that option available if the location doesnt offer it
Jeffrey P.hard to find the entry to the building...
Xiaoyin W.Friendly, patient, and helpful staff
Jeffrey M.The area is bad/sketchy, but the building is awesome and the staff was great. The truck was not swept out, so we had to sweep out rocks and rand before loading in our belongings. The new Van was great though - much better than the older style.
Mark B.They were fantastic. This store has an extremely professional and personable staff, from taking my reservation (and answering my million questions), through pickup and check-in. I will do business with them again.
Renate B.My service at 1430 E. Anaheim was great!! However I started off at the Pacific coast highway location and there service was absolutely terrible and a waste of time. They definitely need training in customer service and additional training with there overall job skills. The facility manager Mariana Ponce did an awesome job helping me. She should train the employees at the other location. She made me want to use your services again.
Andrea G.Clean the nasty truck it was very nasty and their was a nasty couch in the back of it I would never rent from you again
Akeem A.This is the worst looking location ever. The hours say they close at 6pm but they actually close at 5:45. So you have to arrive by 4:30 to actually get helped. A lot of people just hanging out. The girls husband/boyfriend and son were also just hanging out. The whole environment was unprofessional
Karina A.Oil change indicator was on. Attendant forgot to give pads. Human feces on the ground right behind the van.
Steve E.Great customer service. Quick and efficient. No hassle.
Robert H.Jessie was great! Patient, informative and did a great job. Facility itself is hard to get to as no parking available... so the 3 stars is more of a reflection of the easiness to find and park, not the service. Again service was great
Ronal S.Very dirty alley way and area surrounding the vehicle / location.
Nicholas Z.Mariana and the guy, can't remember his name that checked me out were great. Thank you.
Vickie M.We walked in and waited for quite a while before seeing anyone. Finally one guy came out from the back and went to get someone else. The guy he brought out wasn't logged in, so he couldn't help us, and the woman who came out to tell him that just said, “they're gonna have to wait for me.†Then she disappeared again.more waiting, then the guy came back and was able to check us out. He was very helpful and very kind/respectful. The woman had horrible customer service skills, and was pretty much just rude.
Angela M.The check out process was fine. The only negative was the building itself didn't have any signage indicating it was uhaul.
Geralyn H.Excelente servicio
MAGDALENA O.It is very limited in the number of vehicles and difficult to find. Also limited in what they offer as far as equipment, such as locks, etc.
William H.Location a little hard to find. Hidden on a back street, with only a small sign.
Deborah T.This location does not have any dollies on hand and will not take returns for unused items that were purchased like a mattress cover.
Rosymar R.Mariana Ponce was very professional and efficient. She made the uhaul pick up and drop off the easiest part of our move.
Zachary B.Better parking area
Juanito G S.Nothing much. All the employees were really good, professional, and communicative. I have been to the regular Uhaul dealers and it felt very impersonal and took forever.
Jennifer L.first time we have rented a uHaul . Excellent experience and would do it again!
Darlene Q.I've rented a space here for the past two years my experience with the staff has been great however upon my move out the person who “helped†me was dismissive and dismissive leaving a bad taste in my mouth
travis B.She could have helped not charge me for an extra day knowing that the last place didn't explain thoroughly the situation. Maybe next time don't try and hand the problems off to another location.
Racheal C.The woman I dealt with at this location was so unbelievably rude & dismissive when I returned the cargo van I rented. She was just as sweet as punch in the morning when I picked it up & informed her that I may be a bit late with my return but when I was late with my return...WOW!!! What a nasty, vile, rude, ignorant pig she became!!!!! Watch out for this bitch!! A real Jeykl & Hyde!!!
Susan J.Excellent staff and easy to rent. Very nice and diligent workers. Thanks!
Dominque J.Staff was prompt, friendly and equipment was clean.
Josephine D.Vehicle was new but I had to wash the vehicle when I picked it up as the outside of it was quite dirty and the windows were very dirty as well. Overall, the rental experience was great outside of the exterior cleanliness of the van..
frank P.The clerk on duty was arrogant.
Holly H.The gentlemen helping was very very kind.
Veronica B.Need a Clear sign for the entrance.
Ahmed S.Everyone was down to earth, quick to serve, and did their job well at both locations.
Lee M.Nothing. Everything was perfect. Great staff.
Steven D.When I return the van. There was a man(manager) who was very rude an a complete ass to me an his co-worker. The young guy who was trying to check me out couldn't figure out what was going on when I check out online for the van. The manager was rude saying “why are you doing this when it's suppose to be like another wayâ€. But the manager didn't give the young guy a chance to explain. The manager should have not treated his coworker like that not me a customer who rents these van every fridays to Saturday's.
Andriqous M.1. A staff member was untrained (not a big deal if they have the proper support; the lead customer rep was very rude and lacking good judgement in dealing with a customer especially while training a new employee) 2. Customer service all around didn't have one ounce of care in my disputes, in which I typically don't fuss much, this situation was another story. 3. Initial quote was cancelled by the time I arrived to pick up the U-haul, therefore I had to open a new quote that felt very inaccurate and possibly fraudulent due to the demeanor of the staff. 4. I returned the vehicle back in the same condition with slightly more gas, but was told I owed money for bringing the vehicle in below the gas marker (100% false) 5. The staff had basically zero interpersonal skills. 6. I believe this was a franchise location that should be audited or supervised of their activities, because I am sure there are a lot of other customers that have been displeased, causing harm to U-haul's reputation
Brandon T.