Great location customer service beyond excellent
ROYNYELLE R
Customer Reviews for Lorain Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue was the utility dollies were not in the truck and that was an inconvenience other than that the service was very good
EVELYN RI went average as the mobile app pickup process was actually pretty good. However there was a problem as I ordered moving Pads and were not present in the truck when I picked up the truck. Either U-haul corporate missed it or the location missed it - or both. I would not recommend as I still got charged for moving pads I did not receive. (and had to use personal towels and blankets to complete the move)
Edward BStaff was very helpful. Courteous. Professional.I will use again in the future.
VaLERIE LAt least have one employee at the location on Sunday to attend the customer.
JESSE ATerrific customer service and straightforward process. Thank you.
Matt vVery satisfied with the experience.
Richard SI was very pleased with the staff and the equipment and will be doing more business with them again
jose pNothing! Service was great and Courtney was awesome!
KATHERINE KMy return location wasn't my original drop off location. It was a self storage I rented and as I was unloading my Uhaul, the owner came out and offered to switch my drop off location. I said sure, it's a bit closer than the 1 I chose. He must've looked up my truck as I didn't tell him where I was dropping it.
Patrick M