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THOMAS P
Customer Reviews for Louis Doe Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i was over charged
ROBERT GEasy pick up and delivery. Truck was meticulously maintained. 15 footer was perfect size! Great experience!
GEORGE WConvenient and quick. Thanks, Mark!
Nicholas AHidden fees
Susan GMark made it so easy with the reservation and pick-up. Great customer service Joe Jacobs
REYNOLD Jlike that it automatically connected to CarPlay with no frigging, wish I didn't have to rush to return so perhaps more trucks available would be helpful (since I wanted to pick it up at Shorty's in Rockland).
GREGORY SExcellent experience and service and truck!
MRGRET BExtremly please with the whole process
William CFix the mirrors on the truck. It was impossible to get the mirrors set at the correct angle.
Christopher JRemove the stupid need for so additional ID. I filled out all the requested check in info, then still had to provide my license and credit card, THEN they want other ID like a contact who doesn’t live at the same address, lease agreement, work supervisors name and contact. I not comfortable providing other peoples information in to a system they haven’t agreed to. This need seems like massive overkill, especially when this wasn’t a walk in hire. Other than the initial check I. The rental was great
Wayne BWhen dropping off the vehicle the attendant receiving the keys from the customer should provide the customer with some sort of receipt for the vehicle drop off. I did not receive one.
Joseph JBe sure to tell them to download the Uhaul app before they go to pick up equipment for early use!!
Bridget CThe rental process was fast and easy, great customer service. Will definitely use again
Karen AIt’s been 48 hours and I have not received a receipt or know what the final bill was.
William wFix the online system. It fails (times out) during id verification. I attempted 10-15x at pick up and had to go inside to complete the process. The man inside was very knowledgable, efficient. The trucks engine sounds like it isn't maintained as well as maybe it should. The exhaust was quite loud as well. This only really made me concerned for a possible breakdown on my move. But none such thing occurred. I only mention it as it was quite noticable.
Shannon FGood people
Carl NI was charged a cleaning fee even though truck was returned as clean as it was when checked out. When I complained I was given a credit towards my next rental for the amount of the fee instead of a refund of the cleaning fee. Total scam. I would not rent from them again.
William K100%
erik meverything went great , easy to use web site , +++
steve rMobile check-in was awful; poor reception in the area where trucks were parked made it hard to go through the process. The added unpleasant surprise of needing not one but two additional people to be contacted to “verify my identity” was absurd and additionally complicated the mobile check out process. The alternatives were all things I didn’t have with me because I was given NO INDICATION that it would be necessary. This location was fine, but in general UHAUL continues to find new ways to suck.
Toby MIndication of where the key drop of is. Had to search for it.
Nicaela GLuis Doe's & Mark were great!
Tim PThe customer service was great. Greeted with friendliness and perfect instructions given. Exterior and back were clean. Interior dash needed a good wipe down from heavy dust.
Debra TPersonnel were very helpful at both pick up and drop off locations. Keep up the good customer service and training. Great experience!
CHARLES SKeep up the great work
Ralph PThe app pick up was horrible. It asked the same info that I had given previously leading me to have to call. The person who answered could do nothing except "walk me through" the app, which still wasn't capturing my info. I spent an hour trying to pick up the truck, with little help. Thus caused me to miss an important appointment. Pick up, silence I had already given all information except payment should have taken no more than 15 minutes. I am appalled at the lack of help offered, and the length of time this transaction took Mr. I will not recommend the location or the company as a whole. Due to the lack of service, an app that wasn't working, and a waste of my time, you list a customer.
Maddox THands down the best Uhaul rental process I have ever experienced. I have rented many trucks and trailers (15+) over the past 20-years in various states, but this was - by far - the easiest, fastest, and most cost effective Uhaul rental I have ever had. I will be renting my Uhaul needs from the Louis Doe Home Center from now on. If you are in need of a rental truck/trailer and you live in the Newcastle/Damariscotta area, this IS the place to go for your needs. From: one VERY satisfied customer
christopher aSmooth and easy!!
Julie CThe only issue I had was that I ordered a dolly and they never put a dolly in the van.
Shirley GMake sure that the inside of the windshield is cleaned.
Carolyn SPrices shown on my reservation was not what I was charged on the contract at pickup. subsequently, on return, prices charged were closer to those I anticipated and as shown on my initial contract. If you are going to pre-charge for higher milage initially, you should let people know that when they make the reservation, not when they show up pick up the rental. My reservation pricing was $295 for the week with 750 miles, but when I showed up, my card was charged for $295 with 750 miles, plus and additional 100 miles, (which I never needed, my total milage was only 625).
Lawrence GVery helpful rental agent. Excellent experience, van roomy and new. I love that I could also rent a pile of moving blankets very inexpensively. Many thanks, K
kathleen bGreat customer service. Easy in and out. Smooth process.
Marina LExcellent on-site service....
Mark WBest U-Haul experience we've ever had! we chose pick up & drop at Louis Doe's in Newcastle, Me. . They had a brand new van, and UHaul service person that makes sure you get what you need and oversees the reservation! it made all the difference. They have a low cost around town service too. Will definitely use again in the future.
Christopher P