Truck was left with 36 miles to empty . Totally unsatisfactory but truck was a great ride .
Tammy H
Customer Reviews for Louisiana Cajun Culture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged a fuel charge 4 days later and the truck was returned over the level I received it on. The place was also closed on the day I was supposed to return the truck. We parked the truck locked it and held the keys 1 additional day because we didn’t see the key box and could not call anyone to find out where it was. I called this morning when I saw the fuel charge and questioned. The rep was not helpful at all. Definitely would not recommend dropping anything off to them ever.
AMBER OPerfect service and well maintained equipment. Staff was helpful and inspected the equipment thoroughly. I would highly recommend this dealer.
CLIFFORD BWe were a little late for our reservation. It was at 9:30 and we got there at 9:45. But the U-Haul rep didn’t arrive till almost 10:30. There was no mention of a $50 credit. The people there were not helpful, but once the lady arrived they were nice. It is one of the very few places around Fort Johnson to rent a truck.
LYNDA GEverything was great. Can’t think of anything that could be improved.
BRADFORD NTook to long
WILLIAM HThey were very helpful for being after hours. I want to thank them again for helping me out when they could have told me to come back tomorrow.
LAURA LEmployees both indicated they weren’t trained for the U-Haul transactions and it took them nearly 30 minutes to locate the keys for the vehicle. One of them even told me it wasn’t her responsibility to keep track of the keys.
Marcy PI was disappointed I had to wait about 15 minutes for the one person who does the rentals to finally arrive at work when my appointment was at 9 a.m. I feel that should have been respected but once there she was quick and got me processed.
GINA MThis was after hours drop off. And they don't open earlier than 9 am.
JESSE JDouble charged
Jace BExcellent customer service and great equipment!
Phillip BI initially visited them for the pickup, but the truck I needed was at the other location.
karl hOutstanding move thanks to Paul at La Cajun cultures.
Marshall SGreat service
Jeffrey SNothing. The owners and associates of Cajun culture know their business, how to treat all customers and how to help them feel very secure in their rentals. I highly recommend them.
Kim HHad to hook up trailer my self the man that does had to leave.
charles lThe cab and outside of the vehicle was dirty.
Benjamin BEverything is perfect as is
Linda ANothing. Friendly, quick, sweet, and great store
Ashley FNice people
Phillip PNo comment.
Frank SIt took a long time to complete the drop off.
Frank SThe reason I did non-applicable on two of them was because they were closed when we drop the truck and trailer off
Brenda TExcellent customer service. Went above and beyond to try to remedy overcharges from pick up location. I would highly recommend this location!
Tonya JVery helpful staff. Easy quick rental. Best dealings I’ve had with any rental because of the customer service.
KENNETH JWonderful customer service very helpful appreciate all of your help ❤️
torri bWe picked it up on friday and returned it Saturday because wire was showing through one of the tires causing it to ride terrible. But they atoll xharged my back. Will not use yall again. You are suppose rp check that stuff
jolene lThe service provided was really friendly, the shop nice, clean and tidy I’ll look forward to return there
Jackson LAnswer the phone. I kept calling the number listed to make sure of the hours of operation during the week of thanksgiving and no one answered the phone or my email I sent.
LaDonna MExcellent service. Truck was CLEAN and functioned well. Definitely the place to rent from.
Jess M