Customer Reviews for Louisville Mattress

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Louisville Mattress

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Nicole G.
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Customer did not leave a comment.

Learman M.
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Deanne W.
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Moath A.
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I'm sure I returned the vehicle with the same level of fuel but they charged me $10 for fuel.

Audrey H.
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Great service

Islan A.
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I recommend certly

Todd C.
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Customer did not leave a comment.

Susan S.
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I use Uhaul on many occasions, but recently I have been contacted at the last minute advising me that my pickup or drop off address has changed. That's very annoying, as most times it's not convenient for me. I wish you would change this practice.

Monica W.
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Customer did not leave a comment.

Patrick E.
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Todd made my experience very easy in a time of moving chaos and he is a great value to uhaul

Quinton J.
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Had to jiggle the key to start it, truck wouldn't come out of 1st gear, smelled like smoke and I don't smoke, so it stunk.?? Cab had ashes Everywhere and I had to clean it to feel comfortable. Still haven't received my deposit back. I should've received about $40 by now..

Manuel O.
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You charge me a mile and I put 8 dollars of gasoline which corresponds to an average of 4 gallons, my big question is your car consumes 11 with 4 gallons? Thank you for your service but I will never ask for your services again

Chelsea S.
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Never was informed that I had an certain amount of miles to use, so when I returned the truck back in on full and clean like I was told to, I got charged $40 saying I went over my allotted miles..

Luther G.
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Brittney J.
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John T.
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Lisa H.
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Great customer service! Will definitely rent here again!

annette B.
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Rodney C.
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Jose C.
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Continuar con la misma amabilidad y servicio para que mantengan conservados sus clientes y obtener nuevos. Estamos satisfechos por sus servicios. Muchas gracias.

Ad smoker D.
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The front tires are worn Bald on the outsides both of them. The inside of the Van was exceptionally clean as well as the enclosed area.

Andre S.
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Customer did not leave a comment.

ty A.
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Alicea R.
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Customer service was excellent! Thank you so much!

Sydney R.
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Make the online approval process quicker. I waited 20 minutes to get approved.

Mason C.
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James M.
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patrica P.
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??

paula W.
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Kemaria R.
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Larry H.
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Ann N.
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Martin l P.
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Ann N.
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jose J.
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Excellent customer service????????????

donna S.
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Great experience and customer service!!

gerry W.
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One of the easiest time that I've ever rented a vehicle

Majid K.
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Customer did not leave a comment.

michael H.
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Matt V.
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Make it easier to book online Offer the mileage options online

charles S.
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Very nice to deal with Clean vehicles friendly quick and out the door return was easy thanks

Krisna T.
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Take cone down so if you have trailer you can pull around store and pullout.

caroline F.
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Customer did not leave a comment.

Kelly W.
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Nothing! Fast friendly service!

Mark K.
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Customer did not leave a comment.

Zachary G.
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No need to improve. Great experience!!

DOUGLAS P.
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Customer did not leave a comment.

Errol B.
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Really new clean truck

Mohammed A.
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When I make reservation I make it for The 10 Foot Truck but they give me Small Van So it's a bed experience I will never get u-haul in my life again They're not honest with their customers

Richard G.
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If a location is available to use by mobile pickup then it should be available at times requested. The owner did not have the UHaul set up for mobile pickup at time requested. I waited 2 hours for the owner to arrive and when he did he claimed he had not checked the UHaul in because it was delivered late (a lie since he had the key in his desk). Will never use this location again, and maybe not UHaul.

Janet M.
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Anthony G.
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Kevin R.
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Seth C.
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Ann N.
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Rony G.
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Service:100%

bob H.
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Customer did not leave a comment.

Jennifer C.
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The truck needs maintenance badly! The worst drive I've ever drove with all the bouncing and the seat leaning. Check engine and tow light was on. Was only given the option to rent the small truck but needed a mid size which was available, which cost me extra money for making an extra trip for half of a load.

jane P.
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My ONLY complaint (and that is using the word loosely) is that I was a little uncomfortable when I brought the truck back after dark. The lot was a little dark and I was alone. Otherwise everything was great. I was sent there by a great guy at another location. The owner of Louisville Mattress was perfect when he rented me the truck and made returning it so easy.

Teresa B.
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Great place

Frank A.
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Customer did not leave a comment.

Ann N.
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jasmarae W.
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Michael S.
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Rowena D.
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daniel C.
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Great experience I was in and out quickly no hassel return very friendly

Ann N.
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beth M.
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The reservation was for an 8:00 pickup at the Bardstown Road location. I called 2 days prior to confirm. U-haul switched the location pick-up to this different location at the last minute. The location didn't even open until 10:00, 2 hours after the requested & scheduled pick-up time. I was given the new thelephone number to confirm the new reservation. They hung up on me TWICE. "You have the wrong number. This is a mattress store, not U-Haul." Because I couldn't confirm the reservation, then I received a message the truck would be canceled. . . . After the truck was picked up. Get your act together U-Haul!!

Ann N.
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Ann N.
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Dana R.
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Ann N.
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Silvitra K.
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Nothing everything was great

Loi L.
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That particular U-Haul truck smells in the cabin. Smells like it was previously VERY WET and moldy. And the window does not roll-up properly.

SAM K.
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Customer did not leave a comment.

Christie C.
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Don't use one of the movers that uhaul endorses. I did and the people were a day late then called to reschedule and still showed up 2 hours and 45 minutes late. I had to reschedule my drop off day for the uhaul as a result of their movers being late and was charged an extra days fee without customer service advising me I would be charged another day.

WENDELL L.
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Customer did not leave a comment.

Sjonyae C.
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Anita S.
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Very good and friendly service

Grace D.
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Thank you all for the friendly and helpful customer service!

RICARDO M.
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Good

julia V.
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Very friendly and helpful.

SHELLY S.
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Customer did not leave a comment.

HAMEEN M.
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Customer did not leave a comment.

Shela W.
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Nothing. Continue what you are doing!

CATHY W.
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I WOULD NOT CHANGE A THING. THE NEXT TIME I, MY FAMILY OR FRIENDS NEED A U HAUL OR NEW MATTRESS I WILL REFER TO YOU! I WAS VERY NERVOUS ABOUT THE ENTIRE MOVE AND TOSHA MADE EVERYTHING BETTER. THANK YOU FOR YOUR PRAYERS!! I HAVE SOME BOXES I WANT TO DONATE AND WILL BRING THEM TO THE STROE ONE DAY THIS WEEK. THANK YOU AGAIN!! :):)

JOHN R.
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Customer did not leave a comment.

BOB K.
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I had to go to the farthest location from my house. Very friendly staff. It cost me $350. Way too expensive!

GENE M.
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You guys were Great! Thanks again. GM

ELIZABETH P.
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The service I received at this location was excellent. I would recommend this location to my family and friends.

BRANDY D.
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Customer did not leave a comment.

KOURTNEY S.
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I rented a unit and was given great service until I got ready to return the truck. Upon return, I made sure to sweep out the rear of the truck to ensure that it was clean for the next renter. However, I was told that it was filthy when I got it back and that I would be charged AT LEAST $50 for cleaning. I rent trucks frequently for my business, so I know that's not the case!!!! I would like to dispute the charges and seriously doubt if I will ever rent from, not just this location, but any UHaul location ever again!!!!

Christopher P.
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Very polite and helpful

Michael W.
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My move started out as a nightmare. When I discovered this uhaul location things completely turned around. The staff was amazing!

Scott D.
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Customer did not leave a comment.

JANE T.
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I noticed that when I called the national number to let them know I was running late, the message did not get to this store.

WHITNEY D.
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Tasha was so nice and personable and friendly.

WENDY C.
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Customer did not leave a comment.

BROOKE B.
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N/a

MORGAN R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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