People should know before they come here that no one is there. Why wouldn't the reservation say that specifically, I like checking in and out without a counter but at least let me know what I'm doing. I stood outside in the heat having to call uhaul to be walked through check in and then the app wouldn't load the photos and then the truck was dirty in the cab and the back and I had to clean it because I didn't want to get charged extra for a mess I didn't make. Gas was not on full and because the pics qouldnt load i just returned it on full because thats what the app said it was on. One of the most frustrating rentals ive had in life, so many things could have been better. There were 2 customers when I got there and when I walked up they asked if I worked for uhaul. They had no clue there was no service at this location either. They could at least put up a sign or something, so we k on what we are doing.
Roberta M
Customer Reviews for Lovejoy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bigger signs to find the building
MIESHA GThe employee was very nice and courteous. The office could use a bigger air conditioner, it was very hot inside the office and very ,very uncomfortable for me as well as the employees.
RICHARD TEverything went well.I will be sure to use this business again.
MARY DI had a great experience!
TASHEMA HTheir was a nice gentleman their that went far and beyond that day
Sharon mStop lying on the mileage when I receive the truck it were on E and on the email I received it said that it’s was 1/4 of gas in it when I have proof it wasn’t
Yakini BThe person in charge of this location was not even present at our appointment time.We had to wait on him to arrive.
Robert TThere is little space to get in the truck and no parking when you bring it back
shonta mCustomer service was a negative 0 out 10.
Henri PThe van was nasty spelled like animal dirt every where I had to clean and disinfect the entirety van will not rent from location again horrible !!! The man on staff was high and drunk talking all round the issue
Jennifer MThe truck I rented had serious frontend issues, it was difficult keeping the vehicle in lane. That was first problem.. The second was I was charged additional $49 for milage I not not use... (I've calculated myself, besides, not far to go in a broken truck, this was a neighborhood rental). This location WILL rip you off! I've looked into reviews from this location and and found similar problems. I will escalate this matter!!! No one takes advantage of me!
Andrew LGreat salesman with great customer service
Wanda BTell me the key will not be able to remove from the ignition switch once the truck is returned to the site
howard dThe front interior floor was dirty but I’m pretty sure it came from the previous user.
Danielle LVery slow proceeds to rent the uhual. Didn’t get on the road for at least 20 mins from picking it up. The charges are ridiculous. Why charge for the truck AND the miles.
Sara BConvenient, helpful, pleasant rental experience.
LaDonna IHidden behind 2 different store fronts, inside storage facility with 1 lane in and out traffic
John DEverything was great. Had no problems. The attendan was very pleasant and nice. He provided excellent service
Susie PEverything was great!
KHAYYAM HEverything is a OK I wouldn’t change a thing if I could give you all three thumbs up I would but I only have two👍👍
Arthur PN/A
Timothy BActually be present while trying to conduct business. Send documents after first time of filling out info COMPLETELY on website. Be punctual & attentive of clients
Branden BGad. Was charged over$20 cause it was only a half tank
Alicia CMake sure that your truck is in good condition, the transmission was slipping and the tire was flat (back)
LATOYA SDolly wasn’t inside the truck, trucks needed brakes just horrible experience!
Laresa MNo everything is good thank you
Dextrous GGood 👍
Junior BThe staff was courteous & efficiently handled my drop off expeditiously.
makalani DBookedarrived. The truck is parked. A 10 AM reservation for the next day, and upon arriving at the store, no one was there. I called and waited around for 15 minutes until someone came. The truck is parked at a weird angle as if they want you to hit the other trucks on the way out, but it was smooth inconvenient
Sheavel SThe parking lot was small and difficult to maneuver the vehicle through, but the customer service was amazing! If you’re a decent driver, I’d definitely recommend this place!
TYLER LStaff was not present and it took a long time to complete the self pickup with the app and had to call for help several times to finally get the truck. It’s not as easy and efficient as started using the app and it took much longer.
Nadine AOne of the storage units had someone obviously living there. They must be peeing outside the unit because the smwll of urine was overpowering. Had to unhook the trailer and park where instructed with no assistance from the staff. Due to space limitations had to remove trailer from vehicle and push around manually to place where instructed, again no assistance from the staff.
CLARK Uexperience was excellent. Excellent care was provided to me.
Brenda HAmazing and super nice! Very helpful!
Michi MIt’s completely insane that if someone I know owes y’all money then I can rent a uhaul, I wasted time and money dealing with y’all this morning over some eflag crap or whatever because someone who the contract wasn’t even with and was not even driving the truck owed y’all. I have always returned my vehicle on time clean and with gas I don’t even owe y’all personally. This is complete Bull shit
Talisa JFamily run and they help each other. Thanks for the ease of renting. However location needs more room.
Cecil HThe attendant was knowledgeable helpful and prompt excellent experience thank you
BRIAN AMy drop off time was 9am, they didn’t open until 10am, so I waited for almost an hour. When I gave the representative the keys, i asked if anything else was needed from me. He said if the gas was put back and the truck was clean, it would be good. I informed him of the gas and he said it should be ok. We even put the tank at 1/4 and I was charge for the gas that wasn’t there to begin with.
Laura HThe young guy who checked me in was very courteous and personable and did an outstanding job !
DANIEL Cget a more secure drop box
Orlando HLovejoy Rd location was excellent.
Robert MJust don't change
Collus WUpgrade the location!
Patricia CHad a to wait for some one to show up office not clearly visible space very tight to move trailer around
Eddie EEverything was okay with me!!! The young lady in the office was very friendly and offered great customer service! I have no complaints!!!
Tomekia RActually have someone there when there’s a reservation scheduled
MARQUES PFirst of all, my pickup time was for 11:30 am Saturday morning, I arrived at 11:20 am and the office door was locked with the open sign in the window. I knocked on the door, but no one answered. I call Uhaul main office to report that their rep wasn’t on-site, and as I was on the phone the rep showed up 15 minutes later. I was very upset to say the least.
Keith SQuick customer service
Darryl MReasonable rates and knowledgeable and efficient staff, a good experience overall
Bob H | Overall Experience