Customer Reviews for Low Country Tops
(U-Haul Neighborhood Dealer)

676 reviews

4770 Hwy 17   Murrells Inlet, SC 29576

(843) 651-7669

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021: 12:00 pm - 4:00 pm

Services at this Location:

Contact Us

(843) 651-7669

4770 Hwy 17
Murrells Inlet, SC 29576

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021: 12:00 pm - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JACKA R. 
Rating:
5.0

Customer did not leave a comment.

STANTONEASLEY A. 
Rating:
5.0

This place is awesome and so is the owner I will always rent from them made me feel so welcome and helpful more than I could ever imagine

KATHRYN W. 
Rating:
5.0

Customer did not leave a comment.

JACKLYN A. 
Rating:
5.0

Customer did not leave a comment.

Joie R. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Lakina J. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Nothing

RUSSELL G. 
Rating:
5.0

Online reservation system is terrible. Went through the process and at the end was told trailer was not available. Tried a different size and still not available. Called the location and they had plenty and made the reservation for me. Why encourage people to reserve online when there are issues with the site that tells them what they want is not available while the location you have selected has the equipment available.

JOHN B. 
Rating:
5.0

Very friendly staff!!

James W. 
Rating:
5.0

Uhaul manager at this location does a great job. It is the only place I will rent trucks.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

Delores E. 
Rating:
3.0

When I arrived at 9:00 there was only a two truck driver there who did not know how to check-out a trailer. He called someone who told him which trailer to give me. He did help hook up the trailer and did a walk around with me which was very helpful.

Thomas L. 
Rating:
5.0

Nothing, everything went well.

Dennis E S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

LeeAnn couldn't have been more helpful. This isn't the first time I've done business with her and every time she has provided excellent service.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

LeAnn was AWESOME!!!!!

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

STEVIE H. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Keep doing what you're doing.. Very Pleasant, Knowledgeable, and Professional....👍🏽

ROY A. 
Rating:
5.0

Customer did not leave a comment.

Teddy A. 
Rating:
1.0

I was told to drop off at mega storage even though it was not my preference. They seemed completely unaware and we ended up calling elsewhere to get directions. The electronic drop off site did not work. I wasted more than an hour dropping off this truck.

Richard K. 
Rating:
5.0

rental was great!

karen B. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Trucks are always very clean and lady is always very helpful and knows what she is doing!

FLAMINGO P. 
Rating:
5.0

Original drop off location was closed, could have been better communicated by UHaul.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
3.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Extremely helpful & friendly service! I would absolutely refer anybody to use this location!

margaret A. 
Rating:
5.0

Owner is so friendly & helpful...

BRIAN R. 
Rating:
5.0

Exemplary & very courteous service that FAR exceeded our expectations. Moving sucks, but picking up our UHaul was a pleasure.

David M. 
Rating:
5.0

The entire process was, In my opinion, flawless. They even pushed the pickup reservation 24 hours because it started raining just as I was starting to go pick the trailer up. GREAT customer service!

james E. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Store owner was very professional and pleasant to deal with

James S. 
Rating:
5.0

Customer did not leave a comment.

Bridget Karen D. 
Rating:
2.0

When I was ready to drop my trailer off I called Uhaul and was directed to drop it off at ETC in Pawleys Island. When I got there the man in charge was rude and said he would not let me drop it off. He did not try to help me find another location and I would highly recommend that you drop him from your service points. I had to call Uhaul and wait to find another dropoff location. They directed me to Low Country Tops in Murrells Inlet. I went there and the door was locked (even though the sign said Open) No one was there to help me in any way so I had to lift the trailer off of my hitch by myself. I called Uhaul and was told I would get a credit which I have not seen. I am going to be renting a trailer and a truck in a few weeks. If I don't see a credit I will be looking at other alternatives. Thank you, Anthony Staubs

Anthony S. 
Rating:
1.0

Location seems to always be closed. Phone just rings and then asks you to enter remote access code, whatever that is. After 2 days, they still haven't acknowledged that we returned truck. Do they really exist? No way to run a business!

Edward H. 
Rating:
5.0

Your staff count be anymore helpful and courteous in the entire process of rental. Triple A+ Thank you Scott Anderson

Scotty A. 
Rating:
5.0

Need 5 days and not 4. Please see above comment. Thank you, Cap'n Mike

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
5.0

Drop off, contract to box.

Michael B. 
Rating:
5.0

never have any problem and theybalways have plenty of trucks and trailers.

CAROL B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything fine.

Elaine C. 
Rating:
1.0

please refer to complaint reference 2880613 would not not use your company again

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

KARLA B. 
Rating:
4.0

Nobody is at the facility on a regular basis to talk to or to do returns. Need to make it easier to speak to someone even if by cell phone. Had to leave messages but nobody calls you back?

Robert S. 
Rating:
3.0

Would recommend for drop off only. Not clear on return process since no personnel onsite and is by appointment only.

Gary B. 
Rating:
2.0

During this pandemic the truck should not have garbage and cigarettes in it at pick up. The truck was not clean and if I did not have hired movers waiting I would not have used it. I expect a refund as it was not full of gas either. Worst U-Haul experience!

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Leann was fantastic and went out of her way to be so helpful!! Thanks, Kathy

Kathleen G. 
Rating:
5.0

Nothing at all everything was excellant. Dont change a thing.

ralph G. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Fast pick up. In and out without delay.

James S. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
2.0

The woman was very nice, but did not do any of the transaction correctly despite visiting twice and providing her with the information twice because she did not have it from the first time. She also entered the wrong state for the drop off location, which had they not called me to confirm, I would not have known.

Tranetta H. 
Rating:
5.0

Would absolutely recommend! Clean equipment and accommodating establishment. 5Stars.

Samuel R. 
Rating:
3.0

Customer did not leave a comment.

frank E. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

eric C. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
3.0

Know what you're talking about. I was told I would receive my cash back on delivery. The woman in Murrell's had no idea what the Clayton location was taking about. Then James ( Clayton) said I'd get it back in the mail in 3 days. That was a week ago. Plus the Garner nc location lost my reservation and could care less that they did.

Ray R. 
Rating:
5.0

Very smooth friendly service will use again

eric C. 
Rating:
5.0

Nothing! She was very helpful!!

Donald B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The I haul somehow burnt a mattress in the inside. This mattress could have caught on fire. They had a blow out on one of the tires We are waiting to have the mattress replaced. The mattress could have caught on fire very easily. You could see inside the truck was also burnt. Dustine took pictures and so did my son in law.

ROBERT ANDREW S. 
Rating:
4.0

It's fine, but just a trailer on a dirt lot not very inviting. Staff friendly and helpful

T D. 
Rating:
4.0

Very friendly customer service.

GARYMARK W. 
Rating:
5.0

Always get the best trucks and service at this location! This is the place to rent for the best service and the best truck!

FLAMINGO P. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Easy drop off

Mark F. 
Rating:
5.0

Staff was very helpful.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Excellent customer service and very efficient.

Anissa H. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
5.0

Customer service was excellent, professional,

Cathy L. 
Rating:
4.0

Have gas in vehicles

Roderick J. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
4.0

The representative Leann at the Murrells Inlet SC location was fabulous! She made the rental a wonderful experience. I would rent from her again in a minute!

Judy W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Excellent service!!!

Kimberlyn M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
5.0

Very helpful!!

Leland D. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn B. 
Rating:
5.0

The customer service was well above my expectations! The representative was friendly upbeat and genuinely enthusiastic about performing her job with the sincere best interest of the company and the clients she service. If you are looking for a great customer experience; I will recommend Low Country Tops to anyone in the Georgetown County and surrounding areas It is imperatives especially in these unraveling times to acknowledge One who understands what good customer service is. She said “Honey I'm real!” I said “You are rare” In my 20+ years in Retail and Hospitality Management; every company should have Ms...; courteous, professional compassionate service with a smile to ALL who walks through her doors. Thank you for the experience

Natusha P. 
Rating:
5.0

Leeann, the manager, was extremely helpful and friendly. Excellent service!

Steven G. 
Rating:
4.0

Trailer had a leak in the roof

Joseph P. 
No reviews have been submitted for this location.

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