Customer did not leave a comment.James T.
Customer Reviews for Low Country Tops
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic customer service, second tome doing business here, would highly recommend!Michael W.
Such a sweet and funny lady. She could tell I was a one way driver (non-backer). Check in was quick using her mobile phone. Location was perfect.LISA C.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Anthony P.
When dropping off truck in Whiteville NC, I attempted to call the Uhaul contact number for 40 minutes. The recording repeated that my wait time was 5-10 minutes. Never happened. The drop off experience was somewhat difficult. Getting the decimal moved on recording mileage was problematic. Hence the attempted call.DAVID S.
Leanne was very friendly and helpful. She made the experience pleasant.BERNICE C.
Customer did not leave a comment.Austin L.
Customer did not leave a comment.DAVIDALLEN B.
Lee Ann was superb and very helpful.John H.
This is literally the best uhual location I have ever used!! I've used uhaul many times as I was previously in the military and moved all over the country. This is hands down the best location they have. The staff is super friendly, ALWAYS willing to help, and takes great care of their customers. I have returned to this location multiple times to move my home , my business , family members , and will continue to refer!!!CHRISTOPHER C.
Leann was immediately responsive as soon as we pulled in, and within a couple of minutes were were ready to proceed in our own vehicle. Thank you!JOHN H.
after 4 attempts driving to find a drop-off location in Murrells Inlet area from the internet was able to find a location by calling uhaul center. spent an hour driving around Murrells Inlet area trying to find the location.kirk M.
Excellent customer care above n beyond assistance.LYNETTEJ V.
Leann was extremely helpful and accommodating!TRINETTE R.
Loved these folks ! If you want great people - GO HERE !!!WILLIAM H.
Pickup was friendly and quick, however, I received broken equipment.Kourtney R.
Service was excellent. Leeann could not have been nicer. She did a great job hooking the trailer up to my vehicle. She is a great representative for U-Haul.DONALD M.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.MARK S.
Keep up their dedication to top serviceWILLIAM O.
I wanted to rent a pickup truck for a reason .. no one had one. When I spoke with dispatch guy he said you really didn't have many so I had to accept a 10' box truck. Had I known that, I would have kept looking at other vendors. The truth would have been appreciated at reservation.ERIC C.
Budget rental canceled my reservation at the last minute b/c they didn't want me to return the truck to charlotte due to the gas outage (colonial pipeline). U-haul stepped up - thank you!!!!PETER B.
Leann at Murrells Inlet SC was very helpful in organizing our movement to Jasper Ga and she took great interest in all our problems with selling and buying a house. Thanks so much for making things look easyDONALD S.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.stephen L.
Leanne was a god send we just relocated here and she was so helpful highly highly highly recommend herLINDA R.
Everything was quick and properly doneEDWIN H.
Free beer on drop off....CURTIS H.
Excellent service Steph was so helpful and easy to work with in and out in just minutesHAROLD D.
Customer did not leave a comment.Will F.
Customer did not leave a comment.MINDY B.
My order was cancelled by dispatch in NC. But the lady at low country took good care if me.David S.
Lady was awesome to work with. Appreciate her kindnessASHLEY B.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.DAVID D.
Very Professional, and Knowledgeable.. Ms POINDEXTER was Very Nice. Very Helpful.ROY A.
The service was great. Didn't take me any time at all to get in and out.MICHAEL H.
Miss Leann was very helpful, pleasant and professional. She made the booking quick and easy. I will definitely use this location again when I require a rental truckSTEVEN F.
Customer did not leave a comment.JACKA R.
Customer did not leave a comment.STANTONEASLEY A.
This place is awesome and so is the owner I will always rent from them made me feel so welcome and helpful more than I could ever imagineKATHRYN W.
Customer did not leave a comment.JACKLYN A.
Customer did not leave a comment.Joie R.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Lakina J.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.GEORGE H.
Customer did not leave a comment.REBECCA W.
Customer did not leave a comment.DAVID T.
Online reservation system is terrible. Went through the process and at the end was told trailer was not available. Tried a different size and still not available. Called the location and they had plenty and made the reservation for me. Why encourage people to reserve online when there are issues with the site that tells them what they want is not available while the location you have selected has the equipment available.JOHN B.
Very friendly staff!!James W.
Uhaul manager at this location does a great job. It is the only place I will rent trucks.RICHARD K.
Customer did not leave a comment.KATHERINE G.
Customer did not leave a comment.Delores E.
When I arrived at 9:00 there was only a two truck driver there who did not know how to check-out a trailer. He called someone who told him which trailer to give me. He did help hook up the trailer and did a walk around with me which was very helpful.Thomas L.
Nothing, everything went well.Dennis E S.
Customer did not leave a comment.Robert W.
LeeAnn couldn't have been more helpful. This isn't the first time I've done business with her and every time she has provided excellent service.Emily J.
Customer did not leave a comment.JERRY G.
LeAnn was AWESOME!!!!!CHARLES C.
Customer did not leave a comment.STEVIE H.
Customer did not leave a comment.Michael S.
Keep doing what you're doing.. Very Pleasant, Knowledgeable, and Professional....ðŸ‘ðŸ½ROY A.
Customer did not leave a comment.Teddy A.
I was told to drop off at mega storage even though it was not my preference. They seemed completely unaware and we ended up calling elsewhere to get directions. The electronic drop off site did not work. I wasted more than an hour dropping off this truck.Richard K.
rental was great!karen B.
Customer did not leave a comment.Arthur C.
Trucks are always very clean and lady is always very helpful and knows what she is doing!FLAMINGO P.
Original drop off location was closed, could have been better communicated by UHaul.JAMES D.
Customer did not leave a comment.Billy C.
Customer did not leave a comment.MIKE P.
Extremely helpful & friendly service! I would absolutely refer anybody to use this location!margaret A.
Owner is so friendly & helpful...BRIAN R.
Exemplary & very courteous service that FAR exceeded our expectations. Moving sucks, but picking up our UHaul was a pleasure.David M.
The entire process was, In my opinion, flawless. They even pushed the pickup reservation 24 hours because it started raining just as I was starting to go pick the trailer up. GREAT customer service!james E.
Customer did not leave a comment.bruce B.
Customer did not leave a comment.SUSAN P.
Store owner was very professional and pleasant to deal withJames S.
Customer did not leave a comment.Bridget Karen D.
When I was ready to drop my trailer off I called Uhaul and was directed to drop it off at ETC in Pawleys Island. When I got there the man in charge was rude and said he would not let me drop it off. He did not try to help me find another location and I would highly recommend that you drop him from your service points. I had to call Uhaul and wait to find another dropoff location. They directed me to Low Country Tops in Murrells Inlet. I went there and the door was locked (even though the sign said Open) No one was there to help me in any way so I had to lift the trailer off of my hitch by myself. I called Uhaul and was told I would get a credit which I have not seen. I am going to be renting a trailer and a truck in a few weeks. If I don't see a credit I will be looking at other alternatives. Thank you, Anthony StaubsAnthony S.
Location seems to always be closed. Phone just rings and then asks you to enter remote access code, whatever that is. After 2 days, they still haven't acknowledged that we returned truck. Do they really exist? No way to run a business!Edward H.
Your staff count be anymore helpful and courteous in the entire process of rental. Triple A+ Thank you Scott AndersonScotty A.
Need 5 days and not 4. Please see above comment. Thank you, Cap'n MikeMichael B.
Customer did not leave a comment.Becky B.
Drop off, contract to box.Michael B.
never have any problem and theybalways have plenty of trucks and trailers.CAROL B.
Customer did not leave a comment.James H.
Customer did not leave a comment.James J.
Customer did not leave a comment.Glen S.
Customer did not leave a comment.Michael B.
Everything fine.Elaine C.
please refer to complaint reference 2880613 would not not use your company againNicholas R.
Customer did not leave a comment.KARLA B.
Nobody is at the facility on a regular basis to talk to or to do returns. Need to make it easier to speak to someone even if by cell phone. Had to leave messages but nobody calls you back?Robert S.
Would recommend for drop off only. Not clear on return process since no personnel onsite and is by appointment only.Gary B.
During this pandemic the truck should not have garbage and cigarettes in it at pick up. The truck was not clean and if I did not have hired movers waiting I would not have used it. I expect a refund as it was not full of gas either. Worst U-Haul experience!Gregory M.
Customer did not leave a comment.ROBERT P.