Location didn’t have moving blankets, so that is a needed supply
TIMOTHY R
Customer Reviews for Lowell Car Wash And Oil Change LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful.
DANIEL SFront tires were bald like an eagle. Glad it wasn't raining on the day I used this truck.
RANDALL SQuick and easy pickup a trailer and on my way. Thanks
PATRICK MNo improvements necessary. It was easy and those folks are always friendly and helpful.
JAMES LIt was so easy to rent a haul! I will not hesitate next time I need to rent a truck.
ELizabeth OTruck was beat. Drivers seat is in absolute need of replacment as the entire left side was falling off. Jacked my back up pretty good. Tires were unbalanced and felt like i was driving a paint shaker. Front end was moderately out of alignment, possibly due to failing ball joints. The location and the people there were great. Id rent there again but this specifc truck looks like it was used for local deliveries and needs some love.
JOSEPH MEverything went very well
PATRICK MTruck was nice, people were nice but they didn't have the moving equipment that I ordered and the trucks were parked entirely too close together making the experience more difficult than it should have been.
Joshua LThey charged 96 miles when we only used 7. Shady shit.
REBEKAH FTried to call several times to get info on rentals but the phone call was never answered. Left two messages but never received a call back. Used the UHail website to setup up the rental but info was not accurate.
PETER AThx
JEREMY ESam rules!
SEAN AIn contrast to the place I rented the equipment from which was horrible and sold me a pack of lies on the insurance, this place at Lowell Car Wash and Oil Change made every effort to be helpful in this drop off. They could not understand why I was dropping there since there were several locations in Ionia, MI the town I moved to from Louisiana.
Joseph DGreat location and they were very friendly and helpful.
KURT JThe truck was clean and functioned well for a local move.
NORMAN AKeeep the Watkins do
lezene lWhen traveling long miles, would have preferred a vehicle with a cruise control.
Cindy SNo window crank on passenger side. Charged extra for mileage. Small mirror on passenger side was loose.
Joseph DWhen we picked up the uhaul trailer, it was dirty. We thought nothing of it. When we turned in the uhaul to a different location the next day, the trailer was in the exact same condition as when we picked it up. We were charged a cleaning fee even though it was just as dirty as when we picked it up. This was extremely frustrating.
Henry HThese guys are great. They connect the car & trailer, and check it.
Duane HThe process of reserving the truck, pick-up, use, and drop-off went seamlessly. Rental rate was fair, and the truck served our purpose.
Norman WAgain great service and fast turn in. Thank you to the Lowell staff.
Daniel SFast and easy turnaround on the pickup and drop off end. I also want to thank the roadside assistance as I blew a tire on the trailer and Uhaul had a repairman show up in 45 minutes and I was back on the road in under an hour! Great service! Thx again!
Steve HA little dirt on the inside but was easy to just blow out.
Mike SKeep up the good work
Art AGet a pickup truck for the fleet.
Benjamin RI gave SPECIFIC & CLEAR mileage from the pick up location to the drop off location because I needed the EXACT COST. I was NOT financially prepared for the ADDITIONAL $130 charge at drop off, so this is severely impacting my life to where I will be short on my rent, unable to buy ANY groceries until April 15 AND all of my bills for the first half of this month will incur late charges, as well as negative reporting for late payments on my credit report AND Overdraft fees with my bank. YOU NEED TO GIVE ACCURATE PRICING SO YOU DO NOT CAUSE IRREPARABLE DAMAGE TO A PERSON'S LIFE! I am not even in the slightest bit kidding. This unexpected charge is putting myself and my family in such a bad spot. I only committed to getting this truck order in because I was told that it would be like $240-$270 which in the end was closer to $438 WHICH I DID NOT HAVE TO SPEND!!!
Robyn SVery professional. And fast service. Thank you
Daniel SIt was a major hassle getting the truck I wanted when I gave 3 weeks notice. Didn't get the 26 foot got the 20ft. I rented from Friday at 5:30 until Sat. 5pm. Returned truck at 4:45 Saturday and nobody was there. I called and left a message then found the key drop box. THEN I WAS CHARGED FOR 3 DAYS!! I have a friend who works for Uhaul that got it straightened out and I'm supposed to be credited. BUT THIS SHOULD NOT HAPPEN. Terrible terrible service. Never again will I use you.
Dawn VGreat efficiency and professional service
Sara CAwesome customer service!!!
Lisa LOil on the doors would greatly improve the opening and closing. Uhaul needs to consider that it is not just a male population that wrangles the trailers. The tongues are heavy and there is no way to lift the tongue off of the hitch without a jack. Seventy five pounds is a bit much for a lift off of the ground or trailer ball. The company I rented from were courteous and prompt.
Mary BWould highly recommend the Lowell,, MI rental location!! Being the first time to rent a uhaul, I was a bit nervous. You hear all the horror stories and see the pictures of the sketchy vehicles that shouldn't still be on the road; but this place is amazing! Clean, practically brand new vehicles, everything works, no rust,. I felt safe to drive the 3hr drive without any worries. Quick service, easy instructions to turn in vehicle. .
Joyce HThe service was fast, friendly and helpful. Would highly recommend renting U-haul products from them.
Cynthia LFast easy and friendly
chris sThe new owner Bruce was super friendly and helpful! Greeted me as if I was family. He and his staff helped me with a vehicle wiring problem for quite a while. They went way above and beyond today's typical service. This group is highly recommended. Many Thanks to Bruce and team, Eric B
eric bOnly thing I can think is maybe more inventory. I wanted to rent a truck but no trucks were available according to the website so I rented a trailer. Very helpful people working there!!
david fYou have great people working for you
Curt COnline experience was absolutely terrible.
Tyler ZI waited in the lobby for 25 minutes for someone to acknowledge me being there. The person working there was very friendly and helpful once he was helping me, but I did not enjoy waiting 25 minutes to even get the process of getting my rental started.
Timothy KI was billed for 3 days rent and billed for furniture pads that we never got, and I only rented the truck for 1 day and brought it back an hour earlier than I rented it for.
Stephen WNothing
Kathleen FExcellent customer service & was very fast!!!
melisa aReally appreciated the manager running home to grab us his furniture dolly when the store didn’t have one available
Terri V