Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that everyone is trained on the Uhaul aspect of the business. The person working the counter did not have experience with the Uhaul computer system, but was diligent in helping us.
Seamless transaction.
Great customer support and experience,,, prompt and convenient,,, no problems at all !!
Pleasant, friendly. Easy.
Made it very easy
The tail light on the car hauler fell out 200 miles into the trip. A car flagged me over to tell me. No screws in light at all. Put it back in and secured with electrical tape I had in my tool box. All good rest of the trip.
Easy return of truck and trailer. Got cash deposit back with no issues and was very close to my new house.
Truck smelled of smacked. The blankets and straps I requested were not there. I called U-haul to change drop off locations because the one recommended was 25 minutes out of my way. And I turned in the vehicle a day early. Please have someone call me.
What a difference. Owner was there to check in. And they were open at 5pm
I was over charged and the worker played me and lied to my face. Never ordering from here again. Also telling others not to as well. Then I was double charged. Just horrible.
Had trouble using automatic check-in as the key was not available at the outdoor lock box. Had to convince the employee to help me find the key. Rental was supposed to be provided with dolly's and furniture pads, but they were not provided.
My experience was horrible . I feel like I was being dodged by the staff. When I asked about my refund . They kept giving me the run around
Great people. Quickly turned unit in
