I was no happy rent they charge me a lot
Enrique C.
Customer Reviews for Lucky 7 No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
His system was down
juan C.Owner was really rude
Josue M.Truck was difficult to drive out; required me to move large commercial trash cans out of the way and maneuver backyards and forwards. This was only a 15 ft truck and should not have been so tedious. I had to wait 40 minutes to get the truck with a mobile check in as the store cashier didn't know what to do or where the keys were. I had to wait on someone else to come in and figure it out. Wasting 40 minutes is not something one wants to do on moving day. And the cost tripled since last use a month ago!
Trisha L.Easy to drop off
GEORGE C.Easy drop off, personnel very friendly and helpful
terrresa K.I was overcharged $72 don't rent from this place
Nicolas M.The location did not have the blankets I was charged for nor did they have they're documentation together. The apparent owner tried to charge me 225 instead of the 110 that I was quoted.
John C.Terrible service
Carmen H.The truck has leak on the gas. No good.
Zandro P.Unfriendly, uncaring--trailer floor was covered in blood or feces-we had to wash it out before use
Steve N.Dealer was extremely rude and unprofessional to my cousin who was picking up the uhaul for me! He was yelling at me on the phone saying "we dont give things for free!" When I had already paid and had proof of payment. When trying to explain that its already been paid for he wouldn't let me speak and proceeded to yell at me. Would recommend going else where than have to deal with this dealer
kimberly T.The guys were very polite and patient. Thanks
Armine M.When I went to return the truck the cashier accuse me of lying and not filling up the truck when I have physical proof of before and after of the fuel gauge and I was even willing to show on my bank statement of me pumping gas and he's still calling me a liar he was being very rude and disrespectful I will never recommend this spot and could have this guy might not even recommend you are in general
JOSE L.The clerk was rude, made us step a side so he couldn't help his other customers. He said we didn't have a reservation at first. I would never reserve another vehicle from there nor recommend.
monica M.The man didn't know much if nothing... he did even know what we had reserved. Took is an hour for him to figure things out and then have to ask for the fruniture dolly we order and be charged again. The blankets I ordered were torn and in really bad shape. I will Never use this place again.
RENEE O.They did not have the equipment ready for me and the customer service rep on the phone was rude and unwilling to help.
Joel G.This place was pretty good but my overall experience with uhaul has been HORRID. I will be submitting a formal complaint this week!
Calvin C.When I found it had to go on the internet to find it my self
gene H.The incharge came to late.
Ari Q.I like there late hours
JOSE S.After putting my stuff in the U-Haul the door would not close back down I had to ride down the freeway with the back open because the back door would not close down
JOHN P.I wish that the 10' trucks are equipped with loading ramps so that anyone can load things when using hand truck is much easier.
DAN L.The store owner was very rude to me the truck had 1/4 tank of gas and he said it had a 1/2 tank and no one checked anything when I rented it like the other places I've rented from in the past and no I will never ever go to lucky 7 again
karen P.Best service ever.. fast and clear what I need.. thank you
DIEGO M.Do not returned your rental to this place they do not known what professionalism means
jesus C.Someone made a mistake when the vehicle was picked up. It was incorrectly setup as as "in-town", when I clearly reserved for 1-way (I have email confirmations). I was billed twice as much on return. I have been trying to correct their mistake for 16 months and nobody seems to want to accept their mistake.
ALFREDO M.Provide friendly customer service. At first we were overcharged for mileage, my husband went out a second time to show the mileage. We only used 24 and were being charged for 40.
Anthony S.Nothing very good service thank you I will use you agaiin
Karen P.The man who took my information was rude and seemed like he wanted to rob me of my money rather than try and help me save money. I would definitely never go back to rent from this guy again.
Jeremy B.Had a reservation for 2:00 pm, but agent didn't know how to check us in. Waited for an outside employee to help, didn't receive truck until 3 hours later @ 5:00.
miguel S.When I got to Lucky 7 No 2 site they acted like they did not know I was coming. They ran my credit card and told me that it was denied. I gave them a second credit card and they told me it was denied and I needed cash. I gave the cash to pay for the truck then they told me that their printer was not working and they could not give me any paperwork. I ask then to give me something for a receipt and they wrote out a paper with the amount and the 800 number for U-Haul. They gave me the key for the truck and told me it was in back. Nobody went with me to the truck and we did not do a walk around. I needed the truck so I just left with the truck. When we got to Wasco my wife told me that the truck only had one headlight. I opened the back of the truck and the bed was dirty and they were glass shards on the floor. I am not happy with this U-haul site. But I must say the Kings Canyon U-Haul was great and very helpful. I have done business with U-haul several times and I like your company, but the Lucky 7 No 2 was not good. Levi Luce
Levi L.The attentant was extremely rude. He was on a personal phone call, so it took him about a half hour to check me in. When I went to return the trailer, it was the same rude clerk. He said his computers were down, and sent me to return at another location. The other location was closed. I called the regional office, who informed me that if I had returned at the other location, there would have been an additional charge. I went back to the location and it turned out his computers were not down at all. He said he didn't have room for the trailer and that's why he had sent me away! I was able to return the trailer, but it was a huge hassle, and I will NEVER rent from that location again. Nor will I recommend it. They are absolutely horrible, the most unprofessional business I have ever had the displeasure of dealing with.
Jose G.I don't recommend this drop-off location. The employee in the store wanted me to disengage the trailer hookup from my truck myself! I was so shocked that I started calling the roadside maintenance since nobody knows in the drop-off location how to take off the trailer. I was so disappointed with U-Haul.
Ramil M.got me out of there quickly.
MIGUEL G.What can I say? U-haul made my move a bit too easy. I was completety impressed with the price and the service I received, and would gladly recommend them to my friends.
delia R.Have a computer ready at the time of pickup.I had to wait for over an hour because they did not have a computer on hand.
SAMUEL S.Good running vehicle - horrible customer service particularly at my final destination in Atascadero, CA. I called the U-Haul office this morning to share my outrage. Clearly U-Haul is not an organization that supports Total Quality Management. If you did I'd be a happy, satisfied customer. What can you do to improve for the next customer? Find a new venue in Atascadero and another in Delano. Let workers know that without customers, they do not have a job. It's never okay to call a customer and yell, "the truck is filthy, you owe me $30; the tank is 3/4 full, you owe me $30; you'd better get over here and clean it out and fill up the tank before the morning." I repeat do not do this especially when the truck was not left filthy and it was returned with 3/4 full because that is what is was when I received it.