Customer did not leave a comment.Cheryl S.
Customer Reviews for Lucky King Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people here were great to work with. Very accommodatingTrevor R.
Customer did not leave a comment.Robin T.
Customer did not leave a comment.Joe P.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Perry H.
Customer did not leave a comment.NICHOLAS J.
Customer did not leave a comment.JOEL J.
Customer did not leave a comment.ANITA A.
Nothing this guy was so nice and very helpful. Thanks !Ricky H.
I gave the address where I was going and Uhaul picked the drop off place. I was actually closer to Varaboo than Reedsburg. I took advantage of free storage and assumed it was at the drop off location. It was not. Uhaul tried to charge me for another day because of being late to return the trailer because I had to empty it at a different locationâ€¦.JEFF N.
Nice guy, v helpfulJerry T.
Customer did not leave a comment.DANIEL B.
The equipment and service provided by Lucky King Storage of Reedsburg, WI was excellent. For Covid safety reason I appreciated being able to complete the rental agreement with glass seperating the Lucky King Rental agent and myself.THOMAS D.
Drop off was quick and easy. Very nice guy helpfulROGER K.
Customer did not leave a comment.DANIEL WAYNE C.
Customer did not leave a comment.PETER L.
I was not happy that I scheduled a unit for pick up well ahead of time at a location one mile from my house. By the time I was able to get a unit I had to travel 40 miles away from my house. I would rate the overall service from your company as poor.Jeff B.
Dropped off vehcile Sunday (location closed) easy to fine and drop vehicle. Called Monday today and talked with Tim who was very accommodating and helpful. Even gave a call back to explain situation. Great job!Paul T.
It was because of the pandemic, but I was unable to contact anyone inside during regular business hours. The door was locked for safety reasons, but no one answered when I called the number posted on the door, and it was unclear where to park (after I left I realized that I may have parked in the wrong spot - sorry!). Eventually, I wound up just putting my key in the drop-off slot, and the truck was checked in the next morning. Not a terrible experience, but I wasn't sure that I was following proper procedure, which was stressful.Nathaniel A.
This was the worst experience I've ever had with UHaul. I'll never go back here and would never recommend it to anyone. If it ever comes up in conversation I'll tell people to avoid it. The personnel refused to help and told me "you'll have to figure it out" I ended up spending over 40 minutes in the parking lot calling UHaul customer care in Madison, WI to help me through the terrible situation all because the lazy employee refused to do his job or offer any assistance whatsoever!Spencer C.
I didn't receive the furniture dolly I was charged forShaun S.
Customer did not leave a comment.Jesse K.
This is Uhaul corporate's fault not Reedsburg-I reserved several months in advance and yet had to pick up the truck more than an hour away from the location of my pickup location Reedsburg vs Madison). This caused me to need to leave work 2 hours early to make the drive and cost me a fair amount in gas (for my personal car and the truck. Uhaul should've made the effort to deliver the truck to my requested location. Further, I was shorted 3 blankets (because the location didn't have them, not their fault) and reimbursed for 1.CHRIS C.
First off, my major problem was issues with the online Uhaul experience and calling in. Horrid. It needs to be straightforward. I was going back and forth trying to solidify a truck for a one-way trip and the site would not let me. Too clunky. Upon calling in mulitple reps were leading me astray. The first rep was especially horrid though. Very rude. For this exact location, the cab was filled with cat hair and had the poignant smell of cat pee stuck to the air. Bad.Jeremy M.
Nothing both of the guys I dealt with were super nice and fast at getting me the truck I needed and they were super fast at doing that. Also they both had a great sense of humor which is always a plus to me. I would definitely go back and recommend them.TONIA J.
The guys at this location are very friendly. Good customer serviceMichael A.
Customer did not leave a comment.Cary C.
Not the fault of this location, but the fault of UHaul policy. We scheduled pickup in Baraboo, WI online, and showed up to find out they switched the pickup to Reedsburg. We were not notified and were an hour and a half behind schedule due to this. Please update your policy to ask for customer confirmation and not just assume they get the notice, and require the locations to call to the customer when it is switched. While we did get extra free miles, we still had to pay for the difference in fuel and lose a helper halfway through because we ran out of time. If the website says the location we chose has a truck available for the day we reserve, then we expect it to be there when we show up, not go drive to another town to get the one you need.MICHAEL G.
Customer did not leave a comment.Christian D.
Always prompt service, professional every time.JENNIFER D.
Customer did not leave a comment.LAWRENCE W.
Customer did not leave a comment.Patricia P.
Customer did not leave a comment.David S.
Customer did not leave a comment.Joshua D.
Customer did not leave a comment.Kenneth S.
Owner was great!BRIAN H.
No one was there to receive the trailer, I called the phone number that was on the door two times and left a message, they have never returned call. I had to unhook it myself!PAUL M.
I really can't think of anything .DONNA P.
No improvements necessary. Todd was very helpful and friendly.Steve H.
Customer did not leave a comment.BRADLEY A.
Customer did not leave a comment.PATRICK M.
The car carrier had both sraps that were shredded on the ends needing replacement, and had a bald tire. The dealer was customer friendlyWILLIAM P.
Customer did not leave a comment.Brigitte C.
I have rented from this location several times before, and they are always helpful.TERRY G.
Customer did not leave a comment.LORI P.
Customer did not leave a comment.James H.
Customer did not leave a comment.BEVERLY K.
Customer did not leave a comment.Shirley D.
Customer did not leave a comment.Gayl D.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Gary T.
Keep up the great serviceTERRY C.
Customer did not leave a comment.Marah T.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.Jamie H.
Customer did not leave a comment.LAURA W.
Excellent service! Will use them again very soon.Joseph K.
The guy was super friendly and helpful, no complaints.Adrianne C.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.MICHAEL C.
make sure that al trailers are swept out before they are singed out . I had to clean it before I could move my daughter. thank youStanley D.
Customer did not leave a comment.John C.
Customer did not leave a comment.BRYAN W.
Perfect return. Concerned regarding my previous experience w picking up. Helpful in making sure my photos at pickup had been uploaded and that I was protected.Alan T.
Customer did not leave a comment.ADRIAN R.
Was unable to check in trailer on line.ERIC P.
Customer did not leave a comment.Duane C.
Customer did not leave a comment.CHARLES C.
Very helpful and friendlyGREGORY N.
Customer did not leave a comment.TERRY C.
Friendly and professional serviceAlison K.
When U-Haul refused to help me and their customer services representatives laughed at me, the location Manager went out of his way to fix things.Alex B.
Great service. Everything worked just as it should.Brian B.
It was all great. No issues or problems.Ronald L.
Customer did not leave a comment.James D.
I ordered 2 dozen blanket and only received 6 blankets. And the truck was only half full of fuel.Andrew M.
the tire tiedown was rusted. i had to bring it to a closer dealer to repair it. i thank the people of baraboo wi for that.Frederick R.
Customer did not leave a comment.Ellen D.
Fast, friendly service, what's not to like?Richard M.
The attendent was very helpful and generally a very nice person. Was pleased to work with him.Joel U.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.JODELLE J.
Customer did not leave a comment.Steven Z.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Terry L.
Great and friendly serviceDwayne C.
Customer did not leave a comment.Lillian R.
Great customer service!Steven G.
Great job, easy in and out. Great experience!Timothy B.
Staff were incredibly friendly and accommodating.Rose B.
Customer did not leave a comment.Matthew J.
Lucky King Storage Was Great! The people were friendly and very understanding and did everything they could to help me out. UHAUL itself does the scheduling, which Lucky King Storage has little to no control over when making Reservations over the phone with UHAUL. UHAUL Double booked me with another renter for the same piece of equipment, but the guys at Lucky King storage did what they could to make it all work. A very pleasant experience with Lucky King. UHAUL has some kinks to work out in their scheduling system, however.David B.
Was very satisfied with everything especially the level of customer service provided to meet my needs.Dean O.
Customer did not leave a comment.Hailey W.