Truck was old, cracked side view mirror and a dirty cab. Rented and had confirmed for a 10' truck. Was given a much bigger truck for same price, but when driving over 100 miles that added a lot of extra gasoline that had to be used that really added up. Didn't need the bigger truck.
Marc B
Customer Reviews for Lucky Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was amazing. The gentleman was awesome to my wife. But the equipment was, I guess, in horrendous condition. The first one was just really filthy but was ok. The second one was even more dirty.The windshield wipers were terrible and the defroster for the windshield bidn't work so all around just a bad vehicle twice but great service
Misty bFriendly, quick, and easy experience.
Greg PThis was great. They worked with us when we had to keep the truck for almost a month. Would definitely recommend and use again
ROBERT KVery easy. Everything was exactly as expected.
John HTruck right passenger rear light not working at all.
PHILIP PClerk acted like they’d never done a return. The app would not work - poor cell service - so I could not self return.
MARK CPicked up the truck trailer part was dirty cab part was dirty had a foul smell in it was not satisfied with it. The store needs to make sure everybody starts cleaning out the truck or the store people need to make sure it is cleaned out before they loan the vehicle out to someone. Back of the truck had potting soil Twigs leaves mud all in it not swept out they parked the truck and trailer in a muddy area. Not a very professional way to loan out of vehicle over the phone. And pricing that I was quoted online was different from what was said to me over the phone. I spent more than $300 more than what I was quoted online.
DARLENE MThe staff were very friendly, took the time to explain details well, and even started the truck for me so that it would be warm!
ANGELA GTruck cab and box area of truck were very clean- not sure if it’s normal for moving trucks but the truck engine/shifting was pretty rough might need checked out.
PAULA FOwner was patient, kind, helpful, and kept a very clean rental location.
PEGGY J