I had a bit of a hassle when trying to close out the self-service U-Haul app. I had already given them the key, but they wouldn’t let me close it out. I had to call customer service to make sure I wasn’t getting screwed over. They tried to say that I had been promoted to bring it here, but the guy who I dealt with at the drop-off was rude.
Gina Z
Lucky Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lafayette, IN 47909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No one was available to assist during the return. The parking area chaotic with customers re the mini mart business blocking entry, etc. I was required to unhook the trailer by myself. No return receipt was provided before leaving the premise despite several requests for such. The one person on site appeared unfamiliar with return process and prioritized his attention to his mini mart customers. It was a noticeable level of degraded service compared to other locations.
Michael AExcellent customer service Fast service
Judy FGwan is great to work with!
DANIEL MNothing to improve, they were amazing? Excellent customer service! They deserve a shout-out?
Jeffrey D