I had great service, I never used uhaul before so I didn’t know what to expect. I was almost hesitant on doing this . The people were great and the trailer worked impressively well only thing better is if it had a winch on it . Thank you for the great experience
Glenn H
Customer Reviews for Luedeman Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not have my reservation. I never received a phone call the night before, They only had 1 truck, some one had cancelled so I had no choice but to take it. I had reserved a 20 foot truck.This was 26. The clerk at Luedeman Auto was very good. It cost me more in gas and I did not believe I receive the correct mileage. I was not happy about the length of the trailer, it was an over kill for my needs.
ADRIAN PVery professional and courteous.
MICHAEL BLady was drop it and ya done 👍✅
DANIEL TThe truck was dirty, then within 5 minutes of driving off the mirror fell off the driver side. Within 10 of loading the truck, the brakes stopped working and could barely get it to come to a stop. Called uhaul roadside and had to wait 3 hours on a highway broke down but feeling lucky to be alive all because roadside forgot to give the towing company my location i made a complaint and was suppose to be called back and no one called back. Lucky if I don't sue
Sasha SNothin 5 stars stay strong.
WILLIAM PKeys were stolen from lock box by vagrants. Were only returned when I was on phone with uhaul rep and I had mentioned calling police. Lock boxes were secured but combinations were not reset
Paul RSo friendly and helpful
MELINA BSuper nice!
JOSEPH GProbably would be a good idea to check behind seats and in the trailer, so that the next person who rents the vehicles doesn’t possibly get charged for it not being clean, and it’s not their mess. My 10 year old found a vape behind the passenger seat, and there were a some water bottles left in the trailer. Also cup holders could stand to be wiped out 😁
Alma MMake vans/trucks available at this location
GABRIEL CGreat customer service very friendly.
John CSo nice and helpful
Tina PWe have rented UHauls several times in the past few years moving our children with college etc. This was the roughest riding truck ever. The outside was very beat up and had been in the mud and not cleaned up.
BRIAN RI was promised a $50 credit for the trouble of everything that I went through and never received it
Jaime DOur alotted miles were incorrect and the rep actually subtracted miles from our original quote instead of allowing additional miles to cover our drive from a different reservation location. The truck smelled like smoke and had fast food trash in the cab.
Bradley MFriendly people. My truck return was quick and easy.
Rob DMake it easier to get a U Haul.
cierra hAbsolutely would recommend them. Honest up front prices no surprise fee's. I'll definitely rent from this location again. Easier than another location I've been to.
Jaylin CMy only complaint is that no one assisted me with truck. Making sure I didn’t have any questions. A little disappointing
Sandee PThe staff was very helpful and kind. The trailer was very clean and in great condition.
Talmadge ROutstanding.
ballarion sGood
ASHOKKUMAR PQuick and friendly service, got me on the road in less than ten minutes after I arrived to pick up my reserved truck.
Megan AEmployee was friendly and helpful. Truck needed windshield wiper blades.
Damon DVery friendly!!!!!
JOE BThey are always very friendly and helpful with the rental of uhaul’s at Luedeman Auto Repair. Keep up the good job 😴😴!!
Gary PHappy as usual
David WOver all this trip was better than the last, still had a lot of different issues.
Karen BTexas main office and i called the Abilene Office and these people was super nice and helpful and said there was a truck and trailer in Plainview Tx and they called to verify the truck was ready and I got the outfit in Plainview. I did get some extra miles, time and allowance for the extra mileage i had to drive. Texas came thru for me. and the experience was great My recommendation is to do away with Clovis store and open one in Farwell tx.
pat tVery nice staff. I was attended to very quickly , Even though they were quite busy. Will definitely recommend to friends and family
Heather LThe uhaul was great but the moving professionals I hired through uhaul was a very bad experience very bad attitude paid for four hours they only worked 2 hours didn't move everything now I got hire again
Steve SG
Debra NCloses early afternoon and i couldn’t get a receipt
Kevin AMade the reservation in person - easy & quick. Unit was ready with immediate support for pick up! I'll be back!
Dennis PNo one on site. The app worked better for return than check in
Terri CSame as above
jeffery eDid not go as smoothly as I anticipated. There was a young kid who had no idea what he was doing working the counter. I had tried to call the place several times before my arrival, there was no answer.
Tamara WPaid for boxes got none
James RI have used Uhaul Car Dollies several times. This location Refused to help me with the Removal of the car dolly... They left me stranded and stuck, and in need of help. I had to search for somebody, anybody to help me.
Angela SThe process to rent a uhaul is much simpler with a person. I used my phone to get access to my uhaul and it was very cumbersome. I'm a younger male who understands technology and phones very well. I had to keep redoing parts of the beginning and end of the process. The website kept hanging up and getting stuck.
Sean RAs per usual, I absolutely hate working with uhaul. I have had to rent from uhaul four times in the past three months and each time they have managed to mess up my order. The first time there was no key on the box. The next time they were asking me to drive two hours north to pick up my truck. The third time, it was 30 minutes north and the scheduled my pickup time when the company was closed. This final time, and I do mean final time, I ordered a ball and hitch on their site. It was in the add on page after securing my trailer, guess what wasn’t there when I went to get my trailer??? I honestly don’t know how this company is still around. I will never use your services again, I will pay a higher price to ensure accuracy and some sort of accountability.
Adam REasy drop off.
todd CWe were moved 3 times. Original pick up was to be in North Vernon. got moved to a location in Seymour, then another location in Seymour. Asked for dolly. Did not check truck. assumed it would be in the back but was not. Had to go purchase a dolly which delayed us by 2 hours. Returned truck with what we thought was correct amount of gas but was informed it was not and charged an additional $30.00
jon tI returned the van with 3/4 which was more than when I picked up with 1/2 so I want a discount
Thiago MHad some trouble with app dropping off truck people should be at these locations during some time in morning to afternoon at least 11am - 4 pm on Sunday
Jose NFive stars for customer service! I picked up a big truck Tuesday evening scheduled for 4 pm after work. I was exhausted and stressed out. I was struggling using the mobile check in option that I thought would be so much easier than talking to an actual person..ha! The lady working was leaving the office and must have felt my frustration and offered to help even though it was just after closing time for their office. She was so kind and helpful and served a reminder to me to just breathe and slow down. There are people willing to help others! Her kindness and A+ customer service was so appreciated. Would rent from this location again in a heartbeat! Thank you so very much for the fantastic customer service.
Whitney RGreat place!!!!!!!!!!!
Billy C