Customer Reviews for Lumber Yard FSBS
(U-Haul Neighborhood Dealer)

1,060 reviews

93 W Riley Rd   Houston, TX 77047

(713) 723-5902

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(713) 723-5902

93 W Riley Rd
Houston, TX 77047

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kamille W 
Rating:
5.0

Customer did not leave a comment.

cheryl w 
Rating:
5.0

Customer did not leave a comment.

RICKIE R 
Rating:
5.0

Customer service is immaculate. George in particular is always available to service your every need. Very knowledgeable and costumer friendly. He assures that you will be safe on your journey. Highly recommended.

Josette E 
Rating:
3.0

Customer did not leave a comment.

Lisa W 
Rating:
4.0

Customer did not leave a comment.

Stanley N 
Rating:
3.0

Customer did not leave a comment.

Garrett S 
Rating:
5.0

Customer did not leave a comment.

Ladarryl C 
Rating:
5.0

Very friendly and curious people makes you feel welcome

Albert W 
Rating:
5.0

Customer did not leave a comment.

Nhung N 
Rating:
5.0

Customer did not leave a comment.

Tamara W 
Rating:
5.0

I can’t think of anything that can be approved upon.

John P 
Rating:
5.0

Location was very close to moving site. Front desk was very helpful and drop off process was quick and easy.

Luis G 
Rating:
5.0

Customer did not leave a comment.

Fred H 
Rating:
5.0

Customer did not leave a comment.

Lashavia D 
Rating:
4.0

Customer did not leave a comment.

Jaymes C 
Rating:
5.0

I found this location and the people that worked there was excellent from start to finish I would recommend this location to all my relatives and friends. Thanks George.

Marsha F 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

George was awesome to work with and very communicative, highly recommend!

Emily M 
Rating:
5.0

Customer did not leave a comment.

Fred H 
Rating:
5.0

Always so kind. Great customer service

Candy D 
Rating:
5.0

Customer did not leave a comment.

joe C 
Rating:
5.0

It was a last minute rental, I called to inquire and left a voicemail. Mr Johnny if I’m correct returned my call and answered all the questions I had. He was very knowledgeable and welcoming. Will rent again from him when needed again. Thank you.

Trichonne R 
Rating:
5.0

Friendly staff. Quick and easy

tonie m 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN A 
Rating:
5.0

Great customer service!!!

Artimease D 
Rating:
5.0

Very nice and professional staff, also price was excellent

harry w 
Rating:
5.0

Customer did not leave a comment.

ROSTELL L 
Rating:
5.0

Excellent customer service. Very knowledgeable and informative. Wonderful management. Will definitely use this provider again!

david w 
Rating:
5.0

Customer did not leave a comment.

HARSH B 
Rating:
5.0

The staff was very courteous and helpful and I will surely use them again

Michael W 
Rating:
5.0

Customer did not leave a comment.

Danielle W 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

George was super helpful and friendly while picking up and dropping off my truck rental. The location was safe and easy to find and navigate.

KAYLIE O 
Rating:
5.0

I've been getting my trailers from this property for more than 5 years and the customer service is excellent! Never had an issue. He explains the rules well and is very polite!

Ladarryl C 
Rating:
5.0

Customer did not leave a comment.

Amber W 
Rating:
5.0

This is my go to u haul place

Deyon B 
Rating:
5.0

The process was instructive. The agent was friendly.

Claudia B 
Rating:
5.0

Friendly, helpful, and convenient...

George O 
Rating:
5.0

Customer did not leave a comment.

Tiffany T 
Rating:
4.0

Customer did not leave a comment.

Jalen G 
Rating:
5.0

Customer did not leave a comment.

Shelby C 
Rating:
5.0

Gary friendly helpful in courteous and professional.

DAVID R 
Rating:
5.0

Pure Perfection

Herbert R 
Rating:
5.0

This was my second time renting from this location and it is the very best experience you can have. George is the nicest and most accommodating of people and I could not think of renting from anyone else. There is nothing to improve.

Karl B 
Rating:
5.0

Excellent service

Marla D 
Rating:
5.0

Nick was amazing. He was pleasant patient and polite. A great asset to your company. I will definitely come back for sure. 👍🏾 best U-Haul experience ever.

Toni E 
Rating:
5.0

Customer did not leave a comment.

kira c 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

This is by far the best location I have ever been to. The customer service is fantastic. They make sure you are well taken care of. 10/10 recommend.

Lauren H 
Rating:
5.0

Te Staff is very pleasant. The manager George has been most helpful.

Stanislaw R 
Rating:
5.0

Customer did not leave a comment.

Ernest w 
Rating:
5.0

The attendant was very friendly and very knowledgeable. I really appreciate how simple this process was for my move. I will definitely be using this service at this location in my future move.

Loralei S 
Rating:
5.0

Customer did not leave a comment.

Joancarlos A 
Rating:
4.0

Customer did not leave a comment.

Marshall J 
Rating:
3.0

I had issues with the not so easy navigating the website! Customer service was helpful! Thw last issue was getting into the lockbox to get the keys! The lock was rusty and difficult to open, As i was sranding there struggling I stepped on an ant pile that was right in front of lockbox. Needless to say that I have numerous antbites!!

Judith H 
Rating:
5.0

Nothing great experience

Carl R 
Rating:
5.0

Mr. George and Mr. Owens have never let us down!

SHAWN S 
Rating:
5.0

Customer did not leave a comment.

Martin L 
Rating:
5.0

Customer did not leave a comment.

Wendall D 
Rating:
5.0

Nothing everything good very nice people ☺️☺️💖💖

Rita G 
Rating:
5.0

Customer did not leave a comment.

Channing J 
Rating:
5.0

Best of the best Uhaul location A+++ service thank you

JAIME M 
Rating:
5.0

Customer did not leave a comment.

ANDREA W 
Rating:
5.0

The self check in and self check out is spotty . Although we were sharing our location properly , we frequently received error messages throughout the process and had to start over many times. We now know that we we will need to arrive at least an hour before pick up time to start the process if we ever use Uhaul again .

Christine W 
Rating:
5.0

Customer did not leave a comment.

Eugene R 
Rating:
5.0

I am happy with the service

EMMANUEL T 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C 
Rating:
5.0

Great customer service ,Overall it was easy and a smooth transaction . The owner was very informative and very respectful .

Jasmin K 
Rating:
5.0

Customer did not leave a comment.

Jordan C 
Rating:
5.0

Customer did not leave a comment.

ANDRE S 
Rating:
5.0

Customer did not leave a comment.

ANDREA W 
Rating:
5.0

Customer did not leave a comment.

Pamela M 
Rating:
5.0

George was great. He explained how everything worked on the flat trailer we rented. He was awesome.

Bruce F 
Rating:
5.0

Mr. Nicholas was very helpful. I will always get my uhaul from there. I would like to thank him for giving me the best customer service.

owentheo g 
Rating:
5.0

Always available! George is very helpful.

Cynthia t 
Rating:
5.0

Customer did not leave a comment.

Lonnie W 
Rating:
5.0

I love Uhul!

Mehari A 
Rating:
5.0

Nothing everything was great!

John P 
Rating:
5.0

Everything was excellent, from the online Checkin to the online drop off. The equipment was in excellent condition.

RONNIE D 
Rating:
5.0

Customer did not leave a comment.

Natasha B 
Rating:
5.0

George was very helpful! Thank You!

Elizabeth S 
Rating:
3.0

George was very helpful and I would recommend his services.

Candice B 
Rating:
5.0

Customer did not leave a comment.

Dustin N 
Rating:
5.0

Excellent customer service!

Munirah J 
Rating:
5.0

Staff was very friendly and helpful

Diane R 
Rating:
5.0

Customer did not leave a comment.

Jennifer R 
Rating:
4.0

Used app for drop off.

JAMES W 
Rating:
5.0

excellent attention!

roger s 
Rating:
4.0

We dropped off after hours. We appreciated the opportunity to be able to do so!

Cristina B 
Rating:
5.0

Nothing needs improvement everything went great.

Jersey C 
Rating:
5.0

Everything was great!!!

Channing J 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

George was Great!

Laarreaver B 
Rating:
5.0

The guy there was terrific!!! Very nice and easy going. I would recommend his location anytime

Scott P 
Rating:
5.0

Great service from this location. Very professional staff.

Plasee C 
Rating:
5.0

Customer did not leave a comment.

Jimmi S 
Rating:
5.0

Nothing to do with the location or the equipment. But uhaul in a whole far as quotes and what you actually pay can be ridiculous. I was quoted one price then at turn in end up paying almost double and That's doing EXACTLY what I said I was going to do in the quote. That's just crazy you guys should at least give customers an price that's at least closer to what's seen before pick up or what will be the end charge.

EARL B 
Rating:
5.0

Customer did not leave a comment.

Sean L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

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