Customer Reviews for Lumber Yard FSBS
(U-Haul Neighborhood Dealer)

781 reviews

93 W Riley Rd   Houston, TX 77047

(713) 723-5902

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(713) 723-5902

93 W Riley Rd
Houston, TX 77047

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

George and his sister are great!! This is my favorite location by far to go to when I'm need of a uhaul!! They always take care of me!!

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Rene T. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
2.0

I received an auto transport and the bolts on the tire straps locking mechanism weren't secure. One of the mechanisms failed and fail off mid transport and the other one loosened to the point where I couldn't safely secure the vehicle I was transporting. It was very unsafe and an oversight by U-Haul by not providing me with safe and maintained equipment to use.

MICHAEL C. 
Rating:
5.0

George resolved my tire issue and treated me right. Helpful and friendly staff. Thank you!

Charles N. 
Rating:
5.0

Nice person and very helpful.

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

RICKIE R. 
Rating:
5.0

Customer did not leave a comment.

nancy C. 
Rating:
5.0

Customer did not leave a comment.

Dustin N. 
Rating:
5.0

Very friendly folks with great customer service!

LISA MARIE E. 
Rating:
5.0

Make sure the A/C works in the vehicles.

Grady W. 
Rating:
4.0

No comment at this pointll lol

JAMES N. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

TYLER V. 
Rating:
5.0

George exhibited great customer service. Wouldn't change anything!

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

AYESHA J. 
Rating:
5.0

Everything went very well the people in the office was very nice and very knowledgeable of the information they shared with my Father and I..I would highly recommend this location to someone.

regina A. 
Rating:
5.0

Provide your retailer with better internet other then that great place

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Great place

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Dustin N. 
Rating:
5.0

Very pleasant and professional made a whole lot of difference with the situation I was dealing with I'm very appreciative thank you!

Sherrunda M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Be able to upload pictures from phone archive I dropped my keys in the return box prior to taking pictures through the app. Made it frustrating because I did post trips pictures and could not use them in the closing out of my truck return.

CLAYTON C. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
5.0

This is my second time renting from here. The best ever. I will always come here for my future rentals. The customer service is warm and inviting. They make me feel like I'm their number one customer.

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

JOSE U. 
Rating:
1.0

Truck was dirty inside and out when I picked it up. Cargo area was a mess as well. Office is dirty and gross. The employee I dealt with was friendly and polite even if he was asleep when I walked in. Won't be going here again.

Carl F. 
Rating:
5.0

Put some boxes there.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

FASHA M. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

TELEKIA F. 
Rating:
5.0

Very friendly and very accommodating...

PETER V. 
Rating:
5.0

Amazing job

ATOSHA S. 
Rating:
3.0

Customer did not leave a comment.

Rouel T. 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Great customer service AS ALWAYS! Thank you

Candy D. 
Rating:
5.0

They were amazing! Will be returning if I ever need to rent anything and will be sending all my friends and family their way. George was super helpful with directing me to line up the hitch to the trailer and even hooked it up. I couldn't ask for better service. Thanks so much for everything.

Jennifer H. 
Rating:
5.0

Always excellent service

John D. 
Rating:
5.0

My rep Robert was very nice and very professional. Had the truck ready and clean, he explained everything in detail.When I was leaving out he even asked to adjust mirrors for me. He is certainly as asset to this company and I will tell all of my friends about this location. Keep up the great work and blessings.

CYNTHIA DENISE H. 
Rating:
5.0

Very convenient location. Easy to use the key drop box.

JONATHAN W. 
Rating:
5.0

Very courteous and professional

Martin E. 
Rating:
1.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

get more variety of trailers.

George M. 
Rating:
5.0

Customer did not leave a comment.

Eliseo I. 
Rating:
2.0

Opened 30 minutes late because they couldn't find the office keys. I verbally requested a change to the drop-off location. I was told it was changed. It wasn't. Reserved a furniture dolly. They didn't have any. Reserved a basic, 2 wheel utility dolly. They didn't have any. I ended up with an appliance dolly, which isn't useful for moving furniture. Reserved 6 moving pads. They only had 3. I won't ever use this location again.

George S. 
Rating:
5.0

The personnel was very nice and accommodating.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Outstanding customer service, very friendly and very helpful when it came to explaining how to use the equipment that you are renting.

Jimmy A. 
Rating:
5.0

The manager there was great! Customer service is excellent!

Linsey H. 
Rating:
5.0

Customer did not leave a comment.

Billie J. 
Rating:
5.0

Friendly service had me going in just a couple of minutes. 15' truck was in excellent condition. U-Hauls app made it easy to self return after hours. Thanks to the location for making this an easy experience!

John H. 
Rating:
4.0

Customer did not leave a comment.

ERIC V. 
Rating:
2.0

The truck was very rough driving. Felt like it was being pulled. The driver's door has to be slammed ridiculously hard to close.

JACQUANA D. 
Rating:
5.0

The service was outstanding and the staff was very helpful.

Charles A. 
Rating:
5.0

Always a pleasant experience renting from the lumber yard. Staff very friendly and curteous.

John D. 
Rating:
1.0

Property was muddy. Truck has a leak. When I made it to my destination, my cargo was wet and some was damaged. Evidently there was a whole in the top of the truck

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Moiz M. 
Rating:
5.0

Customer did not leave a comment.

Ebony D. 
Rating:
4.0

Nothing at all. It was a great experience overall.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

There was such good customer service The attendant helped with my direction and my appointment for the 6 of july🎈

Janet B. 
Rating:
5.0

Excellent and friendly customer service. I rent equipment from this location from time to time, and the service is always and consistently exceptional .

jeffrey J. 
Rating:
4.0

The attendant on site was very slow and had no sense of urgency in his system. I was one of (3) patrons onsite and we were hooking up our own equipment in order to expedite the situation.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Keashia W. 
Rating:
5.0

Great service!

Roselyn G. 
Rating:
5.0

The best uhaul no comments needed. Excellent service !

Taylor E. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Extremely wonderful people and so helpful!

Kimberly W. 
Rating:
4.0

👍

Juan B. 
Rating:
5.0

Expand hours

Jeffrey N. 
Rating:
5.0

Make sure the truck has a working lock, to secure the customers valuables.

Cynthia C. 
Rating:
3.0

Have trucks on hand.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Great customer service very hospitable!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Adriel L. 
Rating:
2.0

The office was sort of a shack

Michael J. 
Rating:
4.0

I was charged extra.

Sunil Kumar M. 
Rating:
5.0

I started out with my reservation at a different location, who changed my truck without notice and then didn't have any truck for me at all upon my arrival regardless of my reservation and online check-in. This is unacceptable. Thank goodness for Lumber Yard. They were friendly, helpful, and efficient, everything you could want them to be. I'll be starting out there next time. Thank you Lumber Yard!

RUTH B. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Great and friendly service.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

excellent service. I will rent again to go to New Mexico and Colorado. Thank you for having people who speak Spanish

Fredy R. 
Rating:
5.0

Customer did not leave a comment.

Van N. 
Rating:
5.0

Very nice staff. Assisted with my moving needs and offered advice with the process. I would recommend to all my associates that are in need of Uhaul services. John Duplessis, customer.

JOHN D. 
Rating:
5.0

Customer service was excellent, I'm definitely a repeat customer.....

Terry W. 
Rating:
5.0

Nothing! Everything went smoothly and efficient.

Deverek W. 
Rating:
5.0

Great customer service;

WINONYA D. 
Rating:
5.0

Service was great, online check wasn't working to well and online return didn't work to well neither and the location owners took care of everything for me. Which I really appreciate because it's stressful moving by itself. No added stress is needed trying to do things online line over and over again , trying to make it work properly and keep receiving error messages. So being taken care of was definitely a weight lifting. My family and myself have used this location several times and it's been pleasant every time.

Shakima M. 
Rating:
5.0

Customer did not leave a comment.

Jassmine W. 
No reviews have been submitted for this location.

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