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Troy S.
Customer Reviews for Luna Lube LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had never had problems with UHaul before this is my first time ever, I have rented for UHaul more than several times. But for this people to say I wasn't getting my deposit cause I delivered the UHaul an extra day later and it wasn't on Full excuse me! In the first place the Tank was on 3-Quartes of a Tank and I have the Contract I showed it to the lady and now they want me to show a picture wheni put the gas, That place where I put gas was across the street so how is it that they say it's missing 6- Gallons and they charging me for that. So My experience was HORRIBLE, I still have to talk to some one about getting my money back for that extra day they say I took cause I pick it up on Saturday and left it back there on Sunday at around 2:45pm.
Susana R.Pickup place was close and I'm not computer knowledge able.
Elda G.My experience was great, I wouldn't recommend any changes. The staff was very helpful and explained the whole rental process throughly and answered all questions prior to agreeing to the terms and conditions. Excellent job!
Alberto G.Problems getting contract to print out, employee figured out the problem the next day (DM was involved). The 12v outlets didn't work on the truck and the brakes seemed soft which was a little unnerving while driving through stop and go traffic on I-35. A couple close calls when people cut in front of me and then had to hit their brakes.
James S.Appreciate the immediate attention I got. I had to rent twice within the week and they helped me tremendously. Will be back in about 3 weeks
James R.Very accommodating, was ready for me when entered office, permitted me to drop trash bag in dumpster. Listed open hours beginning 8am.
ROBERT B.NA
STEVEN S.I would not put blame on p/u location, no! I have problems with calling in for help Several times to no avail or to get called back and hung up on I could not get any service through the phone trailer was unacceptable link expired to send any information or photographs in. I had no brake lights no turn signals no hazards I only had running lights. And the locking mechanism on the hitch what is loose and had to be tightened several times for a 300 mile trip,
TROY O.The price and service was excellent on both, the pick up and drop location
MARIA G.Keep up the good work! Awesome service!
ERNESTO G.The vehicles need to be inspected little better by uhaul. The driver side door was not working properly. When closing driver side door it was not flush with door jam. Drove in the rain and water was just blowing in the whole time.
JOEL A.We got a trailer but not the right one it had a different # that was on the paperwork ..
Ricardo R.Small town garage. Good service and great selection if equipment.
Ronald G.This location does not sell or rent any required equipment. You will need your own hitch ball, pin and tail light adapter.
Angelica G.Excellent fast professional service
BRENT B.Very helpful
Kimberley B.A tire was missing a chunk of rubber which I didn't noticed because when I looked it over the missing chunk was not visible I noticed it like 100 miles later Thank god I got to my destination
Juan P.They that trailer should be put out of commission
LaWanda B.We have rented numerous uhauls in the last 8 years and this is the first place we have ever had to give 2 personal references in order to rent.
Junia G.More truck sizes available ...
octavia D.Give me my refund!
Cathleen M.nothing
Kathi T.Why am I charged an extra day at $40.00 ?
MARK S.Motivated, dediated and highly discipline.
martin O.