Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman that I spoke with to arrange the rental was outstanding! amazing customer service! In addition, when I had to reschedule last minute due to snow conditions, she was extremely understanding, helpful and did not charge a rescheduling fee. Couldn't be happier with the service. If I ever need a uhaul again, Lund automotive will be the place I go!
Great customer service, fast and friendly
I dropped off after hours. The location was not open so I had no interactions with anyone. The location is more of an auto shop vs a U Haul rental facility. It was a convenient location. For me.
None
The vehicle had no washer fluid in it. Next make sure washer fluid is full.
Easy pick up and drop off with the app. Van was extremely clean, very low mileage. Great overall experience.
The app for picking up and dropping off the truck was horrible! It did not pick up my location. I lost 1hr and 20 minutes dealing with customer service. I also received a call this morning asking if I returned the truck. So the guy I spoke with at 5:30PM last night did not do his job!! Horrible experience and unless I am compensated with a discount I will start renting moving trucks through home depot.
Good experience overall.
Agent with truck was not helpful to let me know when late truck would be available for pickup. Not being able to pick up truck near or in town of residence or large Uhaul center in Grayslake was inconvenient. Not knowing where to get truck until the day before is inconvenient.
Don't use the online app. You don't know what you will be overcharged for. Watch for all the opt-in fees and extras when reserving...if you don't click off of them, they will appear on your invoice. You're better off going to the location and reserving so you know what the charges will be. $19.95 a day claim on the truck quickly turns into $100.
I should be told of all the condtionss when ordering truck and not at pick up time
Have the truck available to use from the location I wish to use it from. I needed a truck from Davenport, IA to Urbana, IL. I had to rent one from Fox River Grove, IL, deadhead to Davenport and then used the truck after putting on a lot of extra miles.
Always a pleasure to deal with. I reserved packing blankets and a furniture dolly . My husband picked up the truck and came home with a 2 wheel foot truck not a four wheel Dolly like I ordered. We had our own 2 wheel foot truck/dolly so didn't need another one but we didn't want to go back and spend the time since we had a specific time to move our daughter out of her apartment. Otherwise, a good experience once again from this location. Thanks! Keep up the good job.
We dropped off after hours so did not speak to anyone. Location very convenient for us.
Was an awesome experience...
The provider forgot to leave the key under the window visor. Fortunately, there was someone on site and he got me the key. Otherwise, the truck worked out well.
Lund Automotive was great!
Great service, nice truck, very helpful, strongly recommend Lund/U-Haul
I rented a pickup truck and it did not have 4 wheel drive and the rear tires had no traction. Suggest offering trucks with better options.
The petrol/gas gauge position is very deceiving. So one never knows exactly how much to fill !!!
I wanted to pick up the rental IN CRYSTAL LAKE. I was severely disappointed to find out I had to drive 12 miles to the rental location. They were nice and accommodating but it was NOT what I requested! I was not notified of the change of location! Where is CUSTOMER SERVICE???????
The inside of the truck was not clean. Actually sticky inside. Otherwise, nice people to deal with.
Auto transport trailer rental was a great decision. Trailer was clean and greatly helped us move a vehicle 90+ miles safely and legally. I will use this service to move a second vehicle soon. Lund in Fox River Grove was very helpful and we willrent from them again. Thanks U-Haul.
Nice and convenient
Nothing very satisfied!
I think it is a crime to charge more than double for a one way trip. This is not relective of the pick up location. They were awesome.
Very friendly and helpful staff!
Well we had to go a different route to pick up truck and extra miles were added because we still had to go to mchenry and then back to roselle
I rate average to this location only because U-haul has changed the pick-up location at last minute. But the personnel in this location was helpful. Please check above formal claim and revert to me as soon as possible. Thanks, Patricio Vargas. Reservation: 22363439 Plate AH26029 To: U-Haul team From: Patricio Vargas Claim 1 The truck characteristic said that consumption is 10 MPG but it is not accurate. Actually, the current consumption is 6.7 MPG It means I have to load additional 20 gallons (or $52 app) to complete my journey to my final destination. Claim 2 U-Haul has changed the location to pick up at last minute. It means, I have to travel 35 miles away from original location requested. Therefore cost of transportation to the new location, also I have to load additional 5 gallons (or $13 app) of gasoline to the truck. I appreciate a reimbursement of these two claims Thanks, Patricio Vargas 614-981-3453
Not their primary business. Only positives were location and was treated well.
Jeff at Lund Automotive was friendly,helpful, and informative. I was down the road with no problem. A totally hassle free rental experience.
It was so close to my end point.
I had to pick up the truck at a location that was different then the location I had scheduled 6 weeks in advance
Lund was outstanding to work with.
The office could be a little cleaner. But the guy was amazingly nice!
Not the best location but the man was nice and polite.
Excellent service; everyone a pleasure to work with. highly recommend Lund Automotive for any type of service.
This was my second experience renting here... the second time was as good as the first!
Jeff was very helpful and had the truck clean and ready to go
Really nice people to work with. Great experience and I would recommend anytime.
Jeff at Lund was excellent and very professional I am Very satisfied!
I have rented a Uhaul through Lund Automotive before. They are always very helpful and courteous! Thank you.
really very tidy shop and excellent service.
The truck/cab smelled very bad and strong like marijuana the uhaul was closed so we couldn't swap out the truck
Very helpful. Had to call to straighten out problems caused by the booking office. Took a lot of his time and mine, but he was still pleasant and helpful. I would recommend this location.
I requested a pick-up location in Palatine, Illinois, and was then shifted to Elk Grove, and the Fox River Grove. The people at each of the stores were wonderful, but the people from U-Haul corporate were clueless, untruthful, and unpleasant to deal with. I will rethink using U-Haul again based on my dealings with the corporate staff.
The truck was pretty new and very clean. Equipment rented was new as well. Good experience with this location. This was an automotive place so had to wait about 20 minutes before we were checked in, and then check in was pretty slow.
Lund is quality place. They do everything to make it right.
With rental locations within a couple of miles of my start location, this location was 20 miles away. I was offered 20 extra miles because of this, which was fine, I understand logistics. It did not address 20 miles of fuel for the truck and the 40 miles for my car and second driver. A local pick up would have been nice.
