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THOMAS H
Customer Reviews for Lund Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was FAST and very helpful. Helped that I had an existing profile from a past rental, so paperwork was very simple.
ROBERT LSuch a nice lady that helped me reserve a truck, everything ran smoothly.
Ian CWe have lived around here for 18 years & didn't know this was a u-haul drop off. The person who checked us in was GREAT and it was a very easy drop. Absolutely wonderful place!!!
Benjamin BLess complicated less email and text
Jim PNot sure. Truck was not clean when picked up. Left over food and cup holders were dirty.
Jeffrey hThe photo software was slow to process.
Dennis MThe receiving end people behind the desk were great!!!
SANDRA bDon't really care but cas spreading 1/2 tank when I got in. Little less
Thor FGreat location and fantastic staff on-site. Very friendly and helpful!
Melanie MThis self do it yourself rental was way to much trouble. Way to many steps and photos. I wasted over 20 mins at pick up and return . Just hire people to check us in and out .
Terry BLunds was wonderful!! I can't express that enough. They were very professional, helpful, good people. But U-hual needs to be more accurate when making a appointment to pick up your trailer, to have it where you actually made the appointment online. 2x I rented one, and 2x had to drive an hour to pick it up.
Rachel GNo one there, lock box info confusing.
Rodger RThis was the second time I rented from this location. Very easy pick up and return.
Michelle fBest unadulterated pick up I have ever been too. They were very nice, polite and knew their stuff. No wait and to be honest, much better than any official uhaul location.
Frank MThe folks at Lund were a pleasure to rent from. The staff were nice and the truck I rented was clean and in wonderful condition. Will be heading back when I need to rent again.
Andrew VNothing! Great service and the vehicle was in perfect condition.
DEAN KN/A
Erik BMelissa and the rest of the staff at lund auromotive are always professional and efficient
DAWN KThe staff were incredibly friendly and supportive.
Mary LAlways rent at lund automotive. Very nice people and hellful
ODBAYAR NEverything was great.
KIM VThe online (via phone) process was HORRIBLE. Do some more testing at a site! Even the location had issues...then we moved to PC and it was still difficult. It should all be about Customer Experience.
Carl MSeems to be a disconnect on 24/7 rentals. The dealer thought U Haul sent out a video explaining the process. I did not get one. Probably should be on the same page to serve your customers better
Lawrence VThe only thing I did not realize is that the utility trailer was charged daily I would have come back to Uhaul when I was ready to use it because it took 2 wks for us to fully move.
Larry DExcellent service on site with great instructions on how to return after hours. I wanted to do no-contact via the app, but found it to be too intrusive with all the personal info/data requested for ‘immediate verification’. Kind of weird to ask for a lease agreement when I’m a homeowner and not leasing. Also bizarre to ask for two people to contact and verify me (it was the end of the workday and I don’t know many people who would answer their phone from an unknown number given all the recent spam/smishing going around).
MELANIE MYour mobile app is very difficult to use. I don’t think I would use it again.
Garo Kefficient
gerard fNo improvements needed!
JAMES VExcellent service, resolved app issue quickly :) would use again.
Pat WVehicle was ready to go. They had warmed it up for us. Very friendly staff.
JEFFREY GWhen I was at the location to pick up the truck I remember I needed a furniture dolly. I asked the attendant to add one. It took over a half hour for him to try to add it, so long that I told him ww could probably do without. He insisted and then finally came out with a utility dolly. I told him a that I needed a dolly for furniture not boxes. He said I asked for a utility dolly to which I told him I specifically said furniture dolly. (I would call that a hand truck I've never used the words utility dolly in my life.) He then put it in the back of the truck as if I never said anything. Long story short I ended up paying for a usless (to me) piece of equipment that just took up extra space in the truck due to your employees incompetence and unwillingness to fix his mistake. I also had to carry a lot of furniture that would have been much easier to move with a dolly. My experience with my last uhal was I paid more to work harder because your guy couldn't and then wouldn't do his job in the first place.
WILLIAM Fthey were great
Lawrence VThe lady checking you out at Lund Automotive for Uhaul is the best of the best you need to give her a raise
JAMES BExcellent customer service!!
TODD KGreat experience
Zachary DWe actually booked through Crystal Lake but this was our pick up and it was very convenient for us
SCOTT LSuper service very quick
BOGDAN SThe team at Lund Automotive is courteous, friendly, efficient and easy to do business with. I will continue to use their services and would highly recommend them to others!
GARY KI found using the app very easy and user friendly. It was a seamless experience from start to finish.
CHERYL WIt was a well maintained truck which was easy for my daughter and I to use. I had a very good experience with the rental especially since Lund was closed and we were able to pick it up with the app.
Carmen DThere was mud on the floor of the driver's compartment. No big deal, but..... Easy pickup - easy return.
MICHAEL SWe dropped off the truck after hours so no personnel was there. Easy parking and clean.
SUSAN RThe woman that I spoke with to arrange the rental was outstanding! amazing customer service! In addition, when I had to reschedule last minute due to snow conditions, she was extremely understanding, helpful and did not charge a rescheduling fee. Couldn't be happier with the service. If I ever need a uhaul again, Lund automotive will be the place I go!
Rebecca CGreat customer service, fast and friendly
Lawrence UI dropped off after hours. The location was not open so I had no interactions with anyone. The location is more of an auto shop vs a U Haul rental facility. It was a convenient location. For me.
David HNone
Jeanne SThe vehicle had no washer fluid in it. Next make sure washer fluid is full.
Roland BEasy pick up and drop off with the app. Van was extremely clean, very low mileage. Great overall experience.
John C