Customer Reviews for Lund Automotive
(U-Haul Neighborhood Dealer)

285 reviews

9419 Doyle Rd   Fox River Grove, IL 60021
(1 block west of Rte 14 & Rte 22)

(847) 639-3274

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(847) 639-3274

9419 Doyle Rd
Fox River Grove, IL 60021
(1 block west of Rte 14 & Rte 22)

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Sat–Sun
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always rent at lund automotive. Very nice people and hellful

ODBAYAR N. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Seperghan N. 
Rating:
5.0

Everything was great.

KIM V. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Ejaz S. 
Rating:
5.0

The online (via phone) process was HORRIBLE. Do some more testing at a site! Even the location had issues...then we moved to PC and it was still difficult. It should all be about Customer Experience.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Rob K. 
Rating:
5.0

Seems to be a disconnect on 24/7 rentals. The dealer thought U Haul sent out a video explaining the process. I did not get one. Probably should be on the same page to serve your customers better

Lawrence V. 
Rating:
5.0

Customer did not leave a comment.

Georgia N. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

The only thing I did not realize is that the utility trailer was charged daily I would have come back to Uhaul when I was ready to use it because it took 2 wks for us to fully move.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Excellent service on site with great instructions on how to return after hours. I wanted to do no-contact via the app, but found it to be too intrusive with all the personal info/data requested for ‘immediate verification'. Kind of weird to ask for a lease agreement when I'm a homeowner and not leasing. Also bizarre to ask for two people to contact and verify me (it was the end of the workday and I don't know many people who would answer their phone from an unknown number given all the recent spam/smishing going around).

MELANIE M. 
Rating:
3.0

Your mobile app is very difficult to use. I don't think I would use it again.

Garo K. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

efficient

gerard F. 
Rating:
5.0

No improvements needed!

JAMES V. 
Rating:
1.0

Customer did not leave a comment.

Natalie C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Excellent service, resolved app issue quickly :) would use again.

Pat W. 
Rating:
4.0

Vehicle was ready to go. They had warmed it up for us. Very friendly staff.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

STACEY C. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
2.0

When I was at the location to pick up the truck I remember I needed a furniture dolly. I asked the attendant to add one. It took over a half hour for him to try to add it, so long that I told him ww could probably do without. He insisted and then finally came out with a utility dolly. I told him a that I needed a dolly for furniture not boxes. He said I asked for a utility dolly to which I told him I specifically said furniture dolly. (I would call that a hand truck I've never used the words utility dolly in my life.) He then put it in the back of the truck as if I never said anything. Long story short I ended up paying for a usless (to me) piece of equipment that just took up extra space in the truck due to your employees incompetence and unwillingness to fix his mistake. I also had to carry a lot of furniture that would have been much easier to move with a dolly. My experience with my last uhal was I paid more to work harder because your guy couldn't and then wouldn't do his job in the first place.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

MERRILL B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

they were great

Lawrence V. 
Rating:
5.0

The lady checking you out at Lund Automotive for Uhaul is the best of the best you need to give her a raise

JAMES B. 
Rating:
5.0

Excellent customer service!!

TODD K. 
Rating:
5.0

Great experience

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

heidi B. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

We actually booked through Crystal Lake but this was our pick up and it was very convenient for us

SCOTT L. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Super service very quick

BOGDAN S. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

The team at Lund Automotive is courteous, friendly, efficient and easy to do business with. I will continue to use their services and would highly recommend them to others!

GARY K. 
Rating:
5.0

I found using the app very easy and user friendly. It was a seamless experience from start to finish.

CHERYL W. 
Rating:
5.0

It was a well maintained truck which was easy for my daughter and I to use. I had a very good experience with the rental especially since Lund was closed and we were able to pick it up with the app.

Carmen D. 
Rating:
5.0

There was mud on the floor of the driver's compartment. No big deal, but..... Easy pickup - easy return.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

We dropped off the truck after hours so no personnel was there. Easy parking and clean.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

MARY L. 
Rating:
5.0

The woman that I spoke with to arrange the rental was outstanding! amazing customer service! In addition, when I had to reschedule last minute due to snow conditions, she was extremely understanding, helpful and did not charge a rescheduling fee. Couldn't be happier with the service. If I ever need a uhaul again, Lund automotive will be the place I go!

Rebecca C. 
Rating:
5.0

Great customer service, fast and friendly

Lawrence U. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
3.0

I dropped off after hours. The location was not open so I had no interactions with anyone. The location is more of an auto shop vs a U Haul rental facility. It was a convenient location. For me.

David H. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

None

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

Sherri K. 
Rating:
5.0

The vehicle had no washer fluid in it. Next make sure washer fluid is full.

Roland B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Jaci C. 
Rating:
5.0

Easy pick up and drop off with the app. Van was extremely clean, very low mileage. Great overall experience.

John C. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
2.0

The app for picking up and dropping off the truck was horrible! It did not pick up my location. I lost 1hr and 20 minutes dealing with customer service. I also received a call this morning asking if I returned the truck. So the guy I spoke with at 5:30PM last night did not do his job!! Horrible experience and unless I am compensated with a discount I will start renting moving trucks through home depot.

John O. 
Rating:
3.0

Good experience overall.

Thomas K. 
Rating:
1.0

Customer did not leave a comment.

William M. 
Rating:
2.0

Agent with truck was not helpful to let me know when late truck would be available for pickup. Not being able to pick up truck near or in town of residence or large Uhaul center in Grayslake was inconvenient. Not knowing where to get truck until the day before is inconvenient.

JAMES H. 
Rating:
2.0

Don't use the online app. You don't know what you will be overcharged for. Watch for all the opt-in fees and extras when reserving...if you don't click off of them, they will appear on your invoice. You're better off going to the location and reserving so you know what the charges will be. $19.95 a day claim on the truck quickly turns into $100.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

carmen P. 
Rating:
3.0

I should be told of all the condtionss when ordering truck and not at pick up time

Jerald F. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
4.0

Have the truck available to use from the location I wish to use it from. I needed a truck from Davenport, IA to Urbana, IL. I had to rent one from Fox River Grove, IL, deadhead to Davenport and then used the truck after putting on a lot of extra miles.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Always a pleasure to deal with. I reserved packing blankets and a furniture dolly . My husband picked up the truck and came home with a 2 wheel foot truck not a four wheel Dolly like I ordered. We had our own 2 wheel foot truck/dolly so didn't need another one but we didn't want to go back and spend the time since we had a specific time to move our daughter out of her apartment. Otherwise, a good experience once again from this location. Thanks! Keep up the good job.

Terrence C. 
Rating:
3.0

We dropped off after hours so did not speak to anyone. Location very convenient for us.

Molly P. 
Rating:
5.0

Was an awesome experience...

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

The provider forgot to leave the key under the window visor. Fortunately, there was someone on site and he got me the key. Otherwise, the truck worked out well.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Lund Automotive was great!

Jason K. 
Rating:
5.0

Great service, nice truck, very helpful, strongly recommend Lund/U-Haul

Gary K. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
3.0

I rented a pickup truck and it did not have 4 wheel drive and the rear tires had no traction. Suggest offering trucks with better options.

Shawn P. 
Rating:
4.0

The petrol/gas gauge position is very deceiving. So one never knows exactly how much to fill !!!

Arvinder B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
4.0

I wanted to pick up the rental IN CRYSTAL LAKE. I was severely disappointed to find out I had to drive 12 miles to the rental location. They were nice and accommodating but it was NOT what I requested! I was not notified of the change of location! Where is CUSTOMER SERVICE???????

AJ G. 
Rating:
3.0

The inside of the truck was not clean. Actually sticky inside. Otherwise, nice people to deal with.

Susan S. 
Rating:
5.0

Auto transport trailer rental was a great decision. Trailer was clean and greatly helped us move a vehicle 90+ miles safely and legally. I will use this service to move a second vehicle soon. Lund in Fox River Grove was very helpful and we willrent from them again. Thanks U-Haul.

John B. 
Rating:
5.0

Nice and convenient

David S. 
Rating:
5.0

Nothing very satisfied!

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

catherine B. 
Rating:
5.0

Customer did not leave a comment.

Hilary J. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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