Customer Reviews for Luxury Drip Auto Spa
(U-Haul Neighborhood Dealer)

Rating:

1.0

Arrived and all of the employees were out front getting stoned. Couldn't find the keys for the truck i was assigned. Took 35 mins for them to find the keys to the next truck they were giving me. I Put a total of 3 miles on the truck. I still added some fuel before returning the truck. They charged me a "fuel charge" and charged me for 6 gallons of fuel.

Rating:

1.0

This Uhaul charged me triple the bag was expected! I retuned the van the same day after hours and they proceeded to not check it in u til 2 days later and have charged me for 3 days. And the y charged me for fuel when I refueled to the original amount!!!

Rating:

3.0

I was charged for fuel because the starting level was incorrect. I noted this upon check out but nobody contacted me or adjusted my bill. I stopped and put in gas before returning the vehicle so gas level was higher upon return than it was at checkout. I want the fuel charge to be reimbursed. Thank you,

Rating:

1.0

The U-Haul wasn’t clean, I got overcharge for it, the block on my card never went away

Rating:

5.0

Excellent truck pick up experience.

Rating:

3.0

The van didn’t have a license plate on it so I couldn’t park it and had to return it early! Very inconvenient!

Rating:

2.0

Truck got checked in 6 days after I dropped it off witha bill that was 3x what was quoted. Still waiting for it to be fixed.

Rating:

1.0

No one present to help. No one answered phone number given to us by U-Haul to call. Had to figure out drop off procedure on our own.

Rating:

1.0

Worst experience ever. The drop off location was different than what was on my confirmation. I talked to U-Haul 15 times they could never figure it out and now I got charged. Worst experience ever will never use again

Rating:

1.0

No one was available during pick up or drop off. Started move 45 minutes late as a result. Also, did not elect for coverage, but was added to my order without consent.