Customer Reviews for LWM

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LWM

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Clint H. on

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Laynie G. on

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Tracey T. on

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Very user friendly. LWM was great to work with during the entire process. Thanks.

Dylan F. on

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I was originally supposed to drop the trailer off at 501 24th Ave NW however the owner/operator was nowhere to be found all weekend and was not answering the phone or returning phone calls. I was stuck with a loaded trailer for two extra days because of this and now U Haul is attempting to charge ME for MY inconvenience. Not happy at all!

Stanley J. on

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David M. on

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my first time towing a car. it worked great

Dion M. on

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BOBBY R. on

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Tim K. on

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The manager at this store went above and beyond to help me! Very professional and has a huge heart!

Tim K. on

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Jaime the manager of the store went above and beyond to help my situation! I desperately needed to add a 12’ trailer at the last minute to get all of our items in. He made everything happen immediately and also helped me load some of our stuff in the trailer on his off time. I applaud his professionalism and his heart!

Mary A C. on

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Ronald T. on

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Jan C. on

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Becky N. on

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Doug B. on

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David S. on

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Very friendly and helpful.

VAN M. on

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The scheduled drop off point American Storage was a dump. They did not have any room to turn in, turn around, or signage directing you where to go. They did not open till 9 AM. Would never go there to rent or return anything. I left and found LWM just 1 block away and they helped me.

Kris E. on

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Very nice people, professional.

Nelson B. on

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Leslie H. on

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Phillip R. on

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Jolynn M. on

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Vic C. on

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paula M. on

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Everything went well

Joanne M. on

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Employee who explained rental agreement was very friendly and knowledgeable. Great service!

Cody J. on

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Edward R. on

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Ellen S. on

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DEBRA S. on

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The owner was brusque and dismissing. He was condescending and doubted I was scheduled to drop the truck off at his location until I showed him the website, then he scoffed and walked away. He carefully inspected the inside of the truck, which I had swept out, looking for I don’t know what. He asked if I had my contract but didn’t explain that he needed it to check the fuel level and then charged me almost $50 even after I replaced the fuel I had used based on the truck getting 10 mpg as posted on the website. I was given no receipt nor thanked for my business. The overall rental experience was horrible apart from the few minutes with the manager at the pick-up location. The initial reservation was poorly handled and required two cancellations and several lost work hours. Customer service agent Debra from Brooklyn was the only helpful person who ensured I had a truck more than 12 hours later than scheduled despite talking to several other agents. I hope you will find the recordings as I was told the calls were recorded. The upside that my house has been moved does not mitigate the experience as miserable and a poor reflection on this company.

Natalia J. on

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