Customer Reviews for Lyle Junction
(U-Haul Neighborhood Dealer)

129 reviews

519 State St   Lyle, WA 98635

(509) 365-2083

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: Closed

Services at this Location:

Contact Us

(509) 365-2083

519 State St
Lyle, WA 98635

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Amy was wonderful! Highly recommend:)

daisha K. 
Rating:
5.0

The people at this location are knowledgeable, efficient, and friendly.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Super friendly and helpful

JUSTIN R. 
Rating:
5.0

Great customer service

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

FORREST R. 
Rating:
5.0

Wonderful service!

DAISHA E. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
4.0

Customer did not leave a comment.

Joanne D. 
Rating:
5.0

Great customer service!

Shawnee H. 
Rating:
5.0

The back of the truck smelt like garbage but the lady that I rented it from in Lyle Washington gave me complimentary blankets so my stuff didn't have to sit on the ground. She was awesome!

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Nicely done.

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Show them how to get the key out of the ignition! I tried and tried but no luck. It didn't help to call them because I was miles away. I had to keep trying and by God's grace and providence, turned the the key left even further than it should have gone and it slipped out. Everything else was superb! 10 out of 10

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth H. 
Rating:
5.0

Super friendly service

CHRISTOPHER ERIC C. 
Rating:
5.0

Customer did not leave a comment.

GAYLEN D. 
Rating:
1.0

Customer did not leave a comment.

TALEA RENE G. 
Rating:
5.0

Continue the amazing service.

Brian K. 
Rating:
3.0

Location was closed prior to 5:00 pm on our own Saturday return. Not the location's issue, but the cell phone return process is cumbersome and very time-consuming! Not a user-friendly method to return rental truck!

Stephen M. 
Rating:
2.0

Customer did not leave a comment.

MAO-JUNG H. 
Rating:
5.0

Customer did not leave a comment.

larual R. 
Rating:
4.0

Very convenient for us. excellent service and friendly

Charles H. 
Rating:
5.0

ppl are friendly and observed covid 19 guidelines. very helpful.

ALI S. 
Rating:
5.0

Aimee is absolutely amazing. With all the hiccups of my adventure,she had my back. Thanks for being an angel in a tough world...

CHRYSANNE LYNN J. 
Rating:
3.0

Great customer service. Nice helpful owner/operator.

CHARLES H. 
Rating:
5.0

super friendly, and helpful !

Allan K. 
Rating:
4.0

Gal that checked me out was very pleasant, check out was quick and the rig was ready to go. She advised me that to save some money I could bring it back to a Spokane Valley WA UHAUL instead of dropping it off at the original on-line drop off of Squeekys in Sandpoint Idaho. I asked which location in Spokane Valley and she said I could pick one because there were many that I could drop off that was convenient. ---- See next review

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

PETE M. 
Rating:
5.0

Customer did not leave a comment.

cory M. 
Rating:
1.0

Dirty and full of flies, old man sitting on chair killing flies with a fly swatter and coughing non stop and no mask,

MIKE R. 
Rating:
5.0

Uhaul need to work on its calling center, very poor.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
3.0

Used after hours drop off and they emailed me a receipt first thing in the morning after they checked the trailer back in. Didn't have to interact with anyone, but they seem to have good customer service based on sending me a receipt.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
2.0

Customer did not leave a comment.

christopher B. 
Rating:
3.0

The location was an old gas station with a messy interior and two dogs that run all over the place and one even gets up on the counter where customers sign the paperwork. The employee was professional and helpful, it was just the building that was the problem.

GERALDINE D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Drop off was quick and easy.

JOHN WAYNE J. 
Rating:
5.0

Customer did not leave a comment.

RICH C. 
Rating:
4.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Aime was very helpful, efficient, informative, and provided several options for us to customize to our current needs. The equipment worked great and was clean. Thank you!!

Nathan N. 
Rating:
5.0

Customer did not leave a comment.

Damen S. 
Rating:
3.0

20$ after hour charge was not explained after handing keys to owner @ 4:02 pm

Kenneth Z. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
1.0

They evidently can't see a 20' truck or 2 dollies in it. Some how they checked in the 12 ft trailer attached to it and the 18 blankets beside the dollies.

DAN M. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Due to the ridiculous COVID-19 hysteria, we couldn't fine anyone to unload. Had to wait about extra day to unload, and they were understanding.

John R. 
Rating:
3.0

Customer did not leave a comment.

trenton H. 
Rating:
3.0

Customer did not leave a comment.

sonya M. 
Rating:
5.0

I was towing a small Honda Insight that sits so low to the ground that I ripped off the heat shield and some other underbelly shield when loading the car. There aren't a lot of Honda Insights out there, but the personnel might be aware that that could be a problem for the next driver. My car is old with numerous problems (one of which is the heat shield was already zip-tied together) so I'm not complaining, but just for your folks to be aware for the next person driving a low-to-the-ground car.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Very friendly service!

Kristin S. 
Rating:
5.0

The lady owner was more than helpful. Thank your

Robert D. 
Rating:
3.0

The folks there are very friendly and go out of their way to make the process easy. They are doing a good job.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
3.0

The internet check in for pickup did not go smoothly. We had to have the person in charge come to the location to help us and she was not friendly and made us feel like we didn't do something right when in fact it was her mistake. We never received an apology or anything. It was frustrating! But the truck was well maintained and suited its purpose for our move.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Shawna M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Tamera W. 
Rating:
5.0

This location( Lyle , WA was friendly and helpful. Our original booking of truck in Rufus, OREGON was absolutely horrible.They did not have the truck when we went to go pick up and the absolute worse service and organization.

David W. 
Rating:
5.0

Check in was easy and really fast.

frank V. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

parking was on a lot that was also scrapping vehicles and not marked as a uhal lot

Duane D. 
Rating:
1.0

I had reserved to use app. It did not work, location closed. Luckily someone showed up and finalized reservation old fashion way. The 2 dz. blankets i requested were not in truck. If the app had worked i would not have had them. I will not use the app ever and will not use Hunsaker oil.

Tracey B. 
Rating:
2.0

Returned unit at 3:10 pm a day early and was told I was to be charged a late fee because the attendant had left the facility at 3 pm. Also the unit was returned clean and they wanted to bill me because they swept it out. It seemed unprofessional and in business like on both counts.

Thomas F. 
Rating:
3.0

The truck had under a tank of fuel and they didn't check for damage on the truck before I left so I didn't get blamed for it. Lucky for me where I dropped it off they knew that it was damage from someone else because of stickers placed on it.

jean S. 
Rating:
5.0

Customer did not leave a comment.

dale R. 
Rating:
5.0

Tank was half full and the interior was extremely dusty

calvin H. 
Rating:
5.0

Went out of their way to accommodate my schedule so I could pick up a trailer outside of usual business hours.

Deo F. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
4.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

So helpful!!

art S. 
Rating:
5.0

Super convenient for my drop off. It was great to drop my car and trailer there on the way to unload my truck. Personnel were super nice and helpful!

Betsy H. 
Rating:
3.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Tamera W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

I was greeted with a friendly face onm a slow Sunday morning by a very nice older gentleman. He was very helpful in my rental return process.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Very friendly people here. In and out in no time at all.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Benno T. 
Rating:
5.0

Amy is the best!

Sabra S. 
Rating:
3.0

When quoting a price, they should stick with their promise. Overpriced and not very helpful.

becky V. 
Rating:
5.0

Customer did not leave a comment.

Sabra S. 
Rating:
5.0

Customer did not leave a comment.

Sabra S. 
Rating:
5.0

Customer did not leave a comment.

Shaun R. 
No reviews have been submitted for this location.

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