elise t. on 9/25/2016
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The only thing that was missing were instructions about what to do with the vehicle when you return it. They did say they would tell us, but never did. I'm not upset about it, but I called the main number to ask and was told, "I'm actually not on site, so I'm not sure where the drop box is for the keys, but it's probably near the front door." Which is fair, because that makes the most sense... But I don't know..it just kind of bugged me.
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Yakima M. on 9/24/2016
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I WAS SATISFIED OVERALL
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Jessica B. on 9/22/2016
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When I first arrived I met Jeff who was very pleasant and helpful. I thought I was going to have problems adjusting my reservation but Jeff made it painless. He showed me everything I needed and I was in and out in a reasonable amount of time. Also his coworker Manny assisted me upon my return when Jeff had to tend to other tasks. Manny was also vey helpful and pleasant. I will definitely bring others to this location.
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surej v. on 9/22/2016
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Nothing, the staff was very courteous, and took the time to explain things well. They do not need any improvement.
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Robert M. on 9/21/2016
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Nothing all I did was rent a pick up truck but it was the most easy and efficient rental I have ever made
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Joe R. on 9/19/2016
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Louis and Jeff took great care of me...
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JAMES R. on 9/19/2016
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I thank the customer service associates they got me in and out within a 25 minutes or less.
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Michelle B. on 9/19/2016
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Stronger cable tie to secure dolly. The cable tie snapped and dolly came loose when we took a turn. I was concerned that I was going to get charged for using it even though I didn't. It all worked out though. The Alsip location was very understanding.
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Monica T. on 9/19/2016
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No improvement customer service was very good
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Neal C. on 9/19/2016
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Sell propane.
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Mike L. on 9/17/2016
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It was good very helpful people
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khalilah o. on 9/13/2016
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Staff was really nice and welcoming. Thank goodness u were open so early. ??It was my first time there and had flawless experience. Will be my first choice if I need a truck or any moving needs.
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Tracy C. on 9/13/2016
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The customer service of all the individuals I dealt with was top notch. My concern however is upon return of the vehicle, I ensured the gas tank was returned to "full" and I subsequently took a picture of both the mileage and fuel level when the truck was parked in the event there was an issue. Upon closeout of my contract, the location charged a $16.00 fuel penalty. I contacted the facility and am awaiting a return call. I have pictures to validate both the mileage and fuel, and I am not pleased I was charged a penalty when the tack was returned as I received it.
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Roxanne R. on 9/12/2016
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We rented a 10 ft truck one way to Urbana
The cost was 199. Used 200. Cash then used 99.00 on my daughters credit card that was to be removed on off her card when we returned the truck
We returned the truck but they kept the 99.on the card. Why didn't we get the deposit back as a credit on the card?????? The return store was in Urbana. , I'll
I think on university??? Please reply
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alan m. on 9/10/2016
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All went very well.
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Robert A. on 9/7/2016
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make sure the truck is the right size for what you are haling by weight if possible
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David B. on 9/6/2016
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The trailer had no stand, so I had to keep it attached to the truck,
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marshall m. on 9/6/2016
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Very nice experience, look forward to doing business with you in the future.
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Stephanie M. on 9/5/2016
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The Straff here was friendly and professional
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Jose F. on 9/2/2016
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Very courteous and knowledgeable sales clerks.
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Gerald S. on 8/31/2016
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Very pleased with the service provided before and after we picked up the vehicle.
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Sonja M. on 8/29/2016
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Make sure that customer service over the phone accurately enter information. The store manager was excellent and rectified the problem but he and myself should have never been put in the frustrating position in the first place. Max was a professional and put the customer first.
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Lakesha P. on 8/29/2016
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Make sure the inside windows are clean and EVERYTHING works on the truck. I drove from chicago to texas and the cigarette lighter didnt work so I couldnt charge my phone!! Also I'm pissed that U-Haul couldn't send someone over the the 89th st location to pick up the trailer I rented!! This was a total inconveince and waste of gas!!
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pat g. on 8/29/2016
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Move the location closer to my house, other than that , it was great!
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Michael S. on 8/28/2016
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The equipment was not ready to be released, parts had to be switched between trailers so that all the parts worked right.
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