MICHAEL T.
Loved the after hours drop off nice and convenient!
Customer Reviews for Lyles Ford Mercury
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lyles Ford Mercury
TANA W.
Very quick speedy friendly and welcoming
Ramona G.
The cab was stinky and looked like chocolate drink had been spilled and not cleaned up. I wanted a ramp but didn't ask for one. I thought it had one.
ALLEN T.
We wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!
Derek S.
They need to check the trailers before they give them to the customer my driver side front tire had Cord showing when I got it then they blamed me for someone stealing it after I put it back being a honest guy and never stole anything in my life let alone a tire. I will never be going to this place ever again.
Jane S.
We were greeted by personnel who removed the trailer and did all the work. They prepared the close of the contract. We never had to get out of the car.
David P.
Everything went smooth! Thank you:)
stuart C.
staff were great. they were friendly and knowledgeable. great experience.
Jody H.
After hours
Derek S.
Staff was very helpful and made the rental process easy.
Todd C.
The only problem I have is that 2 days after I had already made my agreement with U-Haul, my drop off location was changed and unavailable. I had to spend more money and inconvenience the owner of the vehicle that I used to pull the U-Haul trailer and inconvenience to myself. I would not use U-Haul again unless I had no other option. If U-Haul cares about its customers, some sort of compensation should be given.
Floyd C.
Make sure U-Haul is doing the proper safety inspections on equipment. Before you take it.
Jodi E.
Lyles Ford was great, we needed (2) 26' trucks and they were there and ready to go for us! Very much appreciated not having to go farther to get the trucks!
Reda D.
Owner was visibly annoyed I came at his lunch hour. I was there 12:15. He loaded my car on the trailer hastily. One side, he didnt line up the strap so it kept coming off until I figured out how to align it. Then he never bothered to put on the back up chains that secure to bottom of vehicle.
Ann B.
Excellent service
Jeff M.
very nice people to deal with and very helpful
Joseph K.
This was actually the 4th location we had to go to get the truck. The first (Kramer Hardware in Clear Lake), did not have a truck and transfer us to P&T Auto in Mason City. P&T contacted us on Thursday saying they would not have a truck until Saturday @ 9AM but were not open until 12PM. We called UHaul Dispatch and were directed to go to Belmond. This place had a truck, but no one knew how to sign it out. We had to go to Lyles Ford in Eagle Grove, an extra 60 miles out of our way. We were at least able to get the truck a day early and returned it two days early.
JACK K.
Everything was GREAT!!!!!!!
Mark P.
The lady I dealt with was very nice and explained the entire process to me in detail!
brad T.
Great staff and helpful
rony R.
The only thing that I didn't like is the fact that no one is around to help you detaching the trailers, They just tell you to go to the parking lot there and drop it off!
Mark S.
I was very impressed with the people at this location, very friendly, helpful and got me on my way quickly. I was disappointed in that I had to drive 40 extra miles each way to pick up the truck when I was promised a truck in Algona, rather than Eagle Grove. The phone person who rearranged my pick up told me I would get a $50 guarantee and reduce my per mile to $0.59/mile but I was charged $0.79/mile and they didn't know what the $50 guarantee was at the Eagle Grove location.
Dennis W.
Very good
Diane C.
We pre-ordered a dolly and 12 blankets then switched to no dolly and 24 blankets. It was a bit unorganized.
JACK K.
Nothing.
ROBERT L.
Easy drop off location.
John R.
Location was very helpful, knowledgeable and pleasant to deal with.
PAUL P.
nothing this location is excellent top notch pleasure to do buisinees with thanks
Karin S.
He unhooked the trailer for us and was very personable and friendly.
Travis W.
Very friendly staff when dropping off equipment.
Ellis M.
Lyles has been in business as long as I can remember, just a part of the community.
CAROLYN M.
They were very helpful to coordinate pickup time. Also great at getting it hitched and set up for safe traveling.
SANDY J.
I said a reservation in Algona Iowa and had to drive 42 miles to pick up the track and 42 miles back and was charged more than I should've been there is absolutely no reason why I should have to drive an hour awayto pick up a truck when reservations were made in advance that should be the facilities responsibility the whole procedure is very poor and if and when I move again U-Haul will not be the company I you that is the second time in two weeks I had to go somewhere else to pick up my truck
MARK R.
Thee back to the center seat was banging on the back window! I took 3 pieces of duck tape, and started from the back of the seat to the front of the seat- it worked. No cranks to roll down the window, come on! Hard to adjust mirrors with one person operation! Pleased with everything else!
WILLIAM B W.
Was not a will put together place. the sales person was all over the place. having a hard time, getting things done computer, next time I will go somewhere else to due a rental. And drop place was no better, I think u haul is dropping the ball on place to rental. Not a good deal all the way around,
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