I was originally supposed to pickup in West Point,MS. I received no phone call stating otherwise. When I got to West Point, the man Sid he didn’t have a trailer to give us. His records said we were to pick up in Starkville,MS. No one ever let me know this. He was very helpful and found us one in Columbus,MS which was more on our route. This was definitely an inconvenience and made us late arriving to our destination. To clarify, we had no problem in Columbus. He was great!
Aimee B
Customer Reviews for M G Renting LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible horrible horrible experience. The truck they gave me was two sizes bigger than the one I had a reservation for. Trying to manover thru New Orleans on Mardi Gras weekend in that huge truck was a nightmare. They changed my pickup location the day before to a place an hour out of the way. Which ending up adding two more hours to my overall trip thst day the was already an 8 hour drive. They changed me an additional $87 when after I dropped it off even though I returned with the same amount of gas. The reservation costs me almost a thousand dollars for some reason!? When I had the exact same reservation a year ago when I moved to New Orleans it was only $478. I will NEVER and I mean NEVER use U-haul again. They have completely forgotten about customer service. They are such a large company and have such a monopoly on the market they don’t care about their customers at all. If you are reading this, plz consider going with a smaller moving company or someone local. I can not stress this enough. U haul doesn’t care about you.
Hunter SI planned a move as many people do but, also I accept a small amount of the responsibility because of a holiday weekend. I did not get a call from the renting location or any type of contact and didn’t know I actually had a confirmed rental until the afternoon of my rental day and that only happened with assistance from the major U Haul location in the city. I never saw the guy who owned the rental location it was at a gas station and the manager I guess photo copied my license to the owner and I did everything over the phone with him it was a smooth process but really never had that experience always rented in person. I said yes to renting here again if it was the only availability since there is a major U Haul location in the city that does 97% of the business there but, they had no availability. I have always had good experiences with U Haul but think I will stay away from the “part time” U Haul locations.
ronnie gThe drop off location was closed when we arrived. We followed the instructions on the U-haul app and we had the trailer dropped off in a timely manner. It was an easy process to follow. However, with no one at the location we didn't feel comfortable leaving the blankets or furniture dolly. So again we had to find another location to drop off the items. This was a Sunday and no fault of the drop of location, we had to leave the items somewhere because we were leaving for out of town on Monday when they would be open.
Gerald SThe customer service rep was so kind and went out of her way to assist me in reserving and getting the trailer. She provided incredible service.
Tyson MI thought, at first, when I had to go online to reserve a trailer, that it would be an impersonal transaction, because I like people and I like to KNOW that I REALLY reserved one. Well, I was wrong! My experience was quite the opposite. Very personal service from beginning to the end. I did have to call the reservation line with questions, and it was clearly written on the site. From my first call, then another to extend my reservation, service via the calls was exceptional! Very pleased and will let others know if given the opportunity. Job well done! Thank you!
lisa bOnce of the ratchets was broken and unable to unwind strap.
James WThe lady that helped us was very helpful and friendly but the store was dirty and unorganized.
Paxton AThis is the worst uhaul experience/ location ever. There was no personnel or help to unhook this trailer and I am 7 months pregnant. This is the rudest facility (gas station) who is the location, they will not help or assist in any way. My ENCLOSED trailer was already duct taped and leaking on my personal belongings then there was no help at all at the drop off location. DO NOT RECOMMEND.
Jessica VGetting checked in and out was extremely easy and quick, people friendly and equipment clean and ready to go
Donnie SThere was no one available to handle the rental. Had to wait 20 minutes for them to get someone on the phone to handle the rental. The person on the phone was having to yell at children during our call Had to wait again for someone to verify the hook up was correct after I hooked it up Had to wait again on the return for someone to figure our what I had rented and check it in Was charged for an extra day when I have a picture verifing the time I dropped off was before it was due Was also charged for insurance that was turned down. This UHAUL location appears to me to operating well below UHAULs standards. We are contesting the charges.
Brian EVery friendly people. They were helpful, but, did expect me to go online to set up the agreement. It all went well. I'd go back...probably will eventually.
Scott LJust have more trucks available with the size you want
Shannonn CI saw the rows of UHaul trailers in a parking lot next to a corner store a couple of buildings away from where I expected to drop off our trailer according to the map. I did a u turn where I had passed it up and went back to the corner store and parked it on the lot with the others. It all worked out in the long run. Uhaul's app kept on locking up so we just went online to check out. It was a Sunday return.
Scott LInformed them of ticket I received and they gave me no help at all.
Stacey LHe was very welcoming. Me not being from here after I fueled up the truck he said just park it in front and I’ll take care of the rest
Michael LBetter customer service
Kanaiya JNeeds faster internet services.
Dedric BEmployees need to be more helpful.
kevin mThanks for helping get my college grad home safely.
Heath CAfter Having a reservation I still had to wait 30 minutes for the person to complete the transaction because he left for a bank run
Breana CFriendly staff but inside of truck had ants. Someone left a little food on the floor. A can of Raid took care of the problem.
Anthony RI was cheated in the beginning , the gas hand wasn't on 3 quarters & I took pictures and notified The local Uhaul & some one on the phone @ uhaul & still had to pay ffg or 6 gallons , I wouldn't refer Uhaul to my enemy if I had 1 ! I was robbed with out a gun present
Everett JKeep the young lady that's there she is awesome she made sure we where alright!!!
vernell tassociate was over an hour late to pick up trailer and when I returned it the next associate didn't come out to visual the trailer because "its hot out there"
paul cIt was difficult to locate the pick up location.
Lucy WBetter Direction to the office
Hollever BWe had hard time reserving our trailer , and then we called this location and Moe help us and he made sure we get the right equipment, Thanks Moe !
Mustafa KThey need a sign with the company name on it
JAMES G