Ardith T.
Customer did not leave a comment.
Customer Reviews for M37 Auction
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of M37 Auction
CARL MICHAEL R.
Wish the trucks had Cruise control. We traveled to thousand miles it would've been nice I have cruise control on the highway. Other than that everything went very well thank you.
RHIANNON NICOLE C.
Just amazing! Upfront pricing, real clear explanations from the door to the time you return it. Super annoyed I used Penske for short trips in the past; I've wasted a lot of money over the years. Won't make that mistake again now that I know how great Uhaul is for short trips. Thank you again for helping make my "new home" moving in experience a smooth memory of the past.
elizabeth Y.
The vehicle was gross, I sat in a seat covered in dog hair, if I'd had an allergy we couldn't have completed the rental. Store was messy and no masks enforced.
LAURA MARIE P.
This store needs to be cleaned up. There was a lot of things that were laying around that either should have been placed on a shelf or a storage room. Very cluttered. They did not have the blankets that I had ordered, but took it off my bill. The gentleman that helped me was very nice and friendly. I appreciate that.
CHARLES A M.
The staff here are extremely helpful and knowledgeable about their U-haul equipment. Always happy to rent here.
MELANIE JEAN W.
Much easier than I thought it would be! Convenient as well. Love being able to use the app to take pictures inside and out!
Garth L.
24/7 website was slow. reservations were cumbersome. Almost went with another rental due to the website and reservation system. The 24/7 concept is desirable, and convenient.
RICK ALLAN M.
Very nice experience, people very friendly and helpful. Will rent here again!
Brad H.
Everything was fantastic!
BOB N.
The truck share 24/7 online system is very cumbersome and I experienced significant issues. My sign-on did not work for days until I had Customer Service change my account to a separate email. I was more than 30 minutes late for my truck pick up, so the system would not let me access the codes for the lock box. Nowhere in the system did it warn me of a 30 minute window for access. I needed Customer Service to again help by changing my pick up time.
David M.
Online return app would not identify location when returned, but called number on door and left message. Owner called back next day, very polite and helpful...
Julie W.
Focus more closely on fulfilling all requirements of the customers needs. The person misspelled my name and email when I was making my reservation to rent the truck. I did not receive necessary communication from U-Haul about my reservation. I had to call M-37 Auction back and ask them to correct my name and email address spelling so I could get important information emailed to me. It caused me unnecessary concern and worry at a very stressful time. I feel that M-37 Auction did not spend the proper amount of time insuring that everything was correct when I made my reservation.
Tim R.
The gentleman that assisted me with the rental was very knowledgeable and efficient. Having said that...I cannot begin to explain how cluttered and nasty this location is.
Josh D.
Updated the system
Donald L.
The UHaul website continues to under perform. Returned the cargo van after hours and tried over 2 days to complete the return notification online with no success. The M37 Auction people were quick and helpful with the check-out of the vehicle. Will definitely use them again!
Audrey N.
Before you tell someone there is no additional charges for an extended rental please check further in to it. I was automatically charged $300.00 and that was a complete surprise since twice I talked to the staff and was told there was no additional charges.
Eileen G.
It was very busy at this location, however the people working there were very helpful and friendly.
patrizia S.
I was charged 196 miles for a 50 mile round trip. My credit card had two charges on it. I was charged a safemove fee which I did not authorized. I was also charged for two days when I had the vehicle for four hours. The district manager of Uhaul was spectacular and corrected the problem and billed me the correct rate of $77.
Kelsey E.
I ordered a clothing box and never received it and our estimate was I believe $159-ish and our bill was over $200. I did make contact with the company and they were very nice and said we would have extra time to pay the remainder of the bill.
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