Customer Reviews for M-64 Truck & Auto Repair
(U-Haul Neighborhood Dealer)

136 reviews

1009 W State Hwy M64   Ontonagon, MI 49953
(@ Old Norwich Trail)

(906) 884-6745

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 884-6745

1009 W State Hwy M64
Ontonagon, MI 49953
(@ Old Norwich Trail)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kit D. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
3.0

Well, I understand not everyone knows how to check out uhauls, but the front desk was stacked with papers and unorganized, the vehicle I was supposed to get, they couldn't find the key. So they gave me another one eventually. Just clean up a bit and have someone on staff who knows how to do it and it would have been a simpler process

MEGAN RAE C. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Thank you for a fast and painless drop off Barry, I appreciate you!

Cindy W. 
Rating:
2.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

I didn't realize my supplies would be shipped separately so maybe make that clear as I thought they would be with the truck. Please honor Dave's on Ballard in Wisconsin fid 53 years of service!!!!

Peg C. 
Rating:
5.0

They need faster internet service or newer computers... he had alot of trouble connecting to the site it kept timing out. Even though he had trouble I am still impressed with service

Gregory B. 
Rating:
5.0

Awesome experience dropping off my rental ! Checked it over and told me all looked great !!!

kim S. 
Rating:
3.0

1) Plenty of equipment there, which would have been good if I were moving from Ontonagon. Why not send some of those trucks down to Marquette, where they are needed? 2) I was required to drop off the truck at 9:00 am but the location--a NAPA auto parts center--wasn't open yet. Not a big deal, as far as I was concerned. 3) Clean and inviting? It's an auto parts store, in addition to being an auto repair shop, so, I dunno, you tell me! Stuff like that doesn't bother me, but hey, you asked!

Lyle P. 
Rating:
4.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
5.0

Customer did not leave a comment.

JERRY BERNARD R. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Lets address your incredibly poor computer registration it was the absolute worst and your toll free assistance when registering really sucked. Fortunately real people at the pickup and drop off points were incredibly helfpuf. But everthing else was a total nightmare. I would never rent from Uhaul again. You got some software designer that is a complete idiot. You need to redo your whole system

Chuck H. 
Rating:
4.0

Customer did not leave a comment.

ED P. 
Rating:
5.0

Customer did not leave a comment.

Cyndi B. 
Rating:
4.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
2.0

Unfortunately I didn't take a picture of the mileage on the truck. I drove it a total of 14 miles, but the contract showed 83 miles. I returned it the same day later that evening.. when filling it up I couldn't even put in a gallon of gas. I asked for them to double check the mileage and I received no call or email. This was double the expected total. I know if they were to double check their records it would have shown an inaccurate starting mileage. I hope it was just an oversite and not something that regularly be happens. Although when I picked up the rental the customer in front of me was also asking why they are being cheese twice as they already paid. Thank you Dave Decker Unfortunately, I didn't take a picture of the mileage beforehand, but I assumed they would double check and not charge me extra.

dave D. 
Rating:
5.0

Great service! Friendly!

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
3.0

Barry was very nice.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

TONY LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Very professional Notified them of issues

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Roxie A. 
Rating:
5.0

We requested a pick up in Houghton, MI and were contacted three days in advance a trailer was not available. Unfortunately, we had to drive 40 minutes out of our way to find a trailer. A little stressful.

Catherine R. 
Rating:
5.0

Nothing, everything was great

ROB M. 
Rating:
5.0

I know Barry and when I asked him to take care of a detail about the transport (in my initial reservation but later deleted it) he was very helpful and assured me he would take care of the necessary paperwork.

Gladys F. 
Rating:
4.0

After hour return needs work.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Tara F. 
Rating:
4.0

The business was grossly understaffed (2 out of 3 employees had called in sick) , but the employee (Zack) who was there worked hard to get us our reserved trailer. There was a delay of about 45min dealing with U-Haul by computer as the trailer( which had been delivered the previous day) had not yet been cleared for pickup. Zack helped with hook-up and got us on our way. No problems during the trip.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Cynthiamarie B. 
Rating:
5.0

Customer did not leave a comment.

Tara F. 
Rating:
5.0

Customer did not leave a comment.

Tara F. 
Rating:
4.0

Customer did not leave a comment.

joe R. 
Rating:
5.0

Everything great!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
3.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Tish and Barry were friendly, courteous and helpful. The return was handled quickly.

Conrad S. 
Rating:
3.0

Trailer has seen its better days.

John B. 
Rating:
4.0

Customer did not leave a comment.

mary pat H. 
Rating:
4.0

We did an online return, since we had returned the truck just as the business owner was departing. When we had a problem with a set of keys locked in the truck after we dropped the truck keys in the drop box, the owner immediately returned to the site to assist us, which we greatly appreciated.

Mary Ellen P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Would highly recommend renting from Them

Don M. 
Rating:
3.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Great service.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

charles T. 
Rating:
4.0

Customer did not leave a comment.

Mary Katherine F. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
2.0

I would only recommend it because Barry, the store owner, is very nice. The lady that works there is super slow, cant spell and took my order wrong, she ordered it for 6 hours when I asked for a 2 day rental but I had it back in 1 day. The next day Uhaul was contacting me looking for it because it wasn't back in 6 hours.

ERIC B. 
Rating:
5.0

Good people

Don M. 
Rating:
5.0

The clerk at check out was very patient, seemed like it was very complicated to get thru the whole online procedure.

michael M. 
Rating:
4.0

Approximately one month before picking up the trailer, I reserved a 4' x 6'. I called one day before and they did not have one. They on the day of the pick up gave me a 6' x 12' for the price of the trailer they did not have after a call to what was thought to be regional management. They helped me hook up and made sure all was well. The trailer pulled well a potential poor experience was turned into a good one. Yes, it was bigger than needed or wanted, but worked out. To improve customer service, be sure to have the trailer ordered on premises.

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
2.0

Check your pricing i really think I was over charged 204.00 dollars two days in a 5+8 trailer never again will i rent from Uhaul .

ron M. 
Rating:
5.0

The best customer service ever. Made a few customers for life

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

I would have rented a car carrier (I have a car to move from Marquette to Ontonagon), but none were available. I'm going to use my own flatbed trailer.

Hans V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

julie C. 
Rating:
5.0

M64 was very accommodating and helpful. I would recommend them to friends and family that need Uhaul equipment and support.

Vincent M. 
Rating:
3.0

My brother actually dropped the truck off at this location so I don't have personal knowledge about the site.

Cheryl J. 
Rating:
3.0

Customer did not leave a comment.

Matt E. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
1.0

I didnt recieve my vehicle on the time promised. The owner of the facility didnt have a dedicated computer for his U Haul business, so I had to wait for him to use his computer for his NAPA auto parts transaction, all in all I waited for an hour and a half for my vehicle. It threw my whole day off . Plus I was paying for movers by the hour. He wasnt very knowledgeable as far as running the u haul business itself. I should have received the bonus for not receiving my vehicle on time, and having to wait sooo long. Never again U Haul. This location was on M- 64 in Ontonagon, MI

Annamarie R. 
Rating:
3.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

People were very nice.

michael M. 
Rating:
3.0

The tail lights did not work, or the trailer was not equipped with them. The blinkers and brake lights did work however.

Devin G. 
Rating:
4.0

Make sure all lights are working

Kathleen M. 
Rating:
5.0

No fuss,no problems..Couldn't have been any easier

john L. 
Rating:
4.0

Customer did not leave a comment.

MICHEAL W. 
Rating:
4.0

Customer did not leave a comment.

glen B. 
Rating:
5.0

Customer did not leave a comment.

CHAD P. 
Rating:
4.0

my original truck pick up was to have been in Laurium, 2 hours away, but uhaul gave my truck to someone else. Said my reservation was not a guarantee! Had to pay 2 people $100 to get my truck from Ontonagon. Never again will use uhaul.

BARBRA B. 
Rating:
3.0

Customer did not leave a comment.

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

JO ANN M. 
Rating:
4.0

Customer did not leave a comment.

LAURA B. 
Rating:
3.0

Customer did not leave a comment.

RYAN F. 
Rating:
4.0

Customer did not leave a comment.

LIZ P. 
Rating:
1.0

The employee was running his primary business and was having a busy day. Other employees were standing around not doing anything while I stood there waiting for the person at the desk to finish helping other customers who came in after me because they were there for his primary business. I waited a long time, and the employee did not end up checking me out anyway after all that waiting. He said he was too busy and would just do it in the morning. I had requested that he look at it before I leave to make sure it was clean to his standards to avoid a cleaning fee. He did not have time to do this. I had this weighing in the back of my mind for days, wondering whether he remembered to document that I had returned the vehicle and returned it clean and on-time. I never received confirmation. I also never had to sign anything at drop off saying that I had returned it and when: I specifically asked if I needed to and he said he didn't think so and did not seem too sure. It was a little stressful not knowing whether I had completed the process correctly and accounted for the safe, timely, and appropriate return of the vehicle.

STEVIE S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Barry, the manager, is one of the best for customer service and reliability as the rest of the staff.

JOHN B. 
Rating:
1.0

THEY DID NOT PROVIDE US WITH PAPER WORK OR GO OVER ANY DAMAGE ALREADY ON THE TRUCK.

JANET F. 
Rating:
4.0

Customer did not leave a comment.

jim C. 
Rating:
5.0

Customer did not leave a comment.

MARSHA M. 
Rating:
4.0

Customer did not leave a comment.

ANN C. 
Rating:
3.0

Customer did not leave a comment.

John F. 
No reviews have been submitted for this location.

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