Customer Reviews for MA Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

Lubricate the lock Tell the dealer to be available. Phone goes straight to voicemail and it's too full to leave a message

Rating:

3.0

Was over charged

Rating:

1.0

This was by far my worst experience with Uhaul. When we picked up the truck, the worker said that everything needed to be done online, and was not very helpful. After we finally got checked in on our phone, we still did not have a code for the lock, which, the front desk worker than provided us. When reviewing the truck, we saw that the tires were looking rough. We pointed it out but were told to call Uhaul if there was an issue. We also recieved the truck with less than an 1/8th of a tank, and were told it was our responsibility to put extra gas in it and a credit would be given. This caused us to have to stop prior to doing the move. After we loaded, and on the way to our destination, the left front tire blew. We had to call support. They were helpful, but the replacement didn't arrive for almost 3 hours. When the technician was there, he said the front right tire was in bad condition as well, and told us we should call in a replacment for that as well. So we did, but they did not come out until after 10pm, with another 90 minute delay. Overall, it was a rough experience.

Rating:

2.0

I could never get anyone on the phone , no matter how many times I called. The response on the phone was either helping a customer or the mailbox was full and couldn't take any messages. Dana Finney

Rating:

3.0

The store employee was very nice. The problem is that she was new and the only one there. She had no clue how to receive the rental. She had to call somebody. Spent about 30 minutes trying to check in vehicle.

Rating:

3.0

I had a LOT of issues, but none of which are with the pick up/drop off location, but with Uhaul as a company. Also if you are needing a ramp to load, make sure you clarify the truck will have one. Never in my life have I seen a Uhaul without a loading ramp.

Rating:

5.0

We had some issues with the uhaul app during pick up but it was easily handled going into the store.

Rating:

2.0

This location was very far from my preferred location.

Rating:

3.0

The truck did have a slight leak in the roof that got several Items inside wet when it rained.

Rating:

5.0

This was some of the best service I've ever had and will recommend them to others.

Rating:

1.0

This was the most horrific experience of my life. I will never use U-Haul ever again.

Rating:

3.0

The store was cramped and not very inviting.