Absolutely nothing, clean place and great people!
michael e
Customer Reviews for MAK Repairs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Moble app sucks took about an hour th get the truck
bryan hThe business was great and everyone there was friendly.
James AThe staff was very friendly and helpful to me and my family.
CHARLES MGreat people at the Hebron store A+A+
Dennis WAAA+ UHaul dealer!!!!
David MVery friendly and quick pickup and dropoff.
Robert SI don’t know maybe give a choice of a split four-way or Subway in case people don’t get one of the other but I was extremely pleased and everything was awesome thank you. Great working with the gentleman with Hebrew and he was very helpful.
Ray SMike went above and beyond .I highly recommend them for all services
John VNothing needs improvement. Customer service was excellent! We went there in person to do the final paperwork and everything was done over the computer. The whole process only took about 10 minutes plus with keys in hand we were ready to leave for our destination.
john fImprove nothing. The owner and his Son make this a 5 star business. Will rent there again! David Moore
David MThey were so kind to me. They really came through when I needed a truck.
kristine wAgain, my preferred location to rent U-Haul equipment from. They are the best. kind, courteous, fast, and pleasant to deal with.
Philip HMAK U-HAUL rentals is awesome. They are proficient, fast, courteous, thorough, and very friendly. They are my favorite rental location and I would definitely recommend them to anyone renting in this area.
Philip HFolks at MAK in Hebon are very easy to work with.
JOHN OLove this place- 3rd year in a row dropping off the trailer here.
Margaret ANothing
Thomas BCoffee?
George HMak repairs did everthing they should for us, communication was excellent.
ANTHONY HRented from mak. Everything was ready when I picked up. The workers are so sweet will definitely use them again.
rhonda rTrailer had dry mud and dirt on deck from previous rental. Ratchet tire down worked hard. Little wd40 went along ways.
LAWRENCE ENothing
Antonio LYour software is a little glitchy. Information I had completed On-line had to be reentered at the U-Haul location. Lost time!
John CI feel nothing needs to be done.The gentlemen I dealt with was very customer friendly.I will use this location again in the future.
Tomasa CMAK went out of there way to have the trailer there for me. As for Uhaul themselves well if they have a trailer or truck that is going to be rented for multiple days and they say its a local so you have to go get it somewhere else is not good. no one wants to travel 1/2 hour to 1 hr one way to get the item they are renting.
Dale SThe overall experience was good. I did try and check the vehicle back in after hours and the U-Haul website repeatedly timed me out. The location and owner were wonderful the U-Haul website needs some work.
Kelly SJust keep doing what you are doing. Cant improve on perfect!
VICKI KFriendliest people! Great hours! Would rent here again, even though it is not the closest location to us! (We were rerouted here by UHaul when locations closer to us did not have what we needed or opened much later than we wanted). We had a great experience renting here!
Valerie TNice people to do business with. Real helpful. Will use there services again and recommend them to my family and friends.
Thomas MCALLED AT THE LAST MIN AND GOT RIGHT AWAY NO TIME AT ALL WAITING VERY HELPFUL AND FRIENDLY
GEORGE MKind not agreeing with sending private information via Email but overall went well. Thanks
Jose AGreat service
Jason SI was charged $128.00 on the day of rental when it was suppose to be $53.00 I showed the lady the transaction on my phone. She then said it was my banks fault. I contacted my bank and they said it had nothing to do with them. I showed up first thing Monday morning to see if they had figured out a way to resolve the issue. I was told I needed to contact corporate. Was also told I’d get a call from a manager and it’s been hours with no call from them. I have spent hours on the phone with uhaul customer service and my bank. And still can’t get uhaul to get their shit together and refund my money. Absolutely disappointed with uhaul as a whole and do not plan to ever use them again and will be sure to tell everyone I know about this poor experience with uhaul.
Dave HI can't thank you enough for being able to return the truck so close. Thank you.
BONNIE DIt was not the fault of MAK Repairs. It was UHAUL and customer service
Karolyn SCharged without evidence of damage?
Michael kI had rented here in the summer, owner provided excellent customer service. Unaware he was closed Saturday, I called Valpo & discovered I could rent through the same company on-line! We were only moving furniture from Hebron to Kouts. The process was great except for being slow for someone in a hurry. Thank you! Martha M.
Martha MVery nice and helpful people
Joe RStaff was very helpful explaining the 24/7 option. I was able to pick up vehicle after hours.
Timothy Rit was all good the way it is
james gYour app is absolutely horrible for after hours returns. When I was unable to get the app to work, I called customer service and requested a call back after the recording stated that the wait would be 52 minutes on the phone. Left all the requested info. and never got a call back.
Timothy BNot a thing needs to be improved. Top-notch operation!!!
DANIEL MThe original location for drop off was supposed to be 24 hours...I got there at 6:05 pm to drop off and it was a locked lot with no way to get in. After a 48 min wait on hold I was able to get ahold of uhaul customer service and they were able to find me another drop off that was actually open..wasted alot of time trying to drop off trailer,very unsatisfied with that part of it
Sean Rit was too far I drove at least 30 miles to get it and back to my loading spot... and got charged for it
Alexandria CReserved my moving truck in advanced online and received confirmation it would be there at the Roselawn location. Day of moving our truck was not available and we were told there was not one within 200 miles. I will say the gentleman working at the Roselawn location really advocated for us on the phone with U-Haul. We had to drive out of our way and had to take a smaller truck but he figured something out for us and also asked UHaul to reimburse us. We were so thankful for him. He fixed a major issue that U-Haul caused and even got us money back. We would not recommend U haul again but definitely the rental place in Roselawn for other needs. U haul did refund as they said they would but we would have really been in a bad situation and I wouldn't want that to happen to someone else
Michael Rthe front end of the box truck we rented was not in good shape. We had the truck loaded and the front end would shake when we approached 50 mph. It was quite scary to drive.
Tricia HEveryone was very nice and helpful.
Timothy LGood helpful people!
John TThis location was great, but we shouldn’t have had to travel an hour outside of the city to pick up a normal truck
LOUIS MThe people at this UHaul site were friendly and courteous and efficient. The truck that we used was clean in both box and cab, and it drove well on the open road.
Jim SGreat customer service. Very knowledgeable and friendly, excellent maintained equipment.
William FExcellent client service, excellent equipment !
JOE DEverything went well. Truck was ready to go. Excellent customer service and woundful experience.
Ginger SThe truck was clean and damage free but the power steering wasn’t working properly Nd a smell of antifreeze came through the vents while using the defrosters
James A