Customer Reviews for MCC
(U-Haul Neighborhood Dealer)

Rating:

5.0

thank you best service

Rating:

2.0

I was told that i had until 8 PM to drop off the trailer and I would not be charged another day if I drop off after 5 pm. Was not true now I am being charged for two more days one of which I paid for already over the phone when I extended my rental.

Rating:

3.0

Very friendly proprietor.

Rating:

4.0

It can be a little bit of a challenge to get in and out of that property. I definitely recommend bringing at least one friend to help guide backing up to navigate the space. Ultimately, super convenient location for my needs, so totally worth the extra maneuvering, and I very much appreciate the local neighborhood UHaul spot! Thanks!

Rating:

1.0

Charges for services that I did not order were added to the bill.

Rating:

3.0

I would never rent that Auto Transport again I need someone to call me tomorrow 503-539-3615 or 971-770-6628

Rating:

4.0

Convenient and expedient location.

Rating:

2.0

The gentleman running the location was polite and friendly, however, the trailer door was rusted shut and I was only able to use it one time before it jammed. I left the door open when I returned it to unjam it. I was not offered a refund.

Rating:

4.0

The gentleman who helped us was excellent. The site itself would be better if it were less muddy.

Rating:

5.0

The experience was excellent and thank you for all these services.

Rating:

3.0

Maybe better signage?

Rating:

5.0

This guy was great, easy drop off, no issues

Rating:

3.0

I placed my reservation a day prior only to be told that It wasn’t available..? The man who was working wasn’t happy after questions about the trailer after I told him I’m picking a large car. He started to act as if he didn’t speak English! If you ask a representative from a company question don’t act as if you don’t speak English. Straight Rudeness is what this establishment represents.

Rating:

3.0

The owner was friendly. The use of the app on the day I reserved the truck was a pain in the ass. Unfortunately I arrived late for pick up at the location. In order to modify contract, i was connected to.truck services I believe. It took 7min to wait to speak to an agent. From there it took literally 57min to complete the call and check out truck. That process is entirely too long and frustrating to individuals that have time constraints, and laborers ready to load truck for move. My fault for being late, but ridiculous to have to go through so many steps to modify service and be on the way. Steps such as taking a pic of ID and a pic of yourself should be allowed prior to pick up. Form.of payment is another item that could've been entered prior. In other words make those required contract steps available earlier so the customer can complete prior to pick up.

Rating:

1.0

Overall, a very poor experience from start to finish with this location. Poor signage, very minimal conversation when I arrived as the first person to pickup the vehicle. When I returned, the location had closed (which I expected) and it was very poorly lit, very muddy in the parking lot and a 45 minute ordeal ensured with the Uhaul app which crashed and wouldn't advance to complete my vehicle return. I had called the 800# and could never get to an actual person despite being told by them previously, "the app is easy to use and you can return the vehicle with if its after hours". The app required multiple photos to be taken (what a hassle) as it was dark, muddy, not a particulary nice area to begin with and after 10 hours of moving, I had zero patience in this long drawn out process. The final amount due came up on the screen but I never got a confirmation it went through so I called the 800# again on my drive home to confirm I was actually finishing the process. I will not use this location again and think twice before renting from UHaul in the future.

Rating:

5.0

Very friendly courteous and helpful! Ty

Rating:

5.0

So far everything was great, easy, and fast

Rating:

5.0

Great experience, representative explained the process, and got my trailer hooked up quickly. Return process was easy!

Rating:

5.0

Good man. Helped me back up my vehicle in a right spot and allowed me to clean up before turning in my vehicle. Well maintained lot and a friendly person.

Rating:

5.0

I rent trailers regularly, first time this location came up as an offering. SO CONVENIENT like our own neighborhood place. quick and easy check out even quicker check in. Will look to choose this location for my next rental for sure, so close makes the chores so much easier.

Rating:

1.0

We rented a 10 ft $20 truck reserved for 24 hours was supposed to be like $60 we had the truck for 5 hours went maybe 15 miles tops and got charged almost $120 the guy never mentioned any fees or even the $160 hold that was out on my wife's card. Should of had better communication skills and told us about the hold and extra fees guess next time we move it's Ryder or Budget! Smh

Rating:

3.0

After trying to reach this location by phone, no message, no recording. Called uhaul to verify this location was still operating and open. Was told they were and that they were open. Arrived at location to find that no one was there.and called a number posted on the door. Was told they were our of the country. Leave trailer there and take a picture very unprofessional.

Rating:

5.0

The owner was very friendly. Used the truck to get rid of lots of unneeded stuff. Everything was great! Thank you

Rating:

5.0

The Manager was Great. Definitely would go back !

Rating:

5.0

I thought the rental would be a disaster. it was not in any way. in actual fact, we were safely hooked up and down the road in several minutes. on time, on budget, all good. perfect. Thank You.

Rating:

3.0

Would be nice if the area had better lighting wjen returning at night. Trying to back a trailer in was a little hard with the lightning that was there

Rating:

5.0

The owner was super helpful and efficient.

Rating:

5.0

Wall tie downs could have premade loop straps to help with securing items.

Rating:

5.0

Very easy to rent, & return. Friendly & convenient. Will use again.

Rating:

2.0

Hidden fees, I was also charged for gas even though I filled up

Rating:

5.0

Everything is oky no complaining

Rating:

5.0

The gentleman that assisted me was very helpful and kind!

Rating:

5.0

Great job and thank you

Rating:

1.0

I was given the vehicle at just over half a tank of fuel, i drove the vehicle 20 miles round to get a mattress. I was charged $51 for 9 gallons of fuel. I did not use 9 gallons of fuel in my 20 mile trip. they filled their vehicle up with my card

Rating:

5.0

Flexible staff helps me solve my reservation error.

Rating:

1.0

Guy wanted me to park the trailer and truck for him, the lot was tiny. I had to some where, told him I couldn’t park it for him, he made it seem like I had to. Ended up leaving, while sitting at the light I look over and he’s driving the truck and auto transport over a set of wooden stairs. I’ve got photos of it in case he tries to say I damaged the rental. -robanly will never use U-Haul again sadly, this experience was just the worst. Think U-Haul should stop having these small little business represent the company and have actual U-Haul stores

Rating:

3.0

Received worn out 5x8 trailer with liquid stain/puddle on the interior. Trailer did not have functioning driving lights at night (faulty wiring). Location needs pavement (currently gravel roads) and updated equipment. However, service was adequate.

Rating:

5.0

Website is misleading due to furniture dolly needed to move furniture inside truck is different from what was given. Originally reserved off Everett mall way And was routed away when I updated my time I found this out when I showed up at Everett mall way. I had to go across town that put me behind schedule which pressured me into getting a dolly to move up the ramp of the truck

Rating:

1.0

Engine light was on the truck but it did run ok. The person renting me the truck told me to fill up the fuel from 1/8 tank and I would be reimbursed. I was only partially reimbursed.

Rating:

4.0

Nice customer service very helpful

Rating:

4.0

Excellent location being close to my home. Parking lot is pretty tight to turn a trailer around for parking.

Rating:

5.0

The staff at this U-Haul went above and beyond for my reservation. Would recommend to others needing U-Haul in this area.

Rating:

2.0

Van was very dirty inside back and in cabin. Paint? Or white stuff everywhere on floors doors front and back. Dash/cup holder area was dirty and sticky. Also for future if renting for 4 hours and they close in 3 it would be beneficial to know before hand or let the customer do mobile check back in.

Rating:

4.0

I never received a final receipt though I was told I would via email. It did not come and I have check spam.

Rating:

2.0

Not sure if I had the right place other than they did have Uhaul trucks, but no signs. Operator didn't say much. Small lot to move vehicles. Got blocked in by another customer.

Rating:

5.0

No one was there. Additionally no space to drop the trailer. I think I threw out my back taking it off my truck.

Rating:

5.0

No issues, friendly staff

Rating:

2.0

The man who checked us in was rude. Forgot to give us our equipment. Weird place. Didn't set us up for success at all. Added to our stress

Rating:

2.0

He did not have me sign anything so I had no paperwork. He appeared to be rushed and in a hurry, even though I returned the truck an hour earlier than anticipated. I was Over charged. He charged me $137.98 When the correct receipt is for $62.98 ** I’m waiting to be sent a receipt of credit that they owe me $75. ( which was tne over charge) I highly recommend he is more thorough and print out the paperwork so him and the Customer on the same page my drive was under 10 miles round-trip. Like I said no paperwork was provided and he overcharged me by $75.. I’m not happy with this location. ** I expect a refund this weekend and I hope that individual can become more professional like the other locations and print out paperwork that he has the Customer sign and he hand it to them before they even leave with the truck rental and has the time to go over the charges before the customer leaves.

Rating:

5.0

Easy and smooth

Rating:

4.0

Overall good but at over a dollar a mile the long drive was expensive.

Rating:

1.0

The pickup location was changed three times. The operator of 915 Elgin Way spoke poor English. This location had no printer so was not able to give me a hard copy of my contract.

Rating:

5.0

Front desk rental was great. Truck was extremely noisy

Rating:

5.0

Great service! Will recommend and definitely rent from this location again.