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MONICA P
Customer Reviews for Md Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent a U-HAUL. I received excellent customer service from the rental team especially Ali
NICOLE KRenting the truck was a smooth process. With the hassles of moving, and finances that are attached no one wants to stress about a moving truck. My experience could have been better, however due to unforeseen circumstances for my move on yesterday, I returned the truck 2 hrs later than what I was supposed to and the guy charged me for an extra day?? There should be a better solution. But sometimes business don't consider being service oriented, as opposed to being money hungry. Why potentially lose a customer when this was a perfect opportunity for retaining a customer. I moved into a building where I lost time because of it being only one elevator available and I reserved the elevator ahead of time for my move, I had to roll with the punches and keep it moving as I came in he was actually not even paying me any attention initially because he was on the phone. Then when he went to check all the things in the truck, he said hi and then finished out my transaction. These days service is out of the window unfortunately.
WAYNETTE GNice easy lemon squeezey
PARISHEEL WThe cost to rent the truck is expensive. The deposit is outrageous. I never paid over $100.00 to rent a truck. Additionally, I returned with the truck the representative was on the phone (appeared to be a personal phone call). I say that because he barely greeted me as he was inspecting the truck, as I watch him continue his phone call, I the paying customer had to ask if everything was fine with the return. I promise you I will NOT return to this location.
MICHAEL AMy anxiety was high during my moving phase, but this process was seamless and easy. Much needed. Thanks U-Haul.
Kolanje AThey scam you for your refund
Michael GThey put a 100 miles on the truck and tell you that they’ll put a $222.00 hold on your card and steal your money. Don’t go to this location.
BRIANA LCost was much more that I expected. Please explain.
Adwoa BEveryone was great
TIMMY JIt was cold n they where nice n helpful n they sold me a bed n rugs one stops shop every worked out blessed and happy.5 stars all day.
DANITA TKeep up the good work
donld wThe guy that helped me was very nice and explained everything before I could ask any questions
AARON RWindshield wipers didn’t work.
DENITA HKeep the good work up
DONALD WJust have a dolly next time
ANTONIO JU haul should make sure their customer service reps let the customer know that it will be a.l authorization hold before they get to the counter to pay
Sade BThe attendants for the U-haul areas of this business were efficient, friendly, and greeted me in the parking area to assist me with checkout. The U-haul app presented glitches upon picking-up the truck as well as upon returning it, so I recommend going inside during store hours to check in/out with store staff to save time. The app however did make extending use of the truck for an additional day simple/easy. Overall I had an accommodating. convenient, and reliable experience with this location. Definitely recommend.
Scott GGreat customer service
WINFRED Ckeep the good work up. THANKS
donald wAccident department is horrible including vendors for roadside assistance
JAHLIK KQue den el vehículo con suficiente combustible
ANIBAL MThank you so much for the patience sorry for any inconvenience. I may cause I really do appreciate y’all. I got my job done. I feel great and I can return that vehicle and hopefully I can run again.
MARYAM WAwesome customer service
ANGELA TKeep the good work up
DONALD WHave everything available that was reserved. No blankets or appliance dolly even though it was reserved weeks earlier.
JASON BThe tire on the Cargo Van we were rented was in major disrepair and almost blew before we realized there was an issue. The vehicle was clearly not inspected by the location before they rented it to us. We were told by road side service that it was old and had essentially dry rotted.
Christine RThe manager isn't very friendly, I was in 4 different trucks and all were filthy. I don't think they clean or sanitize the vehicles. None of the vehicles had full tanks I have video in my phone which I recorded from my wife of one of the vehicles which had about a quarter tank, there was an inner tube a pair of socks a empty bag of chips in the front it was overly disgusting everything looked sticky they were crumbs everywhere, the back of the truck had so much grass and dirt in it and a box that was Tiny that had some food and other things in it. It almost seems if someone was living in there. The other three vehicles weren't as bad as that one one of the seats didn't move so I couldn't fit in the vehicle. But all of them were dirty and barely had any gas. I was charged over $300 for something that should have been $267. There were no discounts or anything despite having to go through that many vehicles and being pushed plus minutes past my schedule due to all of the inconveniences with the vehicles that clearly are not maintained. I use U-Haul often. I take my son to Morgan State University so I've done this at least four or five times picking him up as well. But I will never go to this location again it is the worst experience I've ever had with U-Haul it was very dispiriting and disgusting, unsanitary and quite frankly unprofessional. We are thoroughly discussed it despite the fact it's the closest location it's not worth me going there again especially after being charged so much money.[
David PWhen I made the original reservation months in advance I received a call from Uhaul telling me my pick up location was no longer available and that I had to go to another one. I went to that pickup location, and the Uhaul app was not working and it was having problems identifying the location. I called Uhaul support and they tried to troubleshot the problem but with no luck. I had to drive to another location where I was finally able to pick up the truck.
Javier GJust keep up the good work
Gary BWhere is my refund
katherine sKeep up the good work
donald wI have no comment. I was please.
Cynthia BN/a
Tayona JThe side view was shattered, there was no cell reception so I had to walk half way across the parking lot to check the vehicle in and out, and the gas light was on when I received the vehicle. I requested a new truck and the attendant could not speak enough english to understand what was wrong.
Nicole JExcellent customer service.
Murchinson KService was excellent. No improvement needed!!!
Kelly WGreat service
Cheryl NStill waiting on partial refund
Karen BIt was a smooth and easy process.
Marvin DGood service
william rThe employee or owner was very friendly and helpful. The equipment I rented came in handy. Nice environment.
Harrietta WGreat customer service and clean truck wow
donld wI recommend Mr. Ali professional, honest and friendly personality.
mehmet bThe whole experience was amazing. Mobile is the way to go. Thank you uhaul!
Joshua UThe only thing, the U-Haul should have been cleaned out first. But other than that. Great experience.
Taparia jThe truck was old and in the engine was in a bad condition: I saw clouds of burning oil coming out from the exhausting pipe
Dmitriy ZThe gentleman amassing me wasn’t pleasant at all. The heat wasn’t on in the store it was so cold my nose was running. He turned the heat on after I was inside. He was very nonchalant and while I was there a handicapped woman came and he made a very inappropriate joke to where even the woman “said that’s not funny, that’s disrespectful”. His customer service skills were deplorable. The truck had dried mud on the floor but other than that the truck was okay.
NICHOLAS HThank you again
maryam wI was charged for 100 miles. the owner reassured me that I will be reimbursed for the unused miles, I used a total of 51 miles. And I was never reimbursed for the extra 49 miles I was charged. Really disappointing.
TRYPHENE Bbring counter to front of room instead of backside of store
Geert BThis location is in one of the most dangerous spots in MD and DC. The parking lot where the trucks were parked were littered by trash; broken beer bottles, condoms by the door of the truck. The front desk person had loud music on his phone while speaking to me, and when I returned, he grabbed my keys and walked away saying “I have a lot of customers, you get email” but I am hard of hearing so I had to follow him and ask what he was saying. It was very unclear. I will not be coming back.
JORGE CGreat efficient professional service, as usual!!
Bertram BLeft my cell phone in the vehicle and they had it waiting for me when I returned to see if I left it in the truck.
Margaret Q