The only thing, the U-Haul should have been cleaned out first. But other than that. Great experience.
Taparia j
Customer Reviews for Md Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was old and in the engine was in a bad condition: I saw clouds of burning oil coming out from the exhausting pipe
Dmitriy ZThe gentleman amassing me wasn’t pleasant at all. The heat wasn’t on in the store it was so cold my nose was running. He turned the heat on after I was inside. He was very nonchalant and while I was there a handicapped woman came and he made a very inappropriate joke to where even the woman “said that’s not funny, that’s disrespectful”. His customer service skills were deplorable. The truck had dried mud on the floor but other than that the truck was okay.
NICHOLAS HThank you again
maryam wI was charged for 100 miles. the owner reassured me that I will be reimbursed for the unused miles, I used a total of 51 miles. And I was never reimbursed for the extra 49 miles I was charged. Really disappointing.
TRYPHENE Bbring counter to front of room instead of backside of store
Geert BThis location is in one of the most dangerous spots in MD and DC. The parking lot where the trucks were parked were littered by trash; broken beer bottles, condoms by the door of the truck. The front desk person had loud music on his phone while speaking to me, and when I returned, he grabbed my keys and walked away saying “I have a lot of customers, you get email” but I am hard of hearing so I had to follow him and ask what he was saying. It was very unclear. I will not be coming back.
JORGE CGreat efficient professional service, as usual!!
Bertram BLeft my cell phone in the vehicle and they had it waiting for me when I returned to see if I left it in the truck.
Margaret QI love the owner very professional 😁
timothy mGreat service well come again
Nikita WGood service
John DThe UHaul truck was filthy and smelled terrible. We had to clean the uhaul before even putting our items in.
Terrika FHave better maintained trucks. This is my second rental from this location. Both trucks I rented had body damage from accidents. My most recent one's passenger door was so mangled I didn't feel safe having a passenger ride on that side.
VALINDA WKeep the good work up
donld wGreat excellent customer service and clean vehicles
Helen DKeep up the good services . Thanks alot
Gary Blove this location services
Gary BThe person who assisted me in the store was very professional and very nice I will use your company again thanks
shirley dthe man that served me was very rude. whenever had the truck last left food in there. then he charged me for insurance when i told him i had my own insurance.
aaliyah tCheck engine light was on turn the truck in before time got changed 112 and then I get a bill for 90 something dollars are y’all crazy
Roger CWhen going send my refund didn't receive yet I returned truck back Monday
SEAN LThere's no improvement needed!! I found U-Haul to be very professional and very affordable along with the courteous friendly atmosphere!!!🙌🤗💯 I would proudly recommend this service to any and everyone. The location is spot on and easy to get to ‼️🤗☺️
carl cThere was not clear communication all around, the truck was damaged and smelled like weed prior to getting in. They did not have the moving dolly and equipment stated online
Steven MI like the service
Carlos AGreat Experience !
Michion LI feel I was overcharged for milage. Initally i was told Inhad driven 200plus miles. When I said that is inpossible, I was told it shows I drove 100 miles but the charges are the same.
Kevin MNo improvement needed. The outside attendant was friendly, attentive, and went out of his way to make sure I successfully navigated the contact less service. He knew it was new to me. I cannot thank him enough for his help during my pickup and return of the 10' truck. I will definitely be back, if I ever need to rent another uhaul.
Valinda WThank y'all everything went awesome
crystal pAppreciate It
Lamont SIt’s was my time June 17/2023 everything was perfect the employees the pick up / drop off process was awesome!! Great customer service very helpful and just a great overall experience! I recommend them to my family/friends! Keep up the good work team!!!!
Carolyn MKeep doing you are doing. Great Services
donld wThe truck had no lights, and the truck smelled like do do.Whoever moved the 15 people could smell there body odor.i was pray to God to get the truck back safe ...engine light was on n truck was tricky and broken nobs....I live the guys who worked the attuoovery Friendly' but I DONT NOT DO DIRT..AND SAFE IS A BIG THING THANK U.
DANITA TN/A
Althea DMan the management were very cool, help things go smoothly. Will rent from there again
Haywood BFriendly customer service
Raghib AAlways good service will be telling are friends about this location thanks for excellent customer service
oscar vNothing the service was great and I will be renting from that location again
Jesse CExcellent service. 5 stars
Wilfredo EThe truck was damn near on E when we got it but we were required to return it back on 1/4 of a tank. You all should do more inspecting and charge accordingly. I essentially paid extra money for it.
Emoni WThe representatives were extremely nice and very considerate and courteous, from the person who signed me in to the gentleman who shied me the U-Haul on down to the security person.
Sylvia L