Customer did not leave a comment.JANICE D.
Customer Reviews for Md Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought the $100 deposit would be refunded in its entirety and the trucks were only $20 to rent. I had to go back the next day to clarify the misunderstood costs and If these sister locations can't operate with the same quality as the u haul stores then they shouldn't be able to represent the companyRYAN M.
Overall very good. Location was not the closest to me but that was due to availability. The proprietor was very good to work with, efficient, and friendly. Handled many problems at the same time and always had a focus on the customerROBERTBROWN L.
The truck would not shift into gears on time. The front part of truck was not swept out-animal hair on passages floor and seat. Somebody cap was left also in window. Considering it's covid time, it should have been cleaned more.PATRICIA R.
When I picked up the van today, the representative told me I must return the vehicle with a full tank of gas even though it was only just above 1/2 tank. I only drove 33 miles and it cost me $30.00 to fill the tank!! When I returned the van I was told no credit could be issued for the $30.00 of gas, I would need to file my claim with u-haul. Really? I find this an egregious way to treat a customer. I am moving from Alexandria, VA to Las Vegas this December, and now I'm having second thoughts about using u-haul again. Please advise. Thank you, Steve TaylorSTEVENHEDRICK T.
We are looking for 26 foot track at the Philadelphia I take reservation 2 weeks before only left one next we want to pick up a truck Infantry customer service from uhaul call me I don't have this size track at Philadelphia, I toll her we need this track she tell me we have only 10 foot track I put on your reservation , I cancel the booking I go 150 miles far I pick up 26 foot track after I pick up my all stuff I Return the uhaul track the uhaul company charge me 590$ I don't likedHashmat A.
Customer did not leave a comment.FAVIO R.
Customer did not leave a comment.CORNELL M.
Part 2: And forget about rectifying the situation with the Uhaul company. I called spoke to a rep Debra Ciraulo snd have yet to hear from her or the drop off location manager Charlie. Just a bad overall process. If you use Uhaul you should probably pick up from an official Uhaul location vs some third party location. I think there's a difference in customer service esp. after having completed the entire initial transaction over the phone with a UHaul Rep. In person at an Official Uhaul location is probably a better situation overall.MONTIQUE K.
Customer did not leave a comment.SAMUEL S.
Customer did not leave a comment.LATASHA Y.
Excellent UHAUL Service. Thank you for the UHAUL service and as the Furniture Discount Store, which is in addition to the Uhaul business ..... Sooooo Nice! "Off The Hook Wonderful Furniture Too"!Talya G.
Customer did not leave a comment.Vickie U.
Customer did not leave a comment.kenneth W.
Customer did not leave a comment.JULIAN G.
The rep at the facility barely spoke English, so there was a language barrier and couldn't answer any questions. He just kept telling me to call Uhaul. Would not recommend this site.MISTY M.
Customer did not leave a comment.JANETMAREEN C.
Great customer service. Ali is a gem!MELISSA M.
Everything else was good, just the inside of the cabin needed to be wiped downChristienne B.
Customer did not leave a comment.Jasper M.
Customer did not leave a comment.CALEBDENES L.
To make sure all U-Haul trucks gears and brake's are checked on regular basis. The truck we had gears seem to jump in and out of gear when we where going up hill. The Brake's when you tap them the truck would jerk a little. I have us this facility before to drop off a truck from another location. The owner of this facility was very kind and helpful. My concern is to make sure all trucks are inspected daily for safety reasons for everyone. Thank you Mrs. Concern CitizenPamela D.
Customer did not leave a comment.NIKISHA M.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.KIANA B.
Operator is running a scam on customers. Vehicles are rented with less than full fuel, but operator changes status to full in system. Upon return with fuel at level vehicle was rented operator adds a fuel surcharge in that vehicle was full at time of rental. I have denied payment through my credit card company on this theft! This agent should be shutdown!gregory R.
Customer did not leave a comment.CIERRA E.
Nice friendly staff will go there again if I have to moveDARIUS H.
I booked my vehicle for pickup at 930am. The website would not work on my phone to login and get my key code (it hung on the security page never presenting a security verification option). I tried calling customer service and sat on hold until the property manager arrived at 10am when they open. This is very frustrating during an already stressful process. Otherwise, the property manager was very helpful and had everything I needed that day. Ultimately, UHaul needs to fix their website to ensure the process runs smoothly!JENNIFERKELLY S.
Take out all extra fees; overcharge for gas; unable to use personal auto insurance with ease of an accident allow insurance to pay without coming out of pocket immediately!Karen P.
I was scheduled to pick up my reserved truck at 9 pm. Upon arrival via my GPS, I could not locate the uhaul office as the area is so poorly lit that it's no short of a miracle for anyone to find it! First, it is apparently located inside a discount furniture store and the (barely) visible uhaul banner is too small to be readily recognizable. Secondly, there is nothing on the outside that is well-lit to guide a first-time user to that area. At first glance, the entire strip mall looks abandoned at that time of night. It has an aura of an extremely dangerous area and one can't get leave fast enough if not familiar with the surroundings. Needless to say, I left without the truck. The next morning around 7:30, I received a call from one of your reps asking if I was planning to keep my reservation, and I told her what happened and that I was on my way there for a second time. When I arrived at the location to do the online check-in, the process stops halfway through and does not proceed to the next page. I called the rep for a second time, and she just sent me another link via text with a short video to help out with the checking in process, but it did not help whatsoever. Finally, another rep picked up my call who was very helpful enough to check me in remotely once she sensed my frustration, and gave me the code for the lockbox to retrieve the truck's keys. I have rented from uhaul in no less than 9 states through the years and it has always been a manageable process, ranging from easy to slow (mostly because of understaffing). This was, by FAR, the worst experience. I suggest that someone within the company give a thorough vetting of this particular location as it only brings about a black eye to a corporation's reputation. This will have been my first - and last - time renting from Southern Ave location. Thank you.HIRUYABRAHA T.
Location is super convenient. Guys at the furniture store were relatively helpful but you can tell that the Uhaul portion is secondary to their main business furniture sales. Also, after opening the truck bed, the truck had a fair amount of debris (markers, pens, paper, wood chips, etc) that were clearly left over from the previous mover. Also, there was a dead mouse inside the back of the truck. I removed it and sprayed down the truck. Also informed the guys working at the furniture store, but they seemed only moderately concerned...PHILLIP W.
Friendly helpful staff,VANETTA G.
Customer did not leave a comment.AGNES T.
Customer did not leave a comment.LUIS D.
Work on yaw milesGWENDOLYN A.
Customer did not leave a comment.CHAUNICE J.
Staff was not present upon arrival to pick up trailer. Waited 1.5 hours for someone to arrive to assist me.DAVIDROBERT M.
tell them to use jk movingKevin D.
Customer did not leave a comment.DAMAINE TYRELL G.
None: Continue great customer serviceRACHEL F.
I could not get the app to work for check out.Stuart M.
Customer did not leave a comment.DUANECARLOS M.
Customer did not leave a comment.TYRONE L.
U-Haul had no pads. U-Haul failed by setting pick-up at 7:00 when this place opens at 10:00. Cost us $300 in extra moving labor expenses. Very disappointed in the U-Haul brand. Want compensation and a call back now!!! 214-325-9660ROBERTVINCENT H.
i never got my refund, the truck smelled of cigattes and i cant get in contact with the retailerJULIAN R.
Customer did not leave a comment.Dwight L.
Ali is very nice and professional. Thanks a lot!KERRYPATRICK M.
Everything was greatCindy Y.
The first lacated had been closed when I reservation and U-Haul's call center recommend to far away from my address that's mean made more miless for charged.SURAT W.
Customer service can use a huge improvement. ALSO when it comes to the contract accurate details should be provided..KANISHA H.
The team was friendly and helpful, the truck was ready when I needed it. The only think that would have made my experience better was if the location had at least a small selection of supplies -- really, just three sizes of boxes and packing tape would do it. Thanks!BRAM K.
Have the truck at the original location as promised. It was an inconvenience to travel to Oxon Hill. However, the owner was extremely professional and courteous.Karl W.
Very friendly staff.CLARENCE H.
Customer did not leave a comment.YONNETTA C.
I'll have too contact your office for concerns on pick up location.KARENVIRGINIA H.
Customer did not leave a comment.Jessica V.
Owners were very helpful.MARKDAVID P.
Customer did not leave a comment.Keyah B.
Customer did not leave a comment.SHIRLEY R.
Customer did not leave a comment.Katerine R.
Very helpful staff!MICHAEL S.
This location is in a very dark parking lot and a little scratchy to return when it's dark out side.yaneudis A.
Customer did not leave a comment.Adam P.
Dont take money and pretend that you are not recieving it.Latonya S.
I used the truck to move my son we drove a total of eight miles and try to charge me for a half of tank of gas , if i didn't check they would haveJOSEPH S.
Customer did not leave a comment.LYDIA D.
Stay the way they are. The staff was very professional. They help me to understand everything about the size truck I needed and things I might need to make the move easier and also they explained to me how the pricing worked. And they kept there word about the pricing too. I would definitely recommend this location.Wanda R.
Customer did not leave a comment.Mark C.
The people at this location were late, rude, and uninformed.Van H.
Customer did not leave a comment.Kayla W.
The uhaul was extremely dirty, parts were broken or missing, and the visor was so broken it was dangerous to drive. Absolutely unacceptable.Rachel C.
Got lost on the way to drop off location. Really would have helped if it was noted that drop off location was in shopping center or have signs available. The shopping center really wasn't very appealingBryan J.
Better lightingJohn B.
Customer did not leave a comment.meredth R.
Customer did not leave a comment.Yonnetta C.
Customer did not leave a comment.SYNIKA L.
I for got the gentleman name but he's coolRENAYPAUL ANTHON L.
I would NEVER recommend this location to anyone. I put the gas back on half a tank and dropped off before 3 pm to avoid an extra charge. The Guy just took the keys and said okay... The following week I was charged again almost 100.00 for gas and a late return fee. I called them om the 19th, to try and have this resolved, they told me someone would call me. On the 22nd, I called, and they told me the money would be refunded, now it's the 25th and they still haven't refunded my money. All because he checked the U-Haul in late. SMH Where is my money, I want it NOWVeronica L.
Customer did not leave a comment.Lanisha H.
Customer did not leave a comment.SYLVIA G.
Customer did not leave a comment.Anastazia T.
I found the service to be deplorable! I had to wait for over 45 minutes, to receive service. This group is providing Part-Time services to U-Hall clients. They also selling furniture and other retail items, which is their focus. They don't have the expertise to represent U-hall and they provide very poor services. They blamed everything on the system not working properly. I would like a refund $45 on my AMEX and for you to remove them as a provider.Carolyn A.
Outstanding customer serviceRinardo W.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Katina H.
I need a refund because I order and hand cart and furniture pads that they didn't have..The guys was very nice, but I had and appt at 6:39pm and he could pull my reservation up on his computer,,I didn't leave that store til Almist 7:30....I need to get my money backKEIKO C.