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FELTINA B
Customer Reviews for MDJ Grayson Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are always on point!! I just moved like 30 minutes away but just because they are so on point if I ever need a UHaul ima still go to them.
ANTHONY TVery sketchy. They did not open on time.
Lisa NFirst to start customer service was very good. Only thing I didn’t like and I have pictures and proof they charge me for gas and charge my card twice.
PORCHE TThe staff can improve on their professionalism and appearance
CLARENCE JI think the price was a scam. It is advertised as $19.99. I was forced to buy insurance through the vendor as they said their particular insurance was mandatory. I was forced to pay for 50 miles despite me only driving 6 miles. I expected there to be some hidden fees but I didn’t expect it to cost 5x the advertised rate.
JOHN CNA-customer service reps were polite and helpful. I would recommend and use again.
Scott AThey told me it had 7/8 tank of gas and to return it as such, when it had less than 3/4. They didn't ask me if I wanted blankets or Dolly's or insurance. Just automatically tried to charge me for it.(I had insurance through State Farm) I did order 12 blankets but they did not put them in the truck. We had to move antiques quickly and they were damaged more because we had no padding.
BRUCE LIngrid, the representative who assisted me with the rental, was fantastic. She was knowledgeable, efficient, and had a friendly and professional personality. The van arrested check engine light was on. Pulled out to return, but no obvious problems were apparent. Windshield was filthy to the point I had to stop and clean it to continue driving.
JOHN HMy reservation was modified TWO minutes before the reservation time to be relocated to this location which was 30 minutes away in the wrong direction. Thai location had no idea that it had been reassigned and the truck wasn’t ready. After having to drive there and back and losing an hour of paid labor time for movers that were ready but didn’t have the truck, I was furious. When I finally get the truck, it has no gas in it; only adding to the delay in time. It wasn’t this location’s fault. The Piedmont Road location was doing this to multiple people despite their being numerous trucks out and available, to which the staff stayed “they’re reserved for other people for later.” So my reservation is invalid or less than? Beyond that, I was quoted at around $75 if I drove less than 50 miles. I drove less than 50 miles and was charged $96 and don’t know why and no one will answer the phone to tell me why. Next time I’ll use Penske
TAYLOR EReserved 24 furniture pads and none available.
KEVIN CNeed lights from returning in the dark
YASMIN MGreat customer service
JONATHAN PI need clear explanation and also signing of my contract. Also, there wasn't any receipt to show a breakdown of the expenses.
CALVIN OFriendly staff, straightforward process, pretty quick too!
VICTORIA SDamaged vehicle, windshield cracks and damage. Dirty vehicle with graffiti. Check engine light on.
MIKAIL ARaheem was very helper for me in and out very professional I would recommend this place to anyone
ASHLEY GThe van was clean, but had low tire pressure. Warning lamp was on clearly indicating that. When I told the staff and asked for adding some air they said they don’t have any. They also set rank to 2/3 full when it was actually only half.
MARTIN VLet’s start by not adding SafeMove coverage without consent even after the customer declines it during equipment verification.
MAURICE BWell the customer should have a clean and clear pathway to the trailer they're renting. The customer should not be doing any manual labor your employees should be doing just to get to their trailer. Customers shouldn't have to squeeze their vehicles between a tight area between two of your uhaul trucks, through mudd and dirt and leaves to get to a trailer. Customers shouldn't be lied to abt hitch equipment being included in the price of the trailer rental, only to find out the hitch isn't convered. But not only that, it's cost is 2 times that for the same hitch home depot sells.
Terrace BIngrid and Raheem need a raise; they’re superb. Thank you to the owner for such good judge of character
BRITTANY DThe MDJ Grayson location is a diamond in the rough. It's not shiny like the main U-haul locations, but the staff and vehicles are always top-notch. If they don't have trucks available, then I'd be very reluctant to go to another location.
REGINALD OThe people were nice, the van was clean in the cargo and cab. HOWEVER, the tire pressure was all over the place. I was casually warned that the lights on the dash were the tire sensors. I get that and am used to it from my own vehicle, but it's a little scary when all 4 tires are under and the rear right in particular was nearly 40lbs low! Major safety issue. And since they know that, why not just bring the tires to proper pressure?! IF it's a problem with the TPMS system, then fix it! Also, the person who needed to check the van back in upon return was not available so I didn't get an immediate receipt. Stupid of me to let that go because I later got an e-receipt that showed I was charged $15 for Safe Move, which I had declined when I booked the rental. An email complaint about this went unanswered. Would never use or recommend this location again.
SHARISE CNot much
JOHN SI spoke to Ms Shannon on two time she never even looked up an U haul system was down how much was the rental
CASSANDRA CI've rented here several times. The people are friendly and helpful.
DAVID LStaff was nice and helpful. Drop-off was easy.
MARY LChecking in and out was easy. They even offered on-site parking, which I did not know; otherwise, I would not have asked someone to drop me off and pick me up.
LATIF KIt was a little hard to find the actual office after pulling in (as it isn't a Uhaul store), The office could use a little clean up. The UHaul had stuff from the last customer that was found as we were leaving with the trailer, so it hadn't been cleaned out. It was taken care of after it was discovered. the guy who helped us hook it up, etc was very nice and helpful.
Michele KExcellent service - just a little confusing with another u-haul dealer less than 1000 ft away from there location.
Henry BNothing! This location has the most courteous staff and team. They got me in the truck fast and processed return like true professionals. Will be back again!
PAMELA MCheck in and check out we’re fast and easy, there weren’t any surprise hidden charges, both the manager and the other employee were incredibly friendly, answered any questions I had. It was as pleasant an experience as I could’ve hoped for.
Sara HGreat crew!
BRET MAwesome staff and great customer service. They really understand the value of putting the customer first and making sure that the customer leaves satisfied. This will always be my spot for renting u-hauls!
ARIELE WThey were super busy at our pick up time and they are short on parking but everyone was very nice and accommodating. Would definitely recommend.
LEVY CThe representative was helpful, accommodating, and professional
JESSE PNothing. Excellent customer service and care.
Marilyn TYou guys did awesome despite a clearly busy day. Overall customer service was excellent
HUNTER NWas told it was okay if I dropped the truck off a little late so I made an extra trip. Dropped it off an hour late. Got charged for a full extra day…
ROBERT PAwesome customer service
HERMAN BMy quote for the rental was $35. For 4 hours which included the miles I expected to drive. But by the time I was closed out the charge was over $75.00. I wouldn’t rent from U-Haul anymore
Michael EBooking online did not work and had to get a different piece of equipment. Truck smelled of smoke and drivers door did not shut all the way. Did appreciate ability to do drop off
PATRICK DThe rental office is pretty shabby and the truck i rented was dirty, but the guy who helped me (Rush) was very efficient and professional.
JONTHN RI arrived and the attendant informed me that they didn’t have any dolly available (was not notified prior). This made my move extremely difficult. She was not helpful and did not offer any accommodations. The office also reaked of bleach. When I returned the vehicle I never got a confirmation email of its return and the same attendant rudely brushed me off saying it is automatically sent to my email. I never received an email.
Rachel MEverything was fine. Maybe offer vans for out of state trips as well.
Corey RInclude the location of the drop off key box in the initial pick up routine. It took me forever to find it.
ASHLEY TSHUT IT DOWN , Let’s start with not leasing trucks to customers below EMPTY… might I include having a clean vehicle on standby … My list could go on and on …it was like a bad dream in someone’s living room ,gross fish tank just a mess
INDIA WGood service , easy renting
RGINALD WShannon was great. Seamless experience. This location I have used for years and it is always dependable. If there is ever an issue, they will fix it!
ROBERT ASuper flexible when we needed an extra day b/c they have enough equipment for others. Extremely nice customer service!
PAUL SJust a little weird that I got an email stating that I didn't return the equipment after returning the equipment
VIAL CNo need
MARVIN WStop the bogus charges.
NICOLETA NNone.
MIGUEL AMy problem was with cooperate when I had concern about my bill. I do take medications for anxiety & ptsd, so her making fun of me was so not a great experience. I’ve never had a representative disrespect & disconnect my call.
JAQUAN B