The person that was working there didnt come and inspect the trailer when we dropped it off and gave us NO receipt.WILLIAM T.
Customer Reviews for Mt Carmel Auto & Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was a field behind the auto shop; no one offered to help with the trailer. They did do the return from the online info (I had left the physical paperwork behind)GARY W.
Customer did not leave a comment.ASHLON L.
This office is in disarray. The lady who apparently does the U-Haul business was not present when I arrived for my appointment. Once she showed up, she seemed confused about my information for the rental, even though I had previously registered on-line.Ernest C.
Customer did not leave a comment.Fes R.
please hire more customer service personnel...i have emailed your company and called multiple times. long hold times and no reply at all to my emailChidale B.
I had a 0830 pick up. I arrived on the premises and there was no one around, it was a dead zone and cell phone reception was very poor. I had to use my friends phone to call. I called and still no answer. I eventually saw a gentleman and ask him for help. He called a lady and I had to wait for her to get there around 0915 she arrived. While she was polite she was not able to apply the $100 off I was told on the phone I would received for a last minute change in my pick up location and driving 1 hour away. She was not able to adjust the insurance fees and she took a very long time to get the paperwork right. I will never go there again.DAIANA W.
Customer did not leave a comment.ROBERT O.
very pleasant experienceJohn S.
The drop off location at Mt. Carmel was great. Now the place I tried to drop it off in McCormick (Flip & Ridez) which was more convenient was no open during the posted hours. After waiting 15 minutes and still no one came I had to go to Mt. Carmel - almost 20 miles out of my way.. I was told I could drop off at any U-haul location. Was not the case.Stanley Y.
Customer did not leave a comment.Gary G.
My first drop off location was not open except on weekends.Christopher G.
Customer did not leave a comment.stephen M.
Customer did not leave a comment.Frank T.
Customer did not leave a comment.Charles M.
I do not appreciate being charged for an extra day even though I was attempting to bring back the truck within 24 hours of having rented the truck just because the agent closed down his computer 11 minutes prior. If this is how uhaul does business, I will go elsewhere next time.