Customer Reviews for Mt Konocti Truck & Auto Rpr
(U-Haul Neighborhood Dealer)

682 reviews

3510 Merritt Rd   Kelseyville, CA 95451

(707) 279-1147

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 279-1147

3510 Merritt Rd
Kelseyville, CA 95451

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Staff couldn’t have been better!

STEVEN K 
Rating:
5.0

u guys were great very friendly i will be renting from you again for sure thanks

Colette R 
Rating:
5.0

Customer did not leave a comment.

Kaeo K 
Rating:
5.0

The ppl there are always so nice.

Robert S 
Rating:
4.0

Truck had a electrical problem and a gas leak with which I informed dealer when dropping off. I had to buy a portable charger/jumper box just to start the truck.

Johnny B 
Rating:
5.0

Very friendly service.

Eddie C 
Rating:
5.0

Customer did not leave a comment.

Maria M 
Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

Customer did not leave a comment.

Shane S 
Rating:
5.0

Good equipment, it was clean, serviced and worked well. No surprise fees or charges. I will use Uhaul again.

danny j 
Rating:
5.0

Nothing, Mike in Kelseyville U-Haul was wonderful to work with.

CARINA D 
Rating:
4.0

Issue more mechanically fit equipment for rentals destined for cross country travel

Zach A 
Rating:
5.0

Customer did not leave a comment.

Tom E 
Rating:
5.0

Quick, friendly, efficient

Steve K 
Rating:
5.0

Very nice gentleman at this location. I have both rented and returned trucks/trailers at this location a couple times and would rent from there again. Thank you.

Susan C 
Rating:
3.0

Customer did not leave a comment.

Jill H 
Rating:
5.0

Nothing! Professional and courteous service. I will use this business again and will tell my friend.

martin l 
Rating:
5.0

It was quick and easy to drop off the trailer. Very friendly staff.

Gerald D 
Rating:
2.0

This site charged me cleaning fees of $50.00 on two different returns when i personally had cleaned both vehicles out myself. He didn't have the photos to show for it, and when i showed him mine he just plain denied it.

Gurjit M 
Rating:
5.0

Customer did not leave a comment.

Amber B 
Rating:
3.0

I was charged for extra mileage(it was from Grover beach to Kelseyville with no extra charge) and for cleaning fees(truck was submitted clean) after i had dropped off the Haul at the location, without my knowledge; only learnt of it on the Uhaul site later; This vendor has done a similar charge the last time my girlfriend returned a Uhaul and when asked for the explanation, the vendor didn't give any. There was nothing supposed to be due at the drop off both times.I would like a response from Uhaul on this practice.

Gurjit M 
Rating:
5.0

Customer did not leave a comment.

Heather A 
Rating:
4.0

I wasn't able to get a truck from the local U-Haul shop so I had to drive 14 miles out of my way to get a truck. The lady who called me said it would be a one way truck but when I got to the other U-Haul shop, I was told it wasn't a one way truck and I had to return it where I picked it up, meaning it was going to cost me extra dollars for the return plus the extra gas I had to put it. Not a big deal but if you quote one way, it should be one way.

Frank K 
Rating:
5.0

Nice people and equipment

Peter L 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Kyle is on top of the Uhaul customer game. Very helpful, courteous, and professional. A definite go to for any Uhaul service. Thanks Kyle

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Customer did not leave a comment.

Eldon H 
Rating:
5.0

Customer did not leave a comment.

ELISABETH F 
Rating:
5.0

Customer did not leave a comment.

Katy R 
Rating:
5.0

Customer did not leave a comment.

Lauran R 
Rating:
5.0

Customer did not leave a comment.

Dawn D 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
5.0

Very friendly staff

Alfredo N 
Rating:
5.0

Quick and easy return of the rental truck/van.

Geoffrey L 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
3.0

To many vehicles s strewn around.

STEVEN W 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Konocti Truck & Auto is the best.

Pat D 
Rating:
5.0

Customer did not leave a comment.

Andy K 
Rating:
5.0

Customer did not leave a comment.

MARSHALL W 
Rating:
5.0

Helpful staff at this location. Will rent again from here.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

I received excellent customer service from Mt. Konocti Truck and Auto Rpr. The young man who I picked the truck up from, Kyle was very helpful and could not have been nicer. When I returned the rental, the owner Mike was equally as good. I highly recommend these folks for truck rental!

DAVID C 
Rating:
5.0

Thanks!

Jennifer J 
Rating:
5.0

Outstanding service and help from the staff

Brandi C 
Rating:
5.0

Customer did not leave a comment.

Mike A 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
5.0

Initially I had made arrangements (months in advanced) to pick up a trailer in Ukiah. 2 days before scheduled pickup, I was told that the only trailer available was in Kelseyville. I had to travel an additional 85 miles to pickup. Not good customer service. Although Kelseyville location had great customer service. Mike was the greatest!

Steve R 
Rating:
5.0

Customer did not leave a comment.

Buffy R 
Rating:
4.0

Customer did not leave a comment.

julie s 
Rating:
5.0

Love using Mt. Konocti Uhaul. My favorite one in Lake County!

Lorena G 
Rating:
5.0

Mike is great. Very responsive and helpful. Excellent service overall!

Monica O 
Rating:
5.0

Thank you

Raymond S 
Rating:
1.0

The truck was the wrong truck keys and number. I was never told to check the truck out on the app and we lost several hours of moving time because of this. Additionally I was unable to check the truck in on the app due to the mix up with the keys. I'm sure the other customer had the same problem with their truck! Very very disappointing.

Miranda H 
Rating:
5.0

Great customer service by Mike. Smooth transaction. Would definitely use them again and recommend.

Ronald F 
Rating:
5.0

Customer did not leave a comment.

Joey L 
Rating:
5.0

Customer did not leave a comment.

Lakeport T 
Rating:
5.0

Customer did not leave a comment.

Marlene H 
Rating:
5.0

Customer did not leave a comment.

Cheri C 
Rating:
5.0

Customer did not leave a comment.

chris j 
Rating:
5.0

Customer did not leave a comment.

Antionette F 
Rating:
5.0

Customer did not leave a comment.

Antionette F 
Rating:
5.0

Customer did not leave a comment.

Brad B 
Rating:
5.0

Customer did not leave a comment.

Gail G 
Rating:
5.0

Customer did not leave a comment.

WAYNE B 
Rating:
5.0

Great guys there.

Adam A 
Rating:
5.0

Customer did not leave a comment.

Brian E 
Rating:
4.0

Great people, safe equipment

Duane p 
Rating:
5.0

Very fast and friendly service

Marlene H 
Rating:
5.0

Customer did not leave a comment.

todd m 
Rating:
4.0

Great C/S, good location. Appreciate their help.

CYNTHIA K 
Rating:
5.0

Mike and his family are good people love doing business with them

Travis B 
Rating:
5.0

Customer did not leave a comment.

BOB C 
Rating:
5.0

I think your customer service was great!

Patricia R 
Rating:
5.0

Mike and his staff provided excellent service. I will shout treetops regarding how helpful they have been. I'll definitely be back when I need to rent another truck.

robert b 
Rating:
5.0

Customer did not leave a comment.

Christine J 
Rating:
5.0

Excellent equipment and the people were helpful and courtesy.

JERRY P 
Rating:
5.0

Customer did not leave a comment.

susan w 
Rating:
5.0

The service at this location is excellent. It was pouring rain but Mike came out to load the trailer onto my hitch, checked all the lights, ensured the trailer was clean and in good condition and that everything was as it should be. Drop off was just as easy.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

cindy p 
Rating:
3.0

Customer did not leave a comment.

Lesly T 
Rating:
4.0

Sell/rent tie down rope/straps.

Al H 
Rating:
5.0

Friendly customer service

Merrilyn Y 
Rating:
1.0

I ended up being charged much more than originally discussed. Departments do not communicate with each other. Every time I try to address something I would call somewhere and get forwarded to other departments that could not communicate with each other. It was extremely frustrating. The location was not open in the corporate office was not even aware so it was very difficult to pick up the vehicle. I don't have another hour to spend on the phone to try to get my money back. I will not be using you all again if I can help it.

Michael A 
Rating:
5.0

Awesome service!

Janice P 
Rating:
5.0

I would highly recommend Kelseyville Truck and Auto to anyone looking to rent a truck. The people are great and the service is unbeatable.

Pat D 
Rating:
5.0

Customer did not leave a comment.

Taren M 
Rating:
5.0

The website for self check out was frustrating, the steps were unclear, and it felt like a long process. The truck was dirty, damaged, and the check engine lites came on. Our moving blankets that we paid for were also not in the truck.

Scott F 
Rating:
5.0

I have worked with numerous U-haul franchises this season and Mike at Kelseyville Truck and Auto stands out above all the others for the level of service he and his staff provide. The trucks are always clean and ready to go when I arrive, and the paperwork only takes a few minutes. I give Kelseyville Truck and Auto 5 stars and my highest recommendation.

Pat D 
Rating:
3.0

I would not recommend it due to its locale only -unless going to/from that area. For us, it was extra 4 hr round trip out of the way because that’s the closest place our needed vehicles were. Otherwise, it was an excellent place.

Janice A 
Rating:
5.0

I had to drive a total of 5 hours to get the truck which messed up my entire schedule.

melissa l 
Rating:
5.0

Customer did not leave a comment.

Kayla V 
Rating:
2.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

Customer did not leave a comment.

DON B 
Rating:
5.0

Many thanks to Mike and the team at Konocti Truck and Auto for their great service and friendly way of doing business!

Pat D 
Rating:
5.0

Staff were helpful and pleasant. I will definitely rent from this location again. Thank you!

Tamara S 
Rating:
5.0

Mike and the team at Konocti Truck and Auto are amazing. They are always friendly and helpful and I love working with them. I work with lots of U-haul franchises through our corporate account and Konocti Truck and Auto is by far my favorite!

Pat D 
Rating:
5.0

Customer did not leave a comment.

DON B 
Rating:
5.0

The young woman who helped me went above and beyond to make sure I was taken care of. Super friendly, the best experience I have had with U-Haul to date.

eric l 
No reviews have been submitted for this location.

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