Customer Reviews for Mt Loafer Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mt Loafer Storage

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Tamlynn C. on

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Shryel was unhelpful and rude. I explained to her that I was unable to unhitch the Uhaul trailer by myself and needed help in order to do it. I had tried unsuccessfully already and knew it was on too tight. She kept insisting that it was easy and that she wouldn’t help me. She wouldn’t believe me when I told her I wasn’t physically able to do it. She even threatened to charge me $10 if she had to help unhitch the trailer. Finally, she tried to unhitch the trailer herself and couldn’t do it! She called Dave over and with tools and lube spray they were finally able to remove the trailer from my vehicle. This experience at Mt. Loafer Storage was frustrating and upsetting.

Marti C. on

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David R. on

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Easy location access Simple rental process No complaints

Kim B. on

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Worked great for us . Very friendly staff and cooperative .

John C. on

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Ken M. on

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Prices were very reasonable. The lady who helped us out was very helpful and accommodating. I would absolutely recommend this place to anyone looking for a trailer (which is what I rented) or any other U-Haul equipment.

MIKE AND Coy W. on

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Jerry A. on

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Your computer system only lets corporate make changes .. The locations are locked out ...

Craig L. on

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Douglas B. on

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TRENT R. on

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I would never refer anyone to U-Haul period my whole overall experience with U-haul was terrible and I'll never use U-haul again !

Brice S. on

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Troy H. on

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MIGUEL GINA P. on

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LYNDEN C. on

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I spoke to the guy probably 3 times while scheduling this rental and mentioned that we would return it before 5pm on Saturday. Not once did he mention that they closed at 2pm on Saturdays. When we dropped of the trailer at 2:20 and found that out I immediately called and left a message as to our drop of time and the fact that they never said the hours nor had it posted anywhere but on the outside of the door that was propped open the whole time we were there. I asked them to call me first thing on Monday morning so I could make sure we weren't overcharged but to no avail. Of course I was charged for the extra day and am still jumping through hoops to get the issue resolved. I felt that they were not professional at all in how they handle the rental office and will not use this place again.

Zackary V. on

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Everything was great

Leslie M. on

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lus S. on

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Austin H. on

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Aaron V. on

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Zackary V. on

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Carlos B. on

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charles H. on

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Cad was excellent in helping us find a trailer. He should get a star or a raise. He was great. Pickup location Melissa was super nice and got us on our way right away. Both were awesome!!

BILL B. on

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Peter T. on

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robert D. on

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David H. on

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Christopher S. on

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The rear tires on the truck were bald and blew out causing a potentially dangereous and very inconvienent situation

Jonathan K. on

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Truck was full of some kind of hair...gonna guess a dog or cat. Parting comments from the lady checking us out was "if the truck needs any fluids, just get them and show a receipt". Really? And yes truck ended up being low on fluids. Coolant to be exact. In the middle of the desert. Not exactly a fun place to have vehicle trouble. Uhaul pushed me to a different location out of the way to pick up vehicle, and then charged me extra for going over miles. No extra miles were given for this inconvenience, they just wanted to siphon as much $ as they could.

Micah W. on

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I was a little frustrated that Uhaul changed my pick up location, but Mt Loafer explained that is was strictly because they were the only one close with a 26 foot truck.

marc F. on

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I asked to pick up the uhaul on Friday and return on Saturday afternoon. I was told ok. I was never told 10 am is the return time. I returned by 4pm. The receipt they sent me stated I returned it after 9pm. They charged me a second day. bunch of thieves.

craig M. on

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They don’t help you unload the trailers. They point to a gravel area down the street and have you drop it off there. Also when I picked up the trailer I asked for five days with s possible sixth day. I was charged one Day at the drop off. We tried to explain that we had asked for extra days but she charged us for the day since we turned it in at 5:00 and it was due at one. We were unloading a piano and needed to wait for the help

STEVEN B. on

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Customer did not leave a comment.