I had a great experience with using the storage facilities here! The team there is professional and polite. I would definitely use them again in the future!Ferdie B. | Overall Experience
Customer Reviews for Mt Loafer Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a first rate experience, efficient and convenient and personable. Highly recommend!Steve T.
I loved working with you. I will be returning when I need it. If you have openings that is.Nick R. | Overall Experience
Customer did not leave a comment.David A.
Customer did not leave a comment.Chad N.
Customer did not leave a comment.Joyce B.
Great customer service! She was very helpful and friendly. The trailer worked great as well.Paul B.
Grounds are secure and well lit and the security gate is easy to use, I had no problem's with my rental.Shaun N. | Overall Experience
Customer did not leave a comment.Tasha U.
The bed of the truck was filthy. I had to sweep and blow the red sand away to load my parents white furniture.JEFFREY M.
Nice facility, my belongings were safe and convenient accessibility. Thanks for your service.ROBERT F. | Overall Experience
Truck had a tire out of balance. Bad shake on freeway. Glad we didn't have to go far. Other than that it was great.kristin E.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Jaron W.
Customer did not leave a comment.russ W.
Everything went well.Jenifer B.
Customer did not leave a comment.Chad N.
The lady at the desk was friendly and knowledgeableRobert S.
Test all trailers and lights before sending them out on 2500 mile rentalsBrig B.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.BENJAMIN G.
The people who run this location were absolutely amazing.Carol W.
We had locations switched on us twice to guarantee location. We got confused when times changed as well. So I would just suggest being very clear in pick up times and locationsGrant C.
I felt a little uncomfortable leaving the lock outside by the door, anyone could have stolen it, it just seemed a little concerning knowing I could get charged for something that was to be left out in the open. Other than that everything was great!Kaylee B.
The woman who assisted me was super friendly and helpful.Angela E.
Customer did not leave a comment.Parker B.
Customer did not leave a comment.Laini B. | Overall Experience
Customer did not leave a comment.Kay R.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.german B.
Customer did not leave a comment.Catherine J.
Customer did not leave a comment.Tyson B.
Customer did not leave a comment.Michael K.
She told me the reason you needed my license is because U-Hauls start on fire all the time and they need your license on file to I'd the bodies great way to start a 13 hr drive also the cab was super gross I had to clean it before the drive :/Sarah K.
Helpful and friendly staff. Place was always clean and maintained. Secure with locked gate, cameras and records of who comes and goes. Would recommend to anyone looking for a storage unit.Brooke W. | Overall Experience
The Auto transport trailer jack was very difficult to raise and lower for both the manager and myself. Also the chain was missing hook and one of the first chain hooks was missing the rubber retainer strap.Decho D.
Customer did not leave a comment.Dylan A.
Customer did not leave a comment.Lauren P. | Overall Experience
Customer did not leave a comment.Greg P.
Customer did not leave a comment.heidi H.
Customer did not leave a comment.Travis W.
This is my fourth time renting from this location. There is a reason I come back - they are reasonably priced and the lady that helps me each time is very nice and efficient in getting me on the road. When I need another trailer, I will be coming back a fifth time.Ken M.
This is the 2nd time I have rented from this location. Both times the transaction has been very quick. They are easy to work with. If I need to rent another trailer - this is where I am going.Kenneth M.
Customer did not leave a comment.David C.
We had a great experience! We were treated kindly and respectfully and would highly recommend Mt Loafer Storage in Payson to pick up UHaul's as they give excellent customer service!JULIE L.
Everything was fine.Joseph C.
Customer did not leave a comment.Clint N. | Overall Experience
Nothing you guys were Great!jennifer S.
Customer did not leave a comment.Foxwood I. | Overall Experience
Wonderful customer service. They were super nice and helpfulDanette S.
Customer did not leave a comment.Miriam C.
I parked the truck in the wrong side of the street because of the snow. so when it stopped snowing i moved it over to the right side of the trees. I didn't go over the mileage I drop the truck for one trip with a distance of 16 miles. I will not ever go back that is stupid to charge an extra $20 cause it was parked on the other side of the street next time i'll let it get coverages by the snow plows!!Angelina R.
Customer did not leave a comment.TALON W. | Overall Experience
I was quoted $29.99 for the 17 foot truck. I was charged $39.99. The rate in the office said $29.99. I picked up the unit at 900am as agreed, then I was sent a text message saying it was due back at 1pm. How is that a day rate? I like the people at the Mt. Loafer Storage unit, but I will not give you a good review on google.Cary S.
Customer did not leave a comment.Ron W.
Customer did not leave a comment.Steve B.
I was very impressed with how attentive and courteous the staff was.Bob F. | Overall Experience
Customer did not leave a comment.Richard G.
I am not one to get online and rate poorly but boy this lady earned it! First I tried to get through the door and it seemed to be locked and this horrible scream came through the other side saying to â€œpush hardâ€ probably should get some W2 40.. Then I tell her my name and she responds you should have been here 2 hrs ago and I said well it really shouldn't matter means I paid for the whole day now should it. Then she asks if I have help to hook up the trailer cause they are very heavy and I said I surely don't as it is just me with my 2 toddlers. I stated most places are supposed to hook them up for the customers and her response was most of the time men come in and I said well most of the time men are at work! She says make sure to bend from the knees. Really?? I said you should probably hire someone to help people with these because nowhere it states to make sure to have help and she responds you can hire someone!! As I hear a male in the background around the corner coughing up about 2 lungs. Moving on I go 2 blocks down and lift with all my might and get it on the hitch. As I'm trying to hook everything up they didn't even have a light attachment on the trailer for what most suvs need so then my next stop I had to go to Napa pull both of my kids out of the car to go in and get stuff to make sure I have lights. The funniest part of it all when I dropped it off in Tooele the guy came out and unhooked it himself and I stated hopefully it's hooked up right because the lady in Payson refused to help and he goes what? They are supposed to hook it up for you because they are liable if something is to happen! Hmm.. that's what I thought too! Then to read other reviews that they are trying to charge people $20 to hook them up? WTF The only reason they are getting 1 star is because I can't rate them with a big zero and even then they didn't earn that!! Horrible experienceKarlee H.
The office was far from the location of he trailers. Using google maps to try and find the location put me in the middle of a trailer court instead of the actual office location. Had to wait for service and only offered assistance in hooking up after spending a great deal time trying to to do it myself. Location was not paved and was very muddy. I had to clear the snow off of the trailer before I could use it.Raymond T.
Customer did not leave a comment.Carolyn H.
Customer did not leave a comment.Konnie T. | Overall Experience
I didn't get her name but the girl at the Payson office was very nice, helpful and made me feel welcome.Gerald D.
Customer did not leave a comment.David M.
I was really worried about renting a U-Haul but the people at Mt. Loafer storage made it easy. I would do it again in a heart beat.. Without any worries this time. Thanks!!Tracy R.
1- The U-haul website is NOT user friendly! I was trying to find a specific size truck for a specific set of days, and instead of telling me WHICH location had a truck available for those dates, all the website would display is that a truck I needed was NOT available at the location I picked. So it took me HOURS, instead of minutes, to find a rental that would work by searching EACH location separately and getting the "OUR TRUCKS ARE IN HIGH DEMAND, PICK ANOTHER LOCATION" over and over. VERY FRUSTRATING!!Ondi A.
Customer did not leave a comment.JEFFREY V.
Excellent facility and good professional staffingRussell M. | Overall Experience
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Tracy A.
It was a last minute rental. Lady was very helpful and nice to talk to. Thank you RdanR Dan P.
Customer did not leave a comment.Brandon O.
Customer did not leave a comment.Tracy A.
Clean the windowsTroy S.
Helpful staff made the pick up easy.Don O.
Extremely rude and unfriendly. Would not use them if they were the only rental company available.Rory A.
Customer did not leave a comment.Brett A.
Customer did not leave a comment.Jeffrey C. | Overall Experience
License plate is way past expiredIsaac H.
Cheryl was so kind, efficient, and helpful!Suzanne C.
No signs! Didn't know where to park. Uhaul people on the phone didn't help for anything . Nothing against Mt. Loafer. Uhaul customer service was very disappointing I had to call to find my truck after I booked in advance.AARON W.
Smooth sailing .pamela T.
All good.Rodrigo A.
Customer did not leave a comment.Juliare T.
The computer system is less than adequate. The person waiting on me had to put in all my information in the computer 4 times and it still rejected it, so the person told me to take the trailer and they would call me when the problem was resolved to get my payment information. I wasted about 30 minutes in the office, otherwise everything else was fine.Jeremy R.
Customer did not leave a comment.Kathy O.
Friendly customer service.raynae R.
Customer did not leave a comment.NATHAN C.
The lady behind the counter was really nice and helpfulJohn H.
Customer did not leave a comment.Bryan W.
Great location, easy access and egress and the folks there are friendly and helpful and, I found the rates to be almost half of what others were charging.Richard D.
Overall in Utah my pu location was changed but it worked out. When I tried to return the truck, it was nothing but confusion. I couldn't get a hold of anybody, your 800 number is a joke. I called 5 times in 3 days, average time on hold 35 minutes to 55 minutes which I gave up. The locations in Canby and Woodburn I think they were on vacation Monday. Anyways It took me 3 trips to Canby just to talk to them and being sent to different locations. I had requested in Utah to have a storage that I could use for 2 weeks till my house was ready ti move in. Absolutely no luck, everyone gave me a reason that either I have to pay first or different excuses. I finally was si discussed with the whole process. I rented a storage and paid for it. I have used you guys before, but this time you guys dropped the ball big time. So, take it for what it's worth, everyone is busy and over booked sythe customers have to pay for all this.Reza N.
Customer did not leave a comment.Sid T.
Customer did not leave a comment.Liz M.
Customer did not leave a comment.Stephan R.
Real nothing she was excellentWillie W.
They were very friendly wouldn't change a thing both when I rented it and when I returned it they were awesome and friendly and very helpful thanks so muchTam S.
It was all good. Friendly and efficient.JAY M.
GREAT STORAGE FOR OUR RV. ONLY REASON WE MOVED IT WAS A FRIEND GAVE US FREE STORAGE IN HIS BARN.Billy C. | Overall Experience
The location is quite small, which is fine, however when dropping off after hours it was almost impossible to figure out where to leave the truck as there was really no room. Luckily the owners live adjacent and saw my plight. lolbrad G.
Customer did not leave a comment.Trevor B.
Customer did not leave a comment.Daryl M.
Customer did not leave a comment.Jeff V.
The lady had me in tears because she was so rude. She wanted to charge me $20 to unhook my Uhaul. I ended up doing it myself and it was a nightmare. I will never go there again or recommend them.Jammie W.
Customer did not leave a comment.Brent D.
Customer did not leave a comment.steven P.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.Nathan D.
Customer did not leave a comment.jason R.
The staff and location was awesome!!!TAD J.
When I received my final bill it was $70.00 more than I was expecting and The lady that I talked to could not explain it. I was using Uhaul to pick up and deliver the furniture that I restore and I will be finding a different truck rental after this expirence.DONNIE T.
Customer did not leave a comment.Josie G.
Customer did not leave a comment.Claire R.
I have used the Payson Mt Loafer Storage Unit a few times since we have lived in the area (10 years now) to store excess stuff until we could move it or get rid of it. I have always been so happy with their service and their units. Would definitely recommend to friends and family.Linda K. | Overall Experience