Customer Reviews for Mt Loafer Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mt Loafer Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

jason R.
Rating:

Customer did not leave a comment.

TAD J.
Rating:

The staff and location was awesome!!!

DONNIE T.
Rating:

When I received my final bill it was $70.00 more than I was expecting and The lady that I talked to could not explain it. I was using Uhaul to pick up and deliver the furniture that I restore and I will be finding a different truck rental after this expirence.

Josie G.
Rating:

Customer did not leave a comment.

Claire R.
Rating:

Customer did not leave a comment.

Renae G.
Rating:

Watch out for the pricing: Cost per mile is what will really hit your wallet, price-wise. Receptionist was friendly and kind and helpful.

Traci H.
Rating:

It was incredibly frustrating to find where to drop off the keys. There was nothing marked "U-haul Key Drop". We just dropped it in the front door that was marked "Payment Drop" where they had a U-haul sign. It would be helpful to identify where to put U-Haul keys.

Wendell W.
Rating:

Melissa was extremely helpful and a pleasure to do business with.

Victoria A.
Rating:

Customer did not leave a comment.

Shane D.
Rating:

On U-Haul's website it said there was a 26' truck available at that location. We booked it and then and then I got a call from 1-800-Uhaul and they said there was no such truck. They could only provide a 15' truck. U-haul's website needs to be accurate with what is available and not be deceiving, Very uncalled for! But the pick up location was great. But very disappointed in the U-haul dispatch!

Kyle A.
Rating:

Very nice friendly people to deal with. I will do business with them again. Thank you.

Linda K. | Overall Experience |
Rating:

I have used the Payson Mt Loafer Storage Unit a few times since we have lived in the area (10 years now) to store excess stuff until we could move it or get rid of it. I have always been so happy with their service and their units. Would definitely recommend to friends and family.

Roger W.
Rating:

Customer did not leave a comment.

Gema A.
Rating:

Lady was rude and was a bit mad that I went in instead of online. And I got my Receipt on for 39.96 and now my I'm also getting charged a extra $10.00 not sure for what? Everything was horrible oh and I dropped it off 20m before my drop off time and she put I dropped it of late!!!

Laura P.
Rating:

Customer did not leave a comment.

CARSON R.
Rating:

Customer did not leave a comment.

Heidi H.
Rating:

Customer did not leave a comment.

Joshua L.
Rating:

Customer did not leave a comment.

Kevin M.
Rating:

Customer did not leave a comment.

jacob R.
Rating:

Customer did not leave a comment.

Jay O.
Rating:

Customer did not leave a comment.

Rick T.
Rating:

Didn't like the Richfield u-haul center they didn't inform me that the truck and trailer weren't available after reserving them.had to travel 140 miles one way to pickup

Victoria B.
Rating:

The person who checked us in was very rude and unprofessional. Due to her alone I would tell everyone to steer clear. I use uhaul quite often and I have never been so underwhelmed.

Jared A.
Rating:

Customer did not leave a comment.

Judith B.
Rating:

Customer did not leave a comment.

Terry W.
Rating:

Be a little more helpful and be a little nicer to the costumer

Terri H.
Rating:

Customer did not leave a comment.

larry M.
Rating:

Customer did not leave a comment.

PATRICK S.
Rating:

Customer did not leave a comment.

STEVEN C.
Rating:

Customer did not leave a comment.

spencer T.
Rating:

Should offer hourly rate even past a day. We had the tow dolly for 4 hours past the 2 day mark but still got charged for a full day, kind of dumb. Spencer

Samuel S.
Rating:

Customer did not leave a comment.

REGGINA V.
Rating:

Customer did not leave a comment.

Andy C.
Rating:

Notta this is the only place I would go to for my trailer needs

John B.
Rating:

Customer did not leave a comment.

Dustin N.
Rating:

Very poor, rude, unhelpful customer service.

Alejandro D.
Rating:

The service was excellent! The customer service representative was professional and provided clear instructions.

emily B.
Rating:

Customer did not leave a comment.

Haunani S.
Rating:

Customer did not leave a comment.

Morgan T.
Rating:

Customer did not leave a comment.

jared H.
Rating:

Customer did not leave a comment.

Tyler O.
Rating:

We didn't get our appliance dolly so we had to drive back and get it. The employee was very kind and apologetic and gave us $20 off (also because the payment machine was down). We rented 3 Uhaul and they were great and drop off was easy. Thank you.

alexander R.
Rating:

Excellent

remington C.
Rating:

Customer did not leave a comment.

Scott W.
Rating:

Customer did not leave a comment.

Daniel N.
Rating:

Customer did not leave a comment.

McKay H.
Rating:

Customer did not leave a comment.

Robb T.
Rating:

No problems. Everything went very smoothly.

Caleb M.
Rating:

Customer did not leave a comment.

Dean S.
Rating:

Customer did not leave a comment.

James E.
Rating:

superior customer service

Steven L.
Rating:

Customer did not leave a comment.

Denise C.
Rating:

The check engine light was on when I picked up the unit. I was charged for pads and a dolley and did not have or use either.

MIKE O.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Bonny M.
Rating:

Customer did not leave a comment.

SCOTT H.
Rating:

Customer did not leave a comment.

Brian N.
Rating:

none every thing went great..

owen L.
Rating:

Customer did not leave a comment.

lee A.
Rating:

Store identification was not visible. Goggle maps helped, just couldn't see the store.

Brian P.
Rating:

The truck was not swept out when I picked it up, the truck mechanically makes a lot of noise that I would say leads me to believe it is not well maintained, and I know if is normal rates for all moving truck rental companies but I personally think $0.99 per mile on the truck that I rented is way mor than that truck is worth. The people at the location I picked the truck up from were very nice and courteous, I did not talk to anyone when I dropped it off.

Harley G.
Rating:

Bottom hinge on both doors were broken.

Brent B.
Rating:

Customer did not leave a comment.

steve B.
Rating:

Great people , great service!!!

Mark C.
Rating:

Customer did not leave a comment.

Dale S.
Rating:

No complaints, quick service and easy access. Very very good to be back home!

Ken M.
Rating:

What can I say to improve? I reserved online (easy - I don't care for all of the upsell "opportunities" but it is easy) and then I showed up at the rental office. Within 10 minutes, I had the trailer hooked up and I was on my way. The staff is incredibly nice and friendly. This my second go around with this particular rental location and I will absolutely use them again.

Tamlynn C.
Rating:

Shryel was unhelpful and rude. I explained to her that I was unable to unhitch the Uhaul trailer by myself and needed help in order to do it. I had tried unsuccessfully already and knew it was on too tight. She kept insisting that it was easy and that she wouldn't help me. She wouldn't believe me when I told her I wasn't physically able to do it. She even threatened to charge me $10 if she had to help unhitch the trailer. Finally, she tried to unhitch the trailer herself and couldn't do it! She called Dave over and with tools and lube spray they were finally able to remove the trailer from my vehicle. This experience at Mt. Loafer Storage was frustrating and upsetting.

Marti C.
Rating:

Customer did not leave a comment.

David R.
Rating:

Easy location access Simple rental process No complaints

Kim B.
Rating:

Worked great for us . Very friendly staff and cooperative .

John C.
Rating:

Customer did not leave a comment.

Ken M.
Rating:

Prices were very reasonable. The lady who helped us out was very helpful and accommodating. I would absolutely recommend this place to anyone looking for a trailer (which is what I rented) or any other U-Haul equipment.

MIKE AND Coy W.
Rating:

Customer did not leave a comment.

Jerry A.
Rating:

Your computer system only lets corporate make changes .. The locations are locked out ...

Craig L.
Rating:

Customer did not leave a comment.

Douglas B.
Rating:

Customer did not leave a comment.

TRENT R.
Rating:

I would never refer anyone to U-Haul period my whole overall experience with U-haul was terrible and I'll never use U-haul again !

Brice S.
Rating:

Customer did not leave a comment.

Troy H.
Rating:

Customer did not leave a comment.

MIGUEL GINA P.
Rating:

Customer did not leave a comment.

LYNDEN C.
Rating:

I spoke to the guy probably 3 times while scheduling this rental and mentioned that we would return it before 5pm on Saturday. Not once did he mention that they closed at 2pm on Saturdays. When we dropped of the trailer at 2:20 and found that out I immediately called and left a message as to our drop of time and the fact that they never said the hours nor had it posted anywhere but on the outside of the door that was propped open the whole time we were there. I asked them to call me first thing on Monday morning so I could make sure we weren't overcharged but to no avail. Of course I was charged for the extra day and am still jumping through hoops to get the issue resolved. I felt that they were not professional at all in how they handle the rental office and will not use this place again.

Zackary V.
Rating:

Everything was great

Leslie M.
Rating:

Customer did not leave a comment.

lus S.
Rating:

Customer did not leave a comment.

Austin H.
Rating:

Customer did not leave a comment.

Aaron V.
Rating:

Customer did not leave a comment.

Zackary V.
Rating:

Customer did not leave a comment.

Carlos B.
Rating:

Customer did not leave a comment.

charles H.
Rating:

Cad was excellent in helping us find a trailer. He should get a star or a raise. He was great. Pickup location Melissa was super nice and got us on our way right away. Both were awesome!!

BILL B.
Rating:

Customer did not leave a comment.

Peter T.
Rating:

Customer did not leave a comment.

robert D.
Rating:

Customer did not leave a comment.

David H.
Rating:

Customer did not leave a comment.

Christopher S.
Rating:

The rear tires on the truck were bald and blew out causing a potentially dangereous and very inconvienent situation

Jonathan K.
Rating:

Truck was full of some kind of hair...gonna guess a dog or cat. Parting comments from the lady checking us out was "if the truck needs any fluids, just get them and show a receipt". Really? And yes truck ended up being low on fluids. Coolant to be exact. In the middle of the desert. Not exactly a fun place to have vehicle trouble. Uhaul pushed me to a different location out of the way to pick up vehicle, and then charged me extra for going over miles. No extra miles were given for this inconvenience, they just wanted to siphon as much $ as they could.

Micah W.
Rating:

I was a little frustrated that Uhaul changed my pick up location, but Mt Loafer explained that is was strictly because they were the only one close with a 26 foot truck.

marc F.
Rating:

I asked to pick up the uhaul on Friday and return on Saturday afternoon. I was told ok. I was never told 10 am is the return time. I returned by 4pm. The receipt they sent me stated I returned it after 9pm. They charged me a second day. bunch of thieves.

craig M.
Rating:

They don't help you unload the trailers. They point to a gravel area down the street and have you drop it off there. Also when I picked up the trailer I asked for five days with s possible sixth day. I was charged one Day at the drop off. We tried to explain that we had asked for extra days but she charged us for the day since we turned it in at 5:00 and it was due at one. We were unloading a piano and needed to wait for the help

STEVEN B.
Rating:

Customer did not leave a comment.

David B.
Rating:

Make sure customers get things they ordered before they travel 30 miles and find out they don't have hand trucks ect.

No reviews have been submitted for this location.

Back
To Top