Customer Reviews for Mt Morris Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mt Morris Self Storage

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CONNIE JEAN M.
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KanJanekia T.
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GERARD RAYMOND B.
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Reservation was scheduled for 24 hours, at time of pick up, they told me I only had 6 hours. Not happy! Truck got very poor mileage, maybe 4 or 5 miles to gallon. Truck cab was dirty and smelled bad with cigarette smoke

deanna N.
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Pearlean P.
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The time before this one I was supposed to recieve a $50 credit because of the service I recieved from this same site and they transferred me to mother site. I never recieved my $50. There is someone different at this site now and they did perfect.

DARRYL LYNN E.
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jamie P.
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Switch and bate hidden fees and paid 100 dollars for something that was supposed to be under 40 a definite joke

Nancy K.
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This location was convenient and the rep was very knowledgeable. He had us in and out in about 10 min, incluing paying for extra days.

alvin W.
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madeline B.
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LYNDA KAY H.
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david C.
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Very personable service on pickup and return

JAMES CLAUDE D.
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NICE EXPERIENCE, GUY WAS ON THE JOB ON TIME Helpful THANKS

MARCKUS TERIL G.
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Edward J.
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eldon V.
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theodore L.
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terri M.
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Great service and help. Brian is wonderful to deal with!

Gerry B.
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Rental agent was extremely helpful, courteous and competent

JESSIECA AUGNAT D.
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Tyson C.
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Kevin D.
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Jonese F.
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Todd P.
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Nicholas M.
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The U-Haul was in great condition. Very smooth ride.

steven H.
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daniel A.
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Great site & great service. We'll rent here again.

gregory S.
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When checking lights, need to assure that all phases of them work. Tail lights, blinkers, brakes.

Susan D.
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Andrew H.
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Uhaul moved the pickup location without notifying me. I went to the original place and luckily they were already open at 8 am. Someone looked up my reservation and told me its at another location. Uhaul sent me an email the night before stating my original location was the pickup. When i finally got to the changed location, it was closed and i had to do the online uhaul. It took 10 mins for an agent to answer, verify and approve. The gas in the truck was at 1/4 tank. I just love getting gas right at the time of pickup. The new model sucks.

Josephdaniel N.
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felipe V.
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steven R.
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Nothing .

Brian B.
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The part about having to take a picture of my license some people don't have that ability on their phone that should be eliminated.

Rita D.
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eric S.
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Candace M.
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Kathy S.
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The woman named Corkey was VERY rude to me. The sign said OPEN and rifgt away she let me know that I was early and she had things she had to do before the Uhaul part opened. It went downhill after that. I finally said to her, You are really rude. She told me that I started it ! Because when she asked for my drivers license I said, it should be in there from the other day when I was there. Then I gladly got it out for her . She said I didn't want to give it to her. And that I came in early. The OPEN sign was on. How am I supposed to know that their storage units and uhaul are separate times? I saw an open sign and went in. Not only was she very rude but acted emotionally unstable and childlike. I could never send a friend there. But the man I dealt with the first time was very nice.

Autumn B.
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Fuel charge seemed excessive. The guage in the truck was hard to read, we thought we had it back to the correct level.

Andy A.
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lamail R.
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Joseph V.
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The lady that waited on me was the bomb...I will rent there agian

Mike L.
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BERTIE E.
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The door on storage area is very hard to open or shut. Needs work down on it. Thank you. Bertie Evans

THEODORE G.
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The computer system changed my equipment drop off location and I had to call and change it back.

jeffrey A.
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susan T.
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Jason S.
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Mark I.
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clean your trucks, I was given 3 pick up points, #1 didn't have the truck I ordered, #2 didn't have a single truck, had to drive25 miles to pick up a filthy truck. had confirmation @ 2 locations, nobody had a clue what was going on. did not get the truck I ordered, Cigerette buts in ashtray, windows filthy (inside)

Sheena P.
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brian B.
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Donald C.
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thomas R.
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Fast service. Courteous and through.

Roger H.
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John M.
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Michael D.
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Jesse L.
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terry C.
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Just keep up the good work and keep smiling.

Jenni E.
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faye H.
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Guy in office was,really nice and helpful

Lori M.
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The only problem I had was I was quoted 44.00 and it was taken off my debit card and when I took the equipment back the 44.00 bill rose to 51.00. I was over my mileage and knew I would be charged the extra amount which I didn't have a problem paying but there was no explanation why I was charged 44.00 and then it jumped to the 51.00. Kind of wonder if I was scammed out of 7.00 when I got back and the owner of the store took over my billing.

Kristi S.
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Ashley Tia L.
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Vickie H.
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GPS in trucks

NITA S.
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curtis H.
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Jody R.
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easy peasy. In and out.

holly K.
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The 1 800 uhaul number information line is absolutely horrible. Said they would text the number to return the trailer to both numbers. We were less than ten minutes away. I received the text 4 hours later.

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Courtney was great! The only complaint I have is your website would not accept my online reservation which was frustrating and a waste of time. I called the # listed for the branch I needed and was rerouted to Chesapeake then got cut off before the reservation was completed. Called back and asked for the girl I had been speaking with and the guy said he was the only person there. He was able to confirm my reservation. When I came in to pick up the truck they had messed up and added a dolly to the reservation which I had not even been asked if I needed it. After several attempts they were unable to remove it from the reservation and had to cancel the entire thing and start over. This ordeal held me up 20 minutes. Other than that, all went smooth.??

JENNIFER W.
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Location and customer service were excellent. Could not have asked for a friendlier person to be helped by. The truck itself is in desperate need of front end repair. Front end alignment, tie rods or steering box repair are required as soon as possible. The truck was all over the road and there is a lot of play in the steering wheel. Other than that, the truck was clean, fuel efficient and in excellent working order. Thank you for offering an excellent, reliable service.

Foster B.
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Cathy G.
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thomas G.
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Robert C.
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Clerk was super helpful and saved me quite a bit of money. The truck was super clean and maintained. Couldnt of had a better experience! Need a truck? This place is great!... mad about your experience?... go next door.

TRACEY T.
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The lady who helped me was amazing in all catagories...courteous... professional...etc.. as well as the male co-worker, although, I only spoke briefly with him. It appeared as though they had a good work relationship. The truck seemed quite older, had a lot of play in the steering wheel and was defiantly not for long hauls. It was noisy and the gas gauge was off. I reported that to them. I would probably use this location when needed, if they got a newer truck.Then, I would be able to give them a perfect evaluation. Great staff overall.

dennis H.
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outstanding customer service

logan L.
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Was very pleased with your equipment. Would recommend you to all my family and friends.

MICHELLE M.
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BARBARA V.
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Great employees! Very friendly and helpful!

Matthew H.
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Cost per mile is excessive. Reduce it by 75%. You'll still be extremely profitable, without "raping" your customers.

kathy M.
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The staff at Mt. Morris is very friendly, helpful and courteous. Would not need to change a thing with the staff and the location for me was perfect.

kylee P.
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Sherry P.
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Tammy C.
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john Y.
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SEAN C.
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dennis H.
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joel J.
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David E.
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Equipment was extremely dirty. Office staff was friendly and apologized for it being dirty.

Sally P.
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john R.
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DAVID L.
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Nothing I used this place for over three years great people and I will use them again thanks

Tim P.
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kenneth C.
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dean W.
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rebecca H.
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Anthony T.
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KENNETH K.
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JOHN S.
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Garrett V.
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No reviews have been submitted for this location.

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