Customer Reviews for MA Starbank
(U-Haul Neighborhood Dealer)

Rating:

4.0

Great friendly and helpful service.

Rating:

4.0

The cargo van rented was not cleaned out from the previous user. There were screws, pieces of debris, and packed snow in the cargo area. It obviously was not swept. Otherwise, the rental did the job and the rental process was efficient and friendly.

Rating:

1.0

I told the customer service representative upon picking up the truck that the tire pressure seems incorrect, he said its fine and soon as I drove a couple kms the engine light came on and i had to call the roadside assistance, fortunately the was already at the old address but O had already loaded the van up to the brim. The roadside assistant guy said just take it slowly back to the shop and get another wait, he didn't wait either and disappeared right after I kpst 4 hours due to these shenanigans and lost daylight on a snowing day. We ended up leaving a lot of the stuff just because the customer rep didn't had the courtesy to even come and check my concern as i was taking out the van.

Rating:

5.0

The servers were down and I was delayed by an hour and a half. U-Haul sucks in this regard.

Rating:

1.0

Horrible company. I rented a mid-size car for $30 + $1.59 per mile. I drove 37 miles in 5 hours, and they charged me $138.85. I filled up with 12 liters of gas, and they added another 20 liters to my bill. I can't believe they get 32 ​​liters of gas for 37 miles. This company is ripping people off, so I don't recommend them to anyone. Also, they had summer tires, and there was knee-deep snow outside.

Rating:

5.0

All staff are helpful.

Rating:

5.0

Great service and location is good!

Rating:

2.0

Unfortunately, I do not recommend this place because the information provided did not match the final payment outcome. The rate was stated as $1.10 per kilometer, but in the end I was charged $1.59 per kilometer. Additionally, the checklist was completed by the attendant, who unfortunately marked the fuel gauge incorrectly. It did not reflect the actual condition in which the vehicle was returned. This situation caused me discomfort, and I tried to dispute it, but unfortunately I was unable to prove that the attendant acted like it was my fault.

Rating:

5.0

Very convenient location and excellent, speedy service.

Rating:

4.0

The attendant was excellent as was our UHaul renting experience. The location was in a bit of a sketchy part of town - that is the only issue - otherwise our rental experience was terrific. Thank you!

Rating:

5.0

Interaction with customer (me) was polite and informative. I would recommend this location.

Rating:

1.0

The attendant was soo rude They gave me contradictory information before and after pickup which resulted in me being charged for fuel. Also he missed my contact when entering my details as such he couldn’t reach me when he wanted to and scolded and raised his voice on me when I returned the truck. The experience there was very terrible.

Rating:

5.0

Great Service and great prices 👍

Rating:

2.0

A few hours after I returned the van, an employee from the store called my cell number (from the uhaul booking) accusing me of taking some chocolate bars from the store. As he started looking more into it he realized that the person of interest wasn't me at all. In the future avoid accusing innocent customers of theft.

Rating:

5.0

The guys at Starbank were very nice , I really appreciate their good service . Both at pickup and drop off

Rating:

2.0

There was garbage in the cab of the truck rental. The parking lot is poorly laid out, thankfully the rentals are off to the side. When I arrived the dolly that I had rented was not guaranteed which was very aggravating. Thankfully they found one, but it was a tense several minutes.

Rating:

5.0

Online pick up did not work. Staff did it for me manually inside the store.

Rating:

2.0

Improve your online customer support. Back door of the truck wasn’t opening and they were of no help

Rating:

5.0

Truck had a foul smell from what ever was hauled before.( horse hay/manure) maybe.

Rating:

5.0

Great rental truck! Clean, easy to drive and a lot of space at the back. Easy process to check in and check out. This was my first time using the service, I know it won't be my last one.

Rating:

5.0

The people were helpful and made our moving extremely easy

Rating:

1.0

I have been charged for something I do not know

Rating:

5.0

Great service and communication:)

Rating:

1.0

I am disputing the charges on my rental (Contract #86560773). There are two clear mistakes: 1. Fuel charge ($91.15 / 53L): • I only drove 91 km total. • I refueled $20 of gas before returning the truck. • When I picked it up, the tank was not full, and I returned it at the same level. • It is impossible that such a short distance consumed 53 liters of fuel. I did not leave the vehicle running, nor did I use the A/C. 2. Late return: • I returned the truck only one hour late, not a full day. • I do not accept being charged for a full day or any excessive penalty for this. Frankly, I am very frustrated. The charges do not reflect my actual usage or my return time. Please review this issue carefully and refund the incorrect charges. I have attached my rental receipt and gas purchase receipt for your review. Thank you, Ezgi Yilmaz

Rating:

1.0

The lot that I was to return to was overflowing with trucks, and trucks with parking tickets on them. It was a disaster, and unattended, on a Sunday evening, so I couldn't resolve anything. I had to wing it and took it around the corner where I saw other U-Haul trucks, and was able to park it there, thankfully. I don't want to ever go back to Livingstone location!

Rating:

1.0

had to change van- smelled an filthy new van was also dirty van broke down endangering our lives on the highway left blinker light was broken in back of car

Rating:

2.0

Their boss was nice but the employees need a customer service training. Employee was yelling at me for asking a question a-hole.

Rating:

1.0

Dear U-Haul Customer Service, I’m writing to express my frustration with a recent rental experience and the lack of resolution despite multiple attempts to reach your team. At the time of online checkout, I left a detailed message explaining that I did not agree to the total amount charged, as the location I selected did not have the dolly I reserved. I was forced to drive to another location to retrieve it. Additionally, the truck I received was extremely dirty, which added to the inconvenience. Despite leaving that message and being told I would receive a call and compensation within 72 hours, I have not heard from anyone. Yesterday, I waited over 3 hours on your customer service phone line without being able to speak to a representative. That time was wasted, and the issue remains unresolved. Furthermore, I returned the dolly I eventually picked up, but I have no confirmation that the return was properly processed—again, due to being unable to reach a representative. If U-Haul does not review or respond to the messages left at the online checkout page, then why offer that option to customers in the first place? I am asking for this issue to be escalated and for a prompt response regarding a refund or compensation. Please confirm that my dolly return was processed correctly and provide clarity on the charges. Contract no: 83984832

Rating:

4.0

The drivers area was dirty, had empty food containers and some trash here and there. Plus I was charged for a appliance dolly by mistake (who's refund is in process) Overall it would be a 6 out of 10 but , its easy pick up and drop one of the fastest I would say

Rating:

3.0

Better communication from the representative

Rating:

2.0

Vehicle was dirty and smelled like urine

Rating:

4.0

You should make sure there are no warning lights. The right side tire had a low tire pressure light although the tire was fine.

Rating:

5.0

Pleased with the service

Rating:

1.0

We had to change the location 3 times. The first one at 333 eglinton east and when i tried to process the mobile pick up it suddenly said the reservation was cancelled without even letting me know before. Then i book another one at 467 cosburn ave and that one also was failed because they said its open until 8 but they left at 7:30 and didn't let me pick up the truck and they send me to another location in west side. The whole process was frustrating and for someone like me that was in a rush it was not pleasant. Finally we picked up the truck but it didn't have the equipment we asked for. Overall I don't think I would use this service again and I am about to call the customer service to tell them about my experience and my complain. 0/10

Rating:

3.0

Better, the system is locked and it takes us 45 min for registration.

Rating:

5.0

Nothing i can think of

Rating:

3.0

To rent a track was easy and convenient. There were some graffiti words sprayed on the walls of the track and it was embarrassing for me to use such an equipment. It would be respectful to the U-haul customers to clean the equipment before renting it out. Thank you for your service and much success to your business.

Rating:

5.0

Good service

Rating:

3.0

Satisfied with the self check in process thru the app, the place just needs a bit more parking since it’s a convenience store there’s too much commotion in and out of the store.

Rating:

5.0

The folks at this location were very courteous and professional. I had to make a last minute change to my reservation and it was no problem. Very happy with the product and service and would go there again as well as recommending it to anyone who needed a rental. 5 stars! Cheers!

Rating:

5.0

I rent all over the city. Don't miss this location. Great staff. Simple check in and out (go for the in person option, it's always better and easier). This location has never tried anything sneaky. Always dependable and great people. After over half a decade of using this location, I'd give them a 6 out of 5.

Rating:

2.0

I dropped the keys off before my cut off time and the guy at the counter didn't log that I returned it at that time, so I got charged another day because he logged it in an hour later. However, when taking out the van, he was very helpful with my registration.

Rating:

5.0

it was perfect. Worked out and open late.

Rating:

5.0

The rental van had an indicator that the washer fluid level was low. If I had been driving a long distance that would have been a problem. The floor inside could have been cleaner but I do recognize it is winter.

Rating:

3.0

Snow brush in the vehicles

Rating:

5.0

I used move4lesss to help me move Great company, Nick was a big help very professional and quick, got the job done way faster than I thought!

Rating:

3.0

The staff is friendly, but I don't think I've ever gotten a van that was really clean or had more than 3/4 of a tank of gas from this location. They also claim to charge extra for help moving the vehicles, but vehicles are sometimes parked in extremely tight spots or only very tight spots are available when returning. It's probably not the best place to go if you aren't super comfortable driving large vehicles around.